Worst credit union I've dealt with. They do not care for their customers or their situations at all. Will not work with you on payment change date or anything for that matter. I will never do anything with them EVER AGAIN. read more

I just set up my first ever bank account as a 20 year old female, it was so fast and easy! Lovely lady named Bianca helped so much and I didn't feel nervous or anything. If you don't want to go in person I highly recommend doing a video call to set it all up! She even texted me the next morning to see if I got the app all set up too! read more

Only giving them a one star as I have to give at least that to do a review. Save yourself some time and the stress and emotional damages and choose another Credit Union like Tel Com. Tel com is great, professional and you are greeted with a person and directed to many others inside their Credit Union if asked. Blucurrent is by far the worst place to obtain a car loan. They not only treat you like a piece of garbage and belittle you they lie, and you are never able to speak to anyone besides their non experienced member resolution's department. If you want something done on a professional level choose another bank or FI or credit union. I would never suggest this place and I am surprised that they are still even open. There motto is money and not their customers that they claim, which are in fact the only reason their doors have an open sign still. go elsewhere. I strongly suggest Reading their reviews, as I did not prior to my awful experience with this jack in the box place! Now I am going to be out so much more money and time away from my family and friends in my process of legal action against this want to be credit union. Always MH. read more

Probably worst company to ever get a car loan through the people you call to talk to are so rude and talk down on you like you're a nobody they don't care about anybody. I have multiple loans on other vehicles with other companies never have problems with them. I honestly only struggle with this company. and the way these people talk to you when you ask for help it's just ridiculous. I recommend that nobody gets a car loan or House loan or anything through this company this is ridiculous. Talked to multiple people that have same problem with this company. read more

I have been unable to access my account for a year now. After 7 phone calls and numerous emails, it is still unaccessible. Each time they are going to fix it. I've had them for 40 years but no more. I'm done with this BS. read more

Great institution! Happy to be a member here! The staff is always friendly and I highly recommend!

By far the worst bank I've ever banked with. They have an issue with their mobile banking and making sure payroll checks are cleared. The automated system told me that my available balance was one thing and the bank said it was another. I ended up with over $500 in overdrafts because of an error on their side. The did not clear the checks (same payroll check they see evey 2 weeks) and the money was not available even though the system said it was. The manage made me feel as though it was my fault even though I followed their procedures as asked. Horrible customer services and bad taste in the way they handle customers who have been with them over 5 years. My advice find another credit union. I believe what happens is they resequence they money to milk people of what little money they have. I'm lucky I take screenshots to show whats going on. Thank you for the response blucurrent but, your management has done nothing but made me feel guilty. The director looked me in the face and told me my station was an "anomaly." After reading your reviews it appears this happens often. You may want to figure out what is going on with the IT and the mobile banking department. No one has explained how my balance was one thing and then mysteriously there was a hold on a check and I went negative after I was told all my money was available! I will make sure to let everyone know how I've been treated by your credit union. The credit union in California I've had for almost 20 years would never! Shame shame! read more

One star is too many for BluCurrent. It started out great but slid down hill after that. I was accused of fraud and my account was changed. It takes 7-10 days to get a new debit card here. Not user friendly read more

Fantastic company with people that clearly care about the member over making a $ like most financial institutions. Highly recommend!

The rates on CDs the different choices of checking accounts to choose from, non of which have maintenance fees, the employees and managers who are willing to go above and beyond to help is incredible! read more

After several years of trying to work with this bank, we are done. Sheer incompetence. Also, have had staff make bigoted comments. So many need sensitivity training. I've witnessed incidents or racism, transphobia, and religious discrimination. The staff lie constantly. Today they tried to convince me that all banks had their policies and their policies are federal policies, nope went down the road got a different bank who does not and thinks the opposite. They have made num errors on my accounts and refuse any accommodation of any type, it's the policy of laziness. Stay away from this nightmare of a bank. read more

I've banked with BluCurrent for about 10 years. When it was still the Postal Federal Community Credit Union I recommended them to EVERYONE! Since the change in 2011 to BluCurrent things have gone from great to not so great. They closed the E Seminole branch in 2015 which left only two branches, neither of which served the SE Springfield area. They're services are good. I can't complain about my accounts. What I do HATE is the loooong hold times to talk to a real person. It used to take :30 to 1 minute to get a live person. Now, no matter what time of day it's a minimum wait if 5 minutes to get a live person. Not so bad for personal accounts but I'm ready to open some business accounts and the lack of staff does not instill confidence. I'm looking for a new bank. read more

DeAnna Downs at Blu current has been absolutely incredible in our refinancing process! She has worked with us for quite some time now with patience and ease. She took her time to answer every single one of my questions and never once got frustrated with us for bogging her email down! Yesterday we signed our refinance and are working on some other things with her as well. Grateful to have been referred to BluCurrent and to DeAnna back in 2019! read more

What a nightmare! For the second year in a row my debit card information was stolen and there was a large sum of money taken out of my account. The purchases in both cases were out east and at high-end department stores that I have never been to. This happening on Christmas Eve meant that I was unable to make purchases for myself. There was an alert and a transaction of over 1k was denied. I indicated that it was fraudulent and just minutes later a similar transaction for even more money was cleared! I'm now at a point where my entire savings was basically taken and I'm awaiting a provisional credit but getting a new card to access my funds will take more than 30 days! The first time this happened I was upset to say the least but the second year in a row... I'm not convinced that this isn't an inside job especially considering a review I just read with the exact same experience. As soon as I get my money back, I will be changing banks! Funny thing is that on all my online accounts I have two debit cards one from this credit union and one from my credit union in Indiana. The credit card from Indiana has never once been compromised. read more

Hi, Ever since they changed the title of the company, I have had no really good experiences there, it seems like none of them are correct in the information they gave, and a lot of their employees are bad about recording everything, so they will try to penalize you for their own mess ups, because it was not documented. Thanks Malachi read more

Where to begin. On Wednesday, Dec 6, I received a text message from BluCurrent asking if I'd made a charge on my debit card. I hadn't, so I replied "No" immediately. That, in turn, disabled my debit card. I called and spoke to "Joel" as nearly $300 had been charged. He said he'd send out my new card in 7-10 business days (such convenience) and assured me they'd caught the transactions in time for them not to clear..but gave me the "fraud hotline" number just in case they were to clear. He said the fraud hotline would handle any provisional credits if they cleared. He also informed me to cut up my debit card. Thursday Dec 7- The two larger charges clear (of course.) I call the fraud hotline. The rep was very impatient with me as I no longer had my debit card number. :( The rep (from a philippines call center...I used to set them up, I know which accents are from which ...said the bank would do the provisional credit and directed me to them. I call blu current. I speak with "Linda". Linda informs me that the tapes had not come through from the fraud department that morning, but to call back in the afternoon for assistance. I call back in the afternoon, speak with "Bonnie." Bonnie informs me that no, nothing came through for me. Check tomorrow. Friday Dec. 8- I call back in the AM. Speak to "Bonnie." Bonnie says nothing is there and abruptly transfers me to Lynn in card services. I leave a voicemail. At 3:00 PM, with no returned call, I go up to the Sunset branch and speak to a young lady at the counter. She calls someone, who says she's looking for my file to come through, but it could still be 7-10 BUSINESS days until any credits are done. Sat-Sun- Bank Closed...obviously no action taken Monday Dec. 11- I call customer service. "Bonnie" answers. Says she sees ZERO fraud notices on my account. I ask to speak to a manager, she transfers me again, to Lynn. No call back in an hour, I go back to the Sunset branch. the young lady at the counter tells me the manager is out sick, Lynn is at that branch, but doesn't see customers. I can DRIVE to the NIXA or KEARNEY branch and speak to a manger there. I storm out and head to NIXA!! Pulling into the NIXA brand, Lynn returns my call. I apologize to her because I'm already upset and she's going to get the brunt of it. She listens, apologizes, agrees that none of the service I received was okay, acceptable, and it "never should have happened." She offers to call and have my account credited within the hour as my fraud claim was sitting in a queue that would not be worked until Friday Dec. 15th. I'll be changing banks next week. Lynn was the ONLY sympathetic person, who didn't transfer me, blow me off, or give me a completely wrong answer. 2 years ago, I decided to switch to a local bank to support them. I made a mistake. Local businesses are going under due to the complete lack of support they offer their customers. This branch at Sunset is no exception. When I first opened my account, I was set up by a young lady who is LEGEND at this branch. She was fired a few months later (i was told by a teller), and I saw her get into verbal altercations with customers twice while in the drive through. She gave me wrong info on my new account, didn't set up my Online account, and gave me the wrong check cashing/clearing timeframes. Since then, I've also been given various check clearing timelines for the exact same checks I've deposited. This company should be ASHAMED by the lack of empathy and the obviously untrained staff. Lynn was the exception over two years, and she should be commended. Unfortunately, he efforts will not be enough to save this customer. read more

Love this place. Been a member about 10 years. Great staff, excellent customer service. Blu Current is always evolving and adapting to the times. I don't currently live close to a branch but I'm able to use the mobile check deposit on the app. read more

BluCurrent - Banks & Credit Unions Near Me - Springfield, Missouri

I joined because the credit unions I belonged to before were like small town banks. This place is more like Bank of America. The tellers are not friendly. I have yet to speak to a loan officer that acts like they care. My first auto loan took four weeks to close and all they said was they were busy. Today Marylin didn't even want to take an application. She refused to answer any questions other than what I can find on the website and kept trying to push me to the website. I hung up and called Community Financial and spoke to one of the loan officer who did a great job. read more

I never thought I would take to social media to rave about a bank.. but then it's not a bank, it's a CREDIT UNION! And it's the best. Here's why. 2.5% in my checking account (at least on the first $7k, which is a nice little bit of cash every month in my pocket for no good reason at all. Seriously, they pay me to bank here. It's great.) What more do you need to know? Why are we even still talking? Go bank here. What do you want out of a bank? More money. Done. Great customer service at the Kearney and Kansas location and at the Kansas and Sunset location. The tellers are all friendly, patient, and service oriented. Everyone is full of energy, competent and helpful. I can't speak to some of the other negative reviews because I didn't have those experiences, but my guess is that somebody was having a bad day and took it out on their bank teller, because my guys and gals know me by name, they know to not let me drive off without lollipops for the kids, and they help me acquire a suspiciously large amount of pennies for the penny floor in the powder-room I'm re-modeling. I guess I've just publicly admitted to destroying federal property, but the tellers are so darn great and friendly it's worth it. But I haven't even gotten to the buy-outs. Just because you bank here, instead of subsidizing the grandiose lifestyle of some monocle-wearing top-hatted fat man with a mustache and all the railroads on the board, these guys make it a joy to be members here and they have a brilliant marketing strategy--because here I am going on and on about it. Probably I'd say...quarterly or so, we get these invites that are exclusive for members of the credit union to fun family events that frankly aren't in our budget--places like SkyZone, they did an event at the Rutledge Farm, another huge member appreciation party at this sporting event center with inflatables and a rock wall and laser tag and knocker balls--ALL free, I won a gift certificate to Andy's at a drawing, and I always walk away with a bunch of top-notch shwag for me and my kiddos. Let's talk about the shwag. The T-shirt is actually kind of cool looking. People ask me about it often because I wear it, partly because it's not hideous, partly because they've converted me into an evangelist for the Credit Union, but it's also perfectly comfortable. They give that to you when you join. Then, at all the events I mentioned above, there's always something (usually way too many somethings) else to take home--neon rimmed sunglasses, penguin thermal lunch bags, little toys for the kids, you name it. This place does shwag right. I am embarrassed how much I like the shwag, but my kids love it and they know the way to my heart. They have my undying loyalty. In terms of banking services that you might consider basic, they are completely satisfactory or slightly ahead of the curve for most banks. They have a mobile banking app, it's a little clunky but functional, as often as mobile banking apps are functional. It is at least on par with PNC's mobile banking app. The website is... a bank website. I don't know what to say. I've never had any problems with it, but I'm not like, "wow, it's so beautiful." I think they use Jack Henry's netteller service, so, there you go. I've heard some people complain about the mobile app and the website, and I'll admit, if I was going to fudge and knock it down to 4 stars, I would be tempted in this area. But honestly, once I set up the automatic payments so that bills just get paid out of my account and all the sinking funds are funded for quarterly bills automatically, I only get on there once/month or so and it's great! Free bill pay, 2.5% on your checking account, ATM fee reimbursements all over the U.S., what more do you want? Bank here. You won't be sorry. read more

My experience with BluCurrent Credit Union has been SUPERIOR. Applying for a loan was effortless. The customer service experience was outstanding. Ms. Pam Aleshire was very helpful and wonderful to work with. We will definitely use their services again. read more

so my husband goes to make my min car payment for me, the teller pays twice what's is due which overdrafts my account, he tries to fix it same day, they tell him he cant' that I will have to call and fix it, they close at 5(when any normal person is getting off work) so I call the next day. they cant fix it unless I called same day.... are you flipping kidding me?! so apparently no way to reverse the transaction or get my money back and now I am being overrated in my checking acct with Bill's due. I literally got the arms up in the air scrunch like sorry ... your screwed even though it was our mess up. read more

We had a small loan through this company with a variable interest rate. One month, the interest rate slightly fluxed and we owed $0.10 over the normal payment. They called 4 times within 5 days for me to come in a pay the $0.10. I understand their business is dollars, but the lack of customer service (in addition to this ridiculous amount of effort over $0.10) is appalling. I would never recommend this bank, and will never deal with them again. read more

BluCurrent Credit Union is in fact the #1 credit union in Springfield. Rightfully so. I take pride in recommending them to everyone. They truly care about the wellbeing of individuals and take the time necessary to provide the best possible service and financial products. read more

Great friendly people, awesome rates, and will work with you. Fast service. Would get 5 stars if they get out of the 1990's and had an online payment option. The mailing payment is a pain and wish they would modernize like 99% of 21st century banks. Other than that good. read more

People are kind when they are there, but the 8am posting listed online is incorrect. It is now 8:05am in the Missouri area and the automated still states ..."we are closed for the evening..." Figured I would post and let everyone know. Thanks! read more

The service I received from this credit union may be some of the best service I've received from anywhere ...I had a challenge renting a car using my debit card. The credit union had just closed but I had the cell phone of one of the leaders of the credit union... Not only did they personally help me with my transaction but they followed up to make sure everything went well... I would give this credit union a 10 out of 10. If you are ever thinking about a checking account or any type of loan you need to call this place first...they are tremendous! read more

Excellent place to bank! Friendly staff and a wonderful suite of products to pick from!

I am not sure if others have had this done, but I wanted to save others from BluCurrent practices. I had closed my account due to I wanted a place with more locations. So I closed my account. I did not realize my account was still having money taken out by the additional life insurance of $15 or so a month, then on top of that was overdraft fees of $35 per transaction of this life insurance. I called this life insurance to stop this and to cancel my policy with them. Come to find out this life insurance with BluCurrent is one that is owned by BluCurrent. So they were taking money for the life insurance and then taking fees out at $35 a pop. This all added up to over $400 before I knew about it. I tried to get them to write this off and they responded by sending me to collections. The collection company is C.U. Recovery, Inc. out of Wyoming, MN. I would not be surprised if they did not own this too. I just want others to know about the practices this BluCurrent Credit Union has been doing to people to make a buck. I don't want this to happen to others. read more

I have had multiple problems with BluCurrent. I bank through the location at Kansas and Kearney and I have had money deposited into the wrong account, I receive statements for my loan that show a completely different amount than what they tell me is due when I call even though I call before the due date, I requested my payments for my loan to be automatically deducted from my account SEVERAL times and they still have never set it up so I end up past due. My parents have all of their accounts with this bank at the same branch as well and they have had the same issues. You can leave several messages and do not get a call back. You can barely get a hold of the branch that you bank with by phone. We are all getting ready to switch to a completely different bank. This is by FAR the worst experience that I have EVER had with any financial institution. I would never recommend their services to anyone. read more