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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    (4 reviews)

    I went into the store, looking to change my phone so it would link up with the stereo in my car. I…read morehad an iPhone and was looking to switch to a droid. They told me everything would roll over. They lied not only did they lie about everything rolling over they did not even turn the phone on or set it up that night probably because they knew that it would not do what it was supposed to do when I went to the next day to tell him it cannot do what they said it would do. They gave me a hard time and also charge me a $70 restocking fee for restocking the phone that they misrepresented and lied about also, while I was in the store that day there was an older gentleman who came in with a problem with a phone. They were pretty much very, very rude to him and pretty much threw him out of the store, the man did not deserve that he just had a problem with his phone and was looking for somebody with some type of experience to fix it or guide him in the right direction. They were nasty to other customers while I was in the store waiting to return my phone and they abused me and lied to me about the phones capabilities of being transferred from one phone to the next I would not recommend this place. I would stay far away from them definitely not people you can trust sad situation in a retail business that these retailers are able to get away with this stuff anymore

    BEWARE!! Went there to get an upgrade for the iPhone 14 pro max and one the Hispanic girl that was…read morethere was so nice helping me. Got the phone alright, she decided to take my iPhone out of the box and voluntarily putting a screen protector on my phone and also drops a wall adapter block in my bag and I'm like what are you doing? She was like "Oh it's a new thing T-Mobile is going doing, it comes with the phone. I'm over here thinking shit is free. Weeks later checks my T-Mobile app just to see she financed in my plan. Went back to put a complaint on May 1st 2023 around 3:35PM. They listened and weren't surprised. She stood there and played dumb and clueless on my face. I've been with T-Mobile since 2018, never misses a payment and I mind my business but to try to get over people to get commission is greedy and messed up.

    Blue Ridge - isps - Updated September 2026

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