We just completed a BRLC build and learned a lot. Kelly A. from BRLC was a wonderful support person. She is tough and pushes the trades, (and bosses) to get things done properly and timely. We love her. If you are planning to purchase a BRLC and will be using a construction loan, my advice is to negotiate with BRLC and hold back some money until the cabin is complete. It tool over 15 months to get our cabin completed. The BRLC trades contractors were unreliable and didn't show up consistently. Also, get a good reliable GC. We used a GC recommended by BRLG and he was not good or reliable. It should not take over 15 months to complete a modular cabin. Hold BRLC to their advertised product. They cut corners on our build and we had to ask them come back and redo the job to their advertised specs. Their brochure advertises medicine cabinets in the bathrooms, and all we received were mirrors. Make sure you get inspections for each step of the project. Overall, we are happy with the cabin. But the delays and rework caused us a lot of grief. read more

Blue Ridge Log Cabins is a reputable and reliable company to build your dream cabin. Chip Smith has put together an amazing group of professionals working together as a well oiled Team for years at BRLC. Donald Owens - Sales, Doug Terrell - Operations, Eddie Ruff-Purchasing, Don Dack - Financials, John and Emmanuel - Trim Carpenters- were all responsive and proactive in responding to the questions, problems and concerns that inevitably crop up in the construction cycle. After living in our completed BRLC for over a year now and reflecting back two words best describe the Chip Smith's team, and not just those listed above, kind hearted. So rare in todays world of fake, instant authenticity and credibility. We built four custom stick built homes in our lives prior to choosing BRLC to build our final home for retirement. My husband and I agree that it is so nice knowing our home was constructed indoors and out of the weather. No construction trash in the walls, no particle board warped by rain and moisture, no windows cracked and dried in the summer droughts, no insulation breeding mildew because in stick building products are exposed to the elements for months on end. Our home is clean to the bone, constructed with an abundance of nails and wood. It is solid and secure. Modular homes are the new go to for people, and the banks who finance them, who know construction and are smart consumers. Looking the impressive height of our ceilings, the rugged beams, the perfection of the imperfection of real wood walls is a daily pleasure. I would hate to guess what the aggravation would be to get a contractor and architect to recreate this vibe in a stick built home. In a post Covid world, the price would definitely be heart stopping as well. Because BRLC specializes in the building these high Ridgeline cabins, their price is more than competitive. Saudi Princes and Bill Gates have chosen BRLC to build homes for them. But as a regular nobodies this dream cabin makes us feel like we own a bit of heaven here on earth. Partnering with BRLC was one of the best decisions we ever made. read more

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DO NOT WALK- RUN- AWAY FROM THIS COMPANY! I do not have a lot of good to say about BLUE RIDGE LOG CABINS. They talk a good game, but when it comes to customer service they are one of the WORST companies I have every had the displeasure to deal with! As John G. said, not worth the money. They set our house with no windows, no doors, no cabinets. They installed the wrong flooring (which was corrected in about a month after the house was set on our foundation) and the wrong roofing (they gave us a credit that will cover the materials, not the labor to fix the issue). I could go on and on. We ended up hiring an attorney to get them to actaully finish the house! What ever you do, do NOT buy a house from this company. If you have, do NOT give them the final payment until the house is completed! If possible, make sure the house is COMPLETE before they set it. If the set the house, you and your progect will be left to sit for months on end before completion. read more

not that im in the shopping for a log cabin at the moment but everytime I have driven past here I have always wanted to stop and look at the "green roof one" as we called it. When my daughter and I walked in we were greeted by some woman at a desk, we told her that we have always wanted to look inside and just wanted to see the cabin. she said we had to sign in, I didn't feel like giving them my information. Anyway I didn't like her tone much either. She gave us a paper about the homes and explained how to get to them. they aren't what I expected a log cabin to be. half logs that are tongue and grooved together. also look like they were dipped in plastic coating. The shower/tub in the more modern white house made absolutely ZERO sense. was obviously designed by someone who has never cleaned a bathroom. I cant speak on the costs or construction, because after seeing these in person I wouldn't build one. read more

I have seen a few reviews on the BRLC website referencing how friendly and helpful the staff is when visiting the showroom. This may in fact be true; however, after you have made a purchase, it is all downhill from there. We just passed the one-year mark a few weeks ago from when our house was set on the basement foundation. It is still not finished, and much of the completed work is so poorly done that it will take years for me to correct it all. I will only point out the most obvious things to try and keep this review as short as possible. The most glaring is the terrible job that was done on our wrap around deck. We paid a huge price to upgrade to Trex decking and to have it wraparound on 3 sides of the house. It is in no way done to manufacturing standards and is completely unsafe. The quality of carpentry skills used are not adequate for an outbuilding or storage shed. There are dozens of trip hazards, lack of support, and the handrail is not constructed to building code. The vast majority of the deck will have to be removed and redone. I have made countless attempts to have BRLC fix or replace items with no response from them. When the missing kitchen cabinets, toe kick, and correct windows finally arrived 8 months after the house was set, they were left on the porch for me to have to install myself. If you have questions, feel free to email me at csmretired04@yahoo.com Phots gladly provided upon request read more

Promise "at least 90% completed". Dropped a shell- no windows, no floor, walls incomplete, no cabinets, and no appliances. They did bill in full though. Paying a mortgage for months now with no hope for a completion date, they don't return calls. Beware! read more

These people are horrible. Took our 5,000 deposit and then ignored us. After 3 months, still no plans. Refuse to refund. Absolutely horrible and dishonest. read more

Not worth the money. Not even close to a 6 month build, it will be more like 12 months. Better off going with a conventional build and not modular. The Blue Ridge contractor(Trademark Homes of Asheville) took up front payments and walked off our project in February. Blue Ridge was paid in full on delivery and also abandoned the build. read more

Visited their model center...a MUST if you are looking at this type of home. They were great at providing information about options, what to expect etc. The models are impressive...you have to see them to appreciate them. read more

Super friendly staff, especially Tom who gave us a tour. We look forward to working with him to purchase the fabulous Luxe model!

Me and my wife have been looking to purchase a cabin for the property we just bought. From the moment we walked in we were treated like nothing but scum. Especially by the young brunette lady working in the office right as you go into the cabin, she had a terrible tone and was very rude greeting us. We automatically did not feel welcome. My grandmother who was with us tried to ask questions about a certain cabin and got nothing by negative tone, and she was made to feel completely stupid. We were very interested in purchasing a cabin from them, and they do have great cabins, but we have no interest in buying from these negative people. read more

Blue Ridge Log homes is one of the biggest scams out there! They promise quality craftsmanship, and promise that you will be living in your beautiful log cabin 8-12 weeks after it is set on its foundation. It has been 7 months since our cabin was "set". It has been without doors and windows, exposed to the elements all this time! The floor boards are warped, there is mildew, most windows have been installed wrong, the basement is wet every time it rains or snows, the roof doesn't have a proper drip edge, missing doors, .... I could go on and on. Workers don't show up for weeks. Materials are missing, or were never delivered. It takes weeks to get anyone to return phone calls, or text messages. This company is full of excuses of why the work/materials can't be completed. Blue Ridge Log Homes takes your money and doesn't deliver! I don't know how they continue to stay in business! read more

BUYER BEWARE!! Blue Ridge has ZERO integrity! When something goes wrong, (and everything always goes right, all the time, LOL), they respond with, "So sad, too bad, we have our money!!" They supplied the WRONG COLOR stain, and the GC that they recommended to finish everything, stained our entire house the wrong color!! They are both blaming each other, and it's costing us an extra $19,000 for something that's NOT our fault, to blast the cabin & stain it the correct color! Do yourself a favor/ do your homework & find a GC you can trust! Do NOT use a GC that works for them & stay away from Top Quality Construction! It's not all "fairies & rainbows" and easy-breasy as they say it is. The ole saying "If it sounds too good to be true, it probably is". But hey, if you have an extra $400,000 laying around..... This is our foverever home & my dream home!! Too bad that Blue Ridge and the "recommended" GC didn't treat it that way!! read more

CHECK SC BETTER BUSINESS BUREAU FOR MORE TALES OF DISSATISFIED CLIENTS!! I WILL UPDATE THIS REVIEW IF THE CURRENT ISSUES ARE RESOLVED. UNTIL THEN, STAY FAR AWAY FROM THIS COMPANY! Last year my wife and I purchased a small one-story modular cabin from Blue Ridge Log Cains with a $5000 cash deposit followed by a 20% down payment. The remaining 80% of the purchase to be paid by cashier's check upon the delivery of the completed cabin. We had been promised by the salesperson and the company's literature that the cabin would be completely finished in their factory and delivered including windows, doors, light fixtures and ceiling fans, toilets and sinks, kitchen appliances, trim, flooring, and granite countertops. All we would have to do, we were told, is prepare the foundation, have our contractor hook up the utilities, install a clothes washer and dryer, and enjoy a completed cabin without the hassle of scheduling all the different components of the home. Their website states, "No waiting, no agonizing over delays, no scheduling problems with contractors. That's our promise to you." Then, on May 19, we received delivery of the cabin. It was a wet day, so the two sections were left wrapped in their white plastic on the foundation with the roofs down for the marriage wall to be installed later when the weather was dry. I handed the construction manager our cashier's check for the remaining balance of the cabin, and he and his crew left with the promise to return as soon as the weather allowed to complete the job. Later that evening I let myself into the cabin under the plastic to discover that it was entirely incomplete. There was no flooring, no appliances, no countertops, no windows, no interior doors, no trim, no toilets, no sinks. All the cabin contained was walls, cabinets, light fixtures, and ceiling fans. The back door was a hole covered with plywood sheets, and the front door was temporary. Alarmed and disappointed, I immediately called back with our concerns about the empty cabin. They assured us that crews would return to finish the remaining work, and that there were supply line issues. As I write this letter, 37 days have passed since the cabin's delivery. In those five weeks a small crew has arrived at the cabin to work only sporadically, often showing up on a Friday to do a partial job, then not returning again until late the next week to continue. In that time here is what has been done by BRLC to make our cabin complete with a small crew coming either one, two, or no days per week to work: 1. Windows were installed (but not trimmed out). 2. The flooring was installed. 3. Interior doors hung. 4. Interior trim was partially completed. 5. Exterior trim and siding partially completed. 6. Appliances were delivered inside and left in their boxes WHAT IS NOT DONE: 1. Exterior trim and siding needs to be completed so that we can stain and seal to protect the wood from the weather 2. Permanent exterior front door needs to replace the current temporary door 3. Permanent exterior back door need to be hung and installed to replace the plywood covering the door opening. 4. Interior trim needs to be completed so we can stain and seal 5. Toilets and sinks need to be installed 6. Granite countertops need to be delivered and installed 7. Kitchen appliances and hot water heater need to be installed 8. The marriage wall was not covered and sealed in the front of the house. There is an opening by the front door running down the height of the building where the plastic and plywood are exposed. My many attempts to contact the construction director via email, text, and voice calls to move the project along to have been met with only occasional replies, often of the nature "I'll check on that and get back to you." I have resorted to contacting other members of the business, including vice president of sales, chief financial officer, and the owner of the company. I have had mixed success, including no response to my in-depth email to the owner. At this point I consider this a breach of contract, since the specification sheet for the delivered house which we already paid for in full includes all the missing details in the list above. I am paying for a construction loan which was structured to be very short-term, but I'm watching a very incomplete cabin sit idle for days or a week at a time with no indication of progress to finish it. Our contractor has had to move his subcontractors' schedules around multiple times due to waiting for Blue Ridge Log Cabins to move forward with a part of a job. I offered in an email to the company's owner to have my contractor arrange to finish the incomplete parts of this project in return for BRLC paying for that portion of the work, but I received no reply to that offer, or any other part of my email expressing my general dissatisfaction and displeasure with the nature of the customer service since Blue Ridge received their full payment. DO NOT TRUST THIS COMPANY! read more

I am disappointed with blue ridge log cabins. If you were planning on building with them, think again!! This experience has been a nightmare to say the least. Blue ridge only cared to receive their final payment prior to finalizing the cabin however they have not kept up with their part of my in-laws contract nor promises to the house. Their move in date has continuously been pushed back and their is no light at the end of the tunnel at this point. They cannot get any answers. Getting in contact with anyone for answers as to when the home will be ready is nearly impossible. No one will respond and ignore emails/phone calls. The construction manager, Don, rudely expressed to my mother in law that if she needed things finished in time, to ask her personal contractor to do so because they simply will not get it done. I have never heard of such awful customer service and lack of concern that this company has. I am disappointed and shocked with the poor customer service they have shown her. Buying her cabin has always been a dream of her, and thanks to blue ridge; they have made this process a nightmare. DO NOT BUILD WITH THEM! read more

I went to a seminar at the manufacturing facility of Blue Ridge Log Homes to learn more about their business. I was very impressed with their staff and how they build log homes in a temperature controlled environment. If and when I build a log home, it will be with Blue Ridge. read more

I just purchased a new log home from Blue Ridge Log Cabins (BRLC) this year. The set the house on my foundation in July. The structure of the home is good. I did experience some problems. I couldn't get a certificate of occupancy for the home because BRLC did not provide any steps for the back door 36" from the ground, nor did they tell me I need to have them done by someone else so I could put it in the GC contract. They offered to build the $200 steps for $750. They blamed their sales person for most of the issues who mysteriously left the company abruptly without notice. BRLC built my porch but didn't nail down the floor boards which was a safety hazard. I had to do a service call two months later to have them shoot 500 nails into the porch. Other carpenters who looked at it said the porch looks like an amateur built it. Simple things like the railing posts are different sizes and angled cuts are off. In addition when the house was set it rained and flooded the living room and kitchen floors. The floors are definitely not right and noticeably different than the rest of the house. BRLC said to have the floors sanded to alleviate the cupping and problems. I paid my GC and he sanded them twice and it still isn't right. Also many of the items in the BRLC contract to be installed on site were never done by BRLC and BRLC didn't contract for them so my GC completed the items and still hasn't been paid by the BRLC. Items include things like installing kitchen sink and granite counter, installing dish washer and refrigerator. I have $330,000 in the property and in general terms I am satisfied with it but had higher expectations. read more

This company has no integrity, and will take your money and laugh at you. They do not fulfill any promises, and your beautiful home will be a sad waste of lots of money. Their are so many more companies, take it from us, look elsewhere. Do not get scammed out of hundreds of thousands of dollars! read more

If you check the BBB you will see that they had 5 complaints in the last year. Though you will not be able to read what the complaints were. It indicates that their product is taking a down turn. I am the 6th. So be warned. I can tell you that this company will promise you a quality product and show you beautiful models. They will use advertsing terms like, the "one day experience" and "no assembly required," but that is not what you get. I have had to continuously complain to the top level to get anything fixed and there has been a very long list. Mountain moma is correct. They will lie about anything to avoid responsibility. My "one day" experience was a nightmare with an incomplete cabin without even front windows; the openings covered with plastic that leaked and ruined the floors. They sent repairers who did a shoddy job and I had to go to the Better business bureau to get them to pay for it. The stairs are made of plywood even though the model shows beautiful clear pine. I got a fraction of what it will cost to correct. The cabinets are hung with sheetrock screws, so are the bathroom mirrors. The door window grids were left taped to the doors with blue painters tape instead of installed. Door stoppers were missing and caused dents in the wall panels. Lights were left hanging from wires and did not work. Outlets were mis-wired or missing causing popped breakers, also no covers on some outlets. The plumbing fixtures were installed backward. The countertops were crooked with bad seams. Cabinet doors crooked. Bifold doors that did not open or knobs that came off in your hand. The basement door did not close. No hose bibs installed. Shall I go on? Nine months later, my home is still not finished to my satisfaction. But they require you to pay for it up front so I have little recourse. Even though the better business bureau helped me get some reimbursement for these last complaints, I will have spent $320 a sq ft for a home that has appraised for $118 a sq ft. Nice way for seniors to lose their life savings. Do yourself a favor; Go elsewhere. read more

potential Customers should review the initial contract for purchase, and include information on contract cancellation. I did a contract almost 3 years ago, now tried to cancel contract, received an itemized bill of expenditures, needless to say, my $10,000.00 deposit is gone. A life experience realized. Would advise future consumers to read very closely and possible record conversations. read more