After waiting five months for an appointment, after having a stroke, they were not able to reach me for five months for a conference that the doctor had to go to. I showed up after an hour drive only to be met with we're sorry and will do the best we can to get you in before another five months, if you value your health do not go to this facility. Dangerous dangerous. read more

Was disconnected 3 times while trying to make new patient appt. Every option threw me back to the initial recording. Looking for a different referral. Suggestions would be appreciated read more

if I could leave a one star review I would. atrocious care. doctors who refuse to correct egregious errors in medical records. sending bills to collections while also not doing their dutu to send medical records to the insurance companies so they can approve payment. Dr Dolan should be ashamed of the poor, uncaring way her and this company functions. Run if this is who'a put in charge of your care. read more

Don't bother. I hate to say it because neurologists are notoriously difficult to schedule and develop a relationship with, but these guys are non-existent. Good luck speaking with a live human - ever. You'll call, wait for an hour, finally give up and press 0 to receive a call back. Warning: you will never get a call back. The whole operation feels like a scam. I think they only see patients in a hospital setting, but not in clinical practice. If you need to see one of these doctors, maybe go to one of their offices and setup camp. You'll have better luck than getting anyone on the phone. I'm not sure how a business runs like this. read more

This review is not in relation to any specific doctor because unfortunately, it's seemingly impossible to get an appt with a doctor here. This medical establishment's operation is simply as incompetent and deficient as it gets. My neurologist submitted my referral and test results to BS weeks ago, but you can't get thru to anyone in the office to make an appt. I finally received a voicemail from Grace with an extension #and called back to leave my msg. several times but never heard back. After going thru their phone system circus, you eventually default to a contact center, which also told me that BS doesn't return calls and prospective patients tell them this constantly. Find another provider for sure, don't waste cycles in voicemails trying to get an appt. and talking to the contact center, which can't make appts. and seem exhausted with them as well. BS doesn't seem to be in the business of patient care and doesn't have much of a profit motive either...maybe they are just a front for contact centers. ;) read more

This guy could not figure out what was causing my muscle crapping and fatigue. He stated he loves a challenge. But when it came down to it he made up a condition that did not apply to me. And then he left me high and dry. I don't think he could diagnose a cold. What a waste of time. My new pcp found the cause and is being treated accordingly. read more

When one gets a referral to a neurologist, there is a reason for that and to speak with someone who gets you your appointment is a great first step. Bly Sky misstep that one. I called for an appointment and eventually got to a human who did not ask "is it urgent?" or "what day do you prefer?" What I got was a human with robotic quality telling me someone will call me back with in 48 hours. Is this the face of their bedside manner? I waited 36 hours or so and now it's the weekend. I guess that doesn't count. But here's the deal; I'm going to a neurologist. I want to feel that there is a connection and thus far, none whatsoever... Is this modern medical care or just corporate medicine? read more

I kind of can't believe these reviews based on my experience. I first saw Dr. Wasserman for tests and later was referred here again to Dr. Pearlman. Both times within 24 hours of my doctor sending a referral I got a call and set an appointment without problem. Admittedly I was distracted with some pain with the testing that was not his fault at all with Dr. Wasserman, and the tests were what I expected. But Dr. Pearlman was fantastic today. He really cared about what was going on. It was as painless of a doctor's visit as I'll ever have. (for a 2 hour long serious appointment) read more

**Habitual positive reviewer checking in** What an absolute joke of an organization. I booked an appointment that I had to wait a month and a half for. Fine, its a specialist, I get it. One day before said appointment, I get a call saying Dr. Hale needed to cancel because of personal reasons. Her next available appointment would be another MONTH AND A HALF. Zero option to bump me into another persons appointment. Decently relevant to mention that I work remotely and have ZERO potential scheduling conflicts. No questions asked, I was just put to the back of the line. I then reluctantly booked an $800 appointment with a nurse practitioner Nick Sullivan who brought nearly zero relevant information or guidance. It really seemed like I was one of his first patients. He ordered some tests and said to follow up again in 6 weeks. Just another casual 6 weeks. No problem buddy, not like I have terrifying symptoms here. Anyway, no chance I was going to see him again so I tried to get back on Dr. Hales calendar and we are now looking at 3 months out for an appointment. Obviously I had to do ANOTHER "intro appointment" with her because even though my notes could transfer they had to get their moneys worth with doubling up appointments with me. Stay classy Blue Sky, Stay Classy! On top of that the office staff has been very unfriendly at each interaction I have had with them. I have now left 3 messages over the course of 2 weeks to the clinic director to discuss my displeasure but obviously have not gotten a call back. Shame on anyone who oversees this organization really. read more

AVOID. I can't stress that enough. Website/sign in account COMPLETELY USELESS. And just TRY to get someone on the phone. I have only been seen ONCE via teledoc after months of waiting, and was charged for 2 visits. Trying to unwind it is IMPOSSIBLE. I just paid it so: 1. I don't have to ever call them again for any reason 2. So I don't get caught in the "billing machine" over a completely useless office like this. In fact, I even drove 38 minutes to an ACTUAL office they have listed to speak to an actual human. Guess what? It was a split office with another practice, and at 8am, Blue Sky was completely dark, no one was there and the other practice kept apologizing saying "We see this all the time." Go to UC or SCL or ANYWEHERE but here. read more

At first, I was extremely frustrated with the phone systems they use. Once I figured out that I was working with two different companies, it made things a bit easier to navigate. Blue Sky uses MAP communications for their answering service and when you call in they will only take a message instead of connecting you to the office. As far as I can tell 95% of my messages weren't sent to my doctors office. Needless to say, trying to get ahold of someone and finding out that they haven't received several days of messages is very frustrating but I realized my frustration was with MAP communications and not Blue Sky. As far as Blue Sky and their staff, I think they're amazing! As frustrated and upset as I've been with their call center, they go above and beyond to make sure they are meeting their patients needs. The people that work here genuinely care and want to help their patients. For me, making the decision to change my neurologist was a huge decision to make. I felt like I wasn't being listened to anymore and my treatment became stagnant. I cannot even begin to tell you how happy I am that I found Dr. Aaron Haug!!! He is absolutely amazing!! He is very knowledgeable about my disorder but more importantly he listens to you and answers the questions that you have, even if the answer is, "I don't know." He listens to your concerns and actually addresses them. My disorder is called Dystonia and all too often other doctors have mistaken my symptoms for other things. Im grateful to have found a doctor who is truly knowledgeable about my disorder and understands the emotions that surround it! Thank you Blue Sky Neurology and a special thank you to Dr. Haug!! read more

I have been a patient of Dr. Livesay for 3 or 4 years. I had a virtual appointment with him in October. He asked if I need a refill on my seizure meds and I told him I had a few months remaining. He said no worries, just call the office when you need a refill. We scheduled our annual appointment for 12 months from that appointment. I got a letter in the mail about a month ago saying he is retiring. Then a phone message saying I need to come in and meet with a new dr. before they can refill any more prescriptions. I have tried calling their office 3 times now to set something up. They don't answer their phones. Messages are not returned, and when you take the option to be called back when your turn is up instead of holding, they don't call back. It has been two days, and I have tried this twice now. So frustrated... read more

Blue Sky Neurology is completely incompetent. They've twice "scheduled" me for an appointment, only to have no idea who I was when I showed up for my appointment. Complete garbage. It's been more than a month since I received my emergency referral, and BSN is putting my health at risk by lying about setting me up for appointments. Now can't actually talk to anyone there on the phone. I just got a messaging service that said they'd call me back in 2 business days. TLDR: Even if you do manage to get an appointment, don't trust that they actually scheduled it. read more

Took at least 6 weeks to schedule an appointment. Dr. did a thorough exam. Ordered blood work, PT, OT, Speech. Never put in requests to Humana. So no appointments until they decide to put in the requests to Humana. This puts us down the road another 2-3 weeks and then to schedule probably another couple of weeks. This is the second neurologist and the first one we saw the PA and then they wrote down the diagnosis on a piece of paper. Nothing as to what it was about or how to go forward. Don't think this is the proper way to handle patients. Totally unprofessional by both Neurologists! read more

Terrible. Have been trying to get a call back to make an appointment. Called once, waited two business days like they said, nothing. Called again, waited two business days again, still nothing. Called a third time and was just told they will take a message and call me back in two business days. Contacted the two doctors that referred me here to make sure they had sent the referrals and they had. Still waiting on my call back. I work in a Primary Care office and I will not be referring my patients here. read more

I don't know why this place has so many horrible reviews? They actually called me to schedule an appointment, I didn't have to call and go through the nightmare all the people below suggested... read more

My father was taken to Good Samaritan hospital after suffering an apparent stroke. Instead he had a TIA and a subdural hematoma was found. He was having trouble verbally communicating and so I had left my cell phone number for them to call me in case I wasn't at hospital when they did rounds. They were covering neurology. Over the course of three days, I never spoke with the neurologist. Which I find pretty reprehensible. I had to make a decision about moving him to rehab without a single conversation with a doctor. Would never recommend this practice. read more

I found Dr. Pearlman to be very insightful into the post-concussion, headaches and sleep issues I have been experiencing; however, the Englewood branch of Blue Sky Neurology dropped the ball when it came to a referral for a sleep study. Dr. Pearlman ordered the sleep study in late December 2020, and as of today, (3/16/2021), I have not received a phone call to schedule the sleep study. After several messages left with the Englewood office, I received a return call about a month ago asking ME to contact the facility where the sleep study would be performed; however; they had no referral and none of my information in their system. I have yet to hear back from Blue Sky Neurology to get this all figured out. Needless to say, I am quite disappointed and frustrated. A patient should not have to wait 3 1/2 months to get set up for ANY appointment! read more

Beware. THEY CARE NOTHING ABOUT PATIENTS. They have a gatekeeper that keeps from making an appointment until they have a referral even when you are at the point where you fall all the time. My insurance does not require a referral. I offered to pay for a full priced appointment when I tried to make an appointment. I explained my desperate situation and that I could not get a referral quickly because I had just left the Kaiser system and could not get into a primary care for about 6 weeks. The gatekeeper, said rules are rules. read more

Another specialists office that won't tell you how much they charge, and then sends you an outrageous bill. I saw Dr. Pham at the Denver location; nice guy, friendly and professional. Before going in I asked how much the visit would cost and was told "We don't know." Two weeks later, here comes a bill for nearly one thousand dollars, forty perecent of which is coverd by insurance, leaving me with a bill of five-hundred and sixty three dollars for a twenty minute visit that largely consisted of following a pen with my eyes. Since then, I have called four times and reached out via the patient portal twice. No response. Unfortunately, Blue Sky Neurology is yet another specialists office who won't disclose cost to you, and then hits you with outrageous bills after the fact because, hey, what are you going to do about it? Clearly there's an integrity problem with Dr. Pham and his staff. read more

I wish Dr. Clemmons hadn't joined Blue Sky. Been trying for days to get a prescription refill and Bailey promised me yesterday she would take care of it. She lied, and has been very nasty to me. Now I'm scrambling to find a new neurologist when I need proper care. This office is about quantity, not quality. If you care about your health at all, RUN!!!! Run from this horrific practice. My favorite doctor sold out, big time. read more

I had a terrible experience here and will never go back. I saw Dr Gilder and found her extremely condescending and rude. She laughed when I started crying during the appt, saying she'd never had a patient cry about what I was crying for. I was at such a low point when I went there after so many years in chronic pain, and it made me feel so foolish. She also continually interrupted me and was very pushy about getting on brand new expensive medication. When I asked about the option of trying a med that's been around a lot longer and that I could afford, she said "Fine, but you're just going to end up on the new med eventually anyway". I found the office in general not overly friendly and very hard to get a hold of for anything. Definitely recommend looking elsewhere! read more

There are so many negative reviews about this place because it takes long to schedule an appointment. If you're seeing a specialist, it's going to take some time because they get booked up. Don't complain on yelp about scheduling. I scheduled my appointment to see a neurologist just a week later from calling, got a call the day before to remind me of the appointment, and was taken great care of. The nurse practitioner that I saw was very caring and understanding of what I was feeling, and handled the problem very professionally. My experience with this place was worry free, and excellent. read more

If I could give -1,000,000 stars I would. I have been seeing neurologists for over a decade and this is hands down the worst practice I have ever been to...FOR ANY DOCTOR! I was trying to get my prescription refilled for over a week for my Epilepsy. I would call everyday to get an update on the prescription and they would have no information for me. They would ask the same questions they have asked every time before and then tell me I would get a call back. They never called me back...NOT ONCE! I CAN DIE WITHOUT THIS MEDICATION! This practice and their doctors don't seem to care though. Honestly RUN from this place! I warned you! read more

After being hospitalized I received a bill from a doctor at this practice that did not see me in the hospital. He entered my room just as I was being wheeled off for an MRI. He never treated me or even talked to me. After receiving the bill, I called and left a VM message with the office but my message was never returned. I then sent an email and a letter asking them to please correct the mistake. But they never did. Instead, they send me to collections. I do not recommend this practice based strictly on their billing errors. read more

My mom was referred here after being discharged from Swedish - she needed to follow up within 2 weeks of discharge as she had a 2nd stroke. Called, gave all Mom's info and was told a "team member" would call back within 2 business days to schedule. That was 11 business days ago and still no call. If this is how they treat new patients, then thanks but no thanks. Thankfully there are many good nuero practices here in town - we have moved on... read more

To be fair, I had a hell of a time getting an appointment here and had to enlist the help of some medical advocates to push me through (long story, I'm keeping it short.) It took a long time to get an appointment, a very long time. However, I met with Dr. Kimberly Horiuchi and I love her. She has an easy, relaxed attitude but is also matter-of-fact and direct. 1) It will likely take a long time to schedule an appointment. If you are on Medicaid, you may also have a hard time scheduling an appointment even with a doctor's referral - see if your doctor has an advocate or someone who can follow up with Blue Sky Directly, otherwise you may be refused. 2) Fill out all your new patient paperwork ahead of time, either through their website or having them email it to you. 3) Tread lightly when it comes to rescheduling or canceling. They may not be able to get you back in (again, if you are on Medicaid.) Good luck! read more

I had an appointment with Dr. Kung. The appointment went fine and I liked Dr. Kung. At one point during the appointment, Dr. Kung said that the next appointment cancelled and he could spend more time with me. Great, I thought. At the end of the appointment, Dr. Kung send he would review my records and let me know if he found any tests that he would suggest. Great I thought. A couple months later when I got the bill, I found out that when the next appointment cancelled and Dr. Kung spent more time with me, I was charged hundreds of dollars for "prolonged service." I was also charged hundreds of dollars for Dr. Kung spending the time to look at my records. I called to try and speak with someone in the practice but that isn't possible. These guys have a third party call center answering their phones. The best they could do was take a message - I left multiple messages and never heard a peep. I also filled out their form online and never heard back. I have been to many doctors for many different things and never been charged $1,000 for one appointment. All this practice cares about is making money. Customer service - forget about it! read more

We had to wait over a month for an appointment and when we arrived to see Dr. Kung we were at the wrong location. The receptionist admitted that this is a common mistake made by the scheduling department. Despite the fact that the error was completely the fault of Blue Sky Neurology they were not helpful in rescheduling us in a timely manner and refused to see us the same day even though we could have made it to the correct location just 10 minutes after the scheduled time. I do not recommend this practice. Unprofessional. read more

I waited to be seen in a room for over 45 minutes and at that point I had to leave. 5 days letter I get a letter in the mail stating I was being discharged as a patient for "inappropriate conduct and behavior. " Ironically, the letter came before the call back from the office manger (Amy) I requested on my way out. Contacted the regional manager Leslie and all she said was "I will pass the information along to the provider." Patient care goes both ways; both the providers and the patient must comply with their due diligence. The fact that I waited for 45 minutes, did not get seen, no call back from the manager, no "sorry for the wait" and still got discharged says a lot about their patient care. Still waiting to see what they billed out for taking my vitals so that I could dispute that with my insurance company. I have been in healthcare for over 10 years with many contacts in the Denver Metro area and I will definitely make sure this experience is shared and refrain from ever referring patients here. read more

Now that Dr. Morgenstern has left, this place has plummeted. I love getting on the phone with a receptionist who tries to tell me what is and isn't wrong with me based on what she can read in my chart. As a nurse, it was laughable, especially since I was just trying to make an appointment. Avoid this place at all costs! read more

We are very pleased with the staff at Blue Sky and the level of care and attention to details. I don't understand how there can be negative reviews. My husband was seen at the time of the appointment by a wonderful Resident Physician and then by the doctor. We ate happy to recommend them very highly!. read more

I wish so much I could write a good review. They have good doctors and good care. But scheduling is a nightmare! My husband has MS and called 4 times last week with no call back. I called this morning and stayed on the line hoping that would improve my chances. 2 hours later NO ONE HAS ANSWERED THE PHONE. I am so angry that patients can't get prompt service. I'll be speaking to my doctor about referring him elsewhere. read more

It is virtually impossible to talk to ANYONE in the office. The only phone number is to a "call center" where you talk to someone who has no medical knowledge, they simply answer the phones and take messages. I have left NUMEROUS messages regarding an URGENT test I had done by one of their doctors and I CAN NOT get a call back. The doctor who did my test was cold and uncaring. He spoke maybe 10 words to me during the test and wasn't interested in answering ANY of my questions. When he was finished he told me to get dressed and that my doctor would have the results today or tomorrow at the latest. And they STILL will not release the results of my test to my doctor. If you need a neurologist, GO ANYWHERE ELSE!!!! read more

I had to make an appointment one month out. The day of the appointment I show up and they don't have me scheduled. They look around and it was because the doctor I was to see was out sick. They said they called, but they didn't since the messages forward to my phone automatically. The receptionist tries to reschedule and then calls across the office for someone else to do it and the lady they pass me off to asks why she has to do it. I go over to her and she is a bit annoyed, but is looking. Then she says that she needs to schedule me one month from now. I ask if there is nothing sooner since I had already been waiting a month. Nope. She doesn't even bother. I just told them nope and walked out. This place is poor on service already and there is no need to continue. I will not reschedule with them and I would encourage you to avoid this place. read more

It has always been hard to get in touch with this practice, but it is now nearly impossible. As far as I can tell, all their calls funnel through a third-party reception service. You leave a message with them and more than likely no one ever calls you back from the practice. I had to show up in person to the nearest branch just to get someone to talk to me about scheduling a follow-up appointment, only to be told that the doctor I had been seeing was leaving the practice. Turns out he had already left the practice, but they scheduled me with him anyway. I only found out when the appointment wasn't valid. If you want to be able to reliably schedule appointments and get in touch with your doctor about symptoms, this is not the practice for you. read more

Words are not adequate to describe the horrendous service provided by Blue Sky!! Impossible to reach a live person...extentions that don't work. Call backs never received. read more

I'm a former patient of Dr Wassermans, I have many complaints about this office and their negligable care that borders cruelty. 1) To get in touch with the clinic I have waited on hold for upwards of 1-2 hours. I have left voicemails with the MA's that have NEVER been returned and my pharmacy said the same thing. It took 1.5 weeks to get a medication filled because walgreens couldn't get in touch with the clinic to clarify a prescription 2) The MA's are short and rude. I called in tears with a migraine trying to get an appointment and they cut me off before I could tell them what was wrong and transferred me to scheduling where I received a voicemail box. no return phone call. was forced to go to the Emergency room. 3) I suffer from cluster migraines which are migraines that last 1 hour-2 hours and are described as one of the most painful conditions known to mankind. I was misdiagnosed and given the wrong type of medication for my migraines. 4) I was about to run out of migraine medication just before a vacation and midterms for graduate school (If I'm in a cluster which can last for a week-4 weeks I can get a headache every day and can go through meds quickly it's terrible....) and called the MA to see if I could get an appointment or a refill and she told me to go to the emergency room because they are completely booked and hung up on me. I am appalled and shocked by their treatment. I am a nurse practitioner and have never. ever. witnessed care like this in my life. Run the other way. read more

I've tried calling this office during business hours several times in the past month. I've left messages with the call center and Ive messaged them through their patient portal as recommended and have STILL not heard back from anyone. The patient care and customer service is horrible. read more

Dr. Bracht is wonderful IF you can reach her or the office. It is a cat and mouse game trying to talk to the actual office personnel. You are sent to a answering service or patient portal, then you must wait and wait and wait...and if you miss that call the process begins again. So, my husband who has daily seizures had to pay 1500.00 for his meds because the office/PA cannot be reached to discuss the problems...and yes, the pharmacy has been trying too. If Dr Bracht wasn't so great we would leave this office. They are not at talking to patients or return calls in a timely manner. read more