unreliable for advance bookings! I pre-booked a taxi to take…read moreme to an event, allowing over half an hour leeway for a 20 minute journey, just in case of delays. The taxi arrived 50 minutes late so I missed the event. When I complained, I was advised that when you make an advance booking, central taxis guarantee a taxi but not what time it will arrive!! (kinda defeats the point of booking a taxi in advance!) Not the service you would expect of a company that calls itself 'Edinburgh's most reliable taxi company'!

Waited a long time after ordering a taxi. Was told 5 minutes more 3 times. Uber worked a lot betterread more

An update to a previous review. We needed a taxi 4 times during a Saturday in August for the Fringe…read morefestival and the tattoo. We downloaded the app this time and booked all 4 via the app, two ahead of time, two for instant pick-up. The app was easy to use and the taxis arrived nicely on time.

We only used them once for a 2:30am ride from our hotel just off Princes Street to the airport. It…read morewas arranged by our hotel. We had always wanted to ride in one of these iconic cabs with the distinctive look! We were picked up on time, the driver was pleasant and helpful but thankfully, not talkative at that unholy hour, and we felt safe the whole time. There wasn't much traffic at 2:30am so we got to the airport in about 25 minutes. Our fare was £23 and we paid by credit card. Since we were leaving the UK, I emptied my wallet of all my coins and gave it to the driver. It came out to be about £5. I know they don't expect a tip but I didn't want to carry home any change and he was helping me out by accepting it. A great ride experience overall that I will readily repeat next time I'm in Edinburgh.

After hiring out Excel limos out in July for my hen nite and i was very pleased after intially…read moreviewing the limos which where stunning cars i have to say i was very impressed. They had 3 limos and i choose to have the white one it sat 16 girls very comfortably it had a small vip area at the back of the limo sat about 6 a bar area lots of glasses music system and the flashing disco lights. The driver allowed us to put up after the bridge going into edinburgh to have photos taken the only dissappointment was that the driver did not know how to get into edinburgh and had to wait on another limo so he could follow him but it did not spoil our night just seemed a bit absurd?

Got a taxi from Wellman cars from chalterhault park to my house from reg number FD58DAW. My son is…read more3 year old and had to climb to his seat because he's small. We had just left a park and my son left a couple of muddy footprints on his seat due to the climbing. It will come off with a wet cloth!His car was already filthy before this.This taxi driver spent the whole journey making us feel uncomfortable. Snide remarks and shouted a couple of times as well because of this couple of footprints on his seat. I kept my mouth shut thinking if I said anything right now he would turf us out and leave us abandoned. After getting told that all their taxi drivers have card machines he told me I couldn't use card and forced me to go to a bank machine. I nip out to grab money from the machine and he's in the back of the car doing something. He was holding my son down and grabbing him forcefully. He dropped us off and shouted at me as well then has complained that I stood up for myself eventually after having to deal with any of this. Wellman trying to cover up instead of deal with it. Haven't even heard back from them or had as little as an apology.

Impressive service from one of the best private car companies in the area. Cars usually turn up…read morewithin minutes though it is a busy company, and from time to time the receptionist will say how long it will be before one is available. In my experience the taxi will appear before the stated time. All drivers are pleasant and hospitable and cars are kept clean and tidy. Identification badges are always clearly on display for the drivers. Driving standard is also high and I have been well able to relax on any trip. I usually find prices to be cheaper than many other companies and great value for money.