Have been trying for 3 weeks to get an application approved. First time we dropped off they forgot to process it- went back a week after that and it was still not processed. Have been calling and emailing with no response. Finally got a woman on the phone yesterday who promised to look into it but the guy (luis)who took the app was off. Still no call back from that. If they can't answer calls or texts now I feel like I dodged a bullet moving here if that is how they handle simple tasks. read more

If I could give zero stars, I would. After nearly 4 years here, this place has been a constant disappointment. They charge for pest control, valet trash, and parking--but only deliver when you repeatedly ask, if at all. We've dealt with bugs, mold, and unreliable services the entire time. Maintenance is slow and inconsistent, and management is more focused on raising rent every single year than improving the living experience. For what they charge, you can find far better, cleaner, and more professionally run communities nearby. Don't waste your time or money here. The paid parking, unreliable resources, some very rude staff, mold and bugs are not worth it at all. read more

Unfortunately the parking situation is bad, and recently more "no parking signs" have been put up. It doesn't make any sense. The streets are very dark, and now I have to park down across the street and behind another building. Not safe for females at night. read more

I have been here going on my 3rd year which I didn't want to renew but ran out of time, first 11/2 were good when management was great. I am tired of talking until I am blue in the face I have now for over a year been asking for lighting to be fixed at building 1427 and nothing ever gets done it is against Tenant laws very dangerous for women at night they always say they are working on it but they are not. I used to love to living here. Now there are shootings at the dog park where a dog got shot and shootings at the pond at alligators this is a felony offense and the office says there is nothing they can do about it. THIS NEEDS TO STOP NOW!! The owners love to spend money on the outdoor stuff what about a pest control person who actually works I am an extremely neat person and found 5 the other day in my apartment and there droppings absolutely disgusting. The regional manager said they would spray the building for us and nothing once again did nothing. I am so over this place doing nothing. If you confront the girls they start crying. The gym has never properly been fixed in working order. People who aren't on the lease live here they need to crap together the only ones that actually work here are the maintenance guys who are so great. Wake up owners you need to take charge here and hire people who actually care and want to fix this place. read more

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When I moved in I thought the place was great, though it's misleading that they call it "luxury" living in "brand new apartments" when they are anything but. Phase 1 was built in 2017 and Phase 2 in 2019. None of the apartments are brand new. Residents have all sorts of mechanical issues with appliances (I have had my dryer fixed twice and my light switch stopped working totally). The workers in the office are nice as pie before you rent and treat you like you're a burden once you live here. Since moving in (when they had maybe 60% of the apartments filled) they have hurried to offer incentives to fill up apartments. Well this would normally be fine but once you experience the atmosphere with all the new move-ins, you'll regret living here. They say that they perform background checks but who knows. From speeding vehicles to loud trucks/vehicles revving their engines at all hours, you really feel at home here. From the cops being called out to deal with issues to the trash pick up (that they charge $25 a month for), this place isn't worth the headache. Your rent says one thing and then they tack on "administrative fees" etc. and you end up paying more than you thought. A lot of the older residents here are great...but the new ones have ruined what was once a peaceful community. Blasting music at all hours, yelling outside. They will chalk this up to a disgruntled renter when I've been anything but. I clean up after other dog owners, I've fixed the gym up after some local kids destroyed a skateboard and ruined gym equipment. Heck, I even took inventory of the broken machines in the gym (which is almost all of them). I want to love the community I am in...but if the staff doesn't love it, how can anyone else? I will say that the only blessing about this place is the maintenance staff---they are friendly and get things completed in a timely manner. Then they have the audacity to charge more each year. A neighbor moved out and bought a house in the community near the complex because they were raising rent to the same price as a mortgage. Pay more for less service and for a hectic environment. The office have not been able to keep staff either. Must be some people making it a terrible environment to work in. read more

These apartments are beautiful and don't feel like apartments, they feel like mini homes. They're quaint and so nice on the inside. The floors are beautiful and I love how big they are. We moved from a 3 bedroom house into a 2 bedroom apartment and we don't feel like we lost any space. We live on the 2nd floor and hardly ever hear our neighbors below or above us. I love that they have trash pickup 5 days a week which is so nice. The pool is beautiful spacious and the gym has everything you need to get a great workout. I saw reviews about parking but parking hasn't been an issue for us. The employees in the office have been nothing but helpful and friendly! I recommend this place if you're looking for an apartment and great community in West Ashley! read more

Reasonably maintained facilities, but older than they would have you believe. Hear horror stories of new residents about conditions of the units and bad appliances. My experience was okay - and an appliance was replaced quickly when it broke. But the amenities are totally unacceptable - poor yet mandatory trash service, which is a bad racket, gym is completely broken, parking is horrible, noise has, at times, been horrible, with little concern from management (but not so bad anymore) .. Raising concerns or asking for help or explanations gets you shunned. Really suggest living elsewhere for the high price, hidden fees and the fact that if you want gym, amenities, etc - you have to pay on top of already paying for it. read more

Please don't waste your money here. One thing, we pay $25/month for valet trash and they either don't pick up the trash or come at 1-2am. There is dog poop ALL OVER the property. The dog park is a sad excuse for a dog park & there is poop ALL over + it stinks. We had mold in our apartment as well & received no compensation for everything that was ruined. Parking is AWFUL. Just please, find somewhere else to live. read more

Excessive noise from upstairs neighbors dogs, makes it impossible to work from home. And, neighbors across the street have regular domestic violence arguments. Compared with other apartment communities, this ranks a 2 out of 5. read more

We were the first tenants of our apartment when we moved in 2 years ago and even though it was a brand new apartment we've been having issues ever since. For one they don't pick up the "valet trash" as agreed upon and still make you pay the $25 fee. Also, there is simply not enough parking spaces for all tenants so good luck finding a spot close to your apartment if you come home after 6:30 pm. In addition to that our AC went out and it took them 3 weeks to get it working again. It was constantly above 80 degrees in our apartment and the staff did not seem to care. I was told multiple times they couldn't provide us with compensation for those 3 weeks without Central AC. The Property manager is overwhelmed with work and her regional is impossible to get a hold of. Stay away from these overpriced apartments. Living here has been a nightmare read more

My experience with Bluewater was so abysmal that I ended up pulling money out of a 401k to buy a house in a seller's market because I never wanted to rent another apartment. Do you get home after 6pm? If you do, I highly recommend buying a foldable scooter that you can leave in your vehicle, so you'll be able to scooter back and forth, because you will be parking nowhere near your building. Valet trash was sporadic. If you take your trash to the compactor yourself, the compactor area will have heaps of trash and discarded items piled all around it. Would highly recommend an in-home surveillance system as well, because they will enter your property without acknowledgement. Until Bluewater I had always been trustful and felt safe in my units. Not the case here, one of their employees decided to get "frisky" with someone in my apartment while I was away. Since I didn't have cameras in my home at the time, I wasn't able to plead my case to management. All's I had was physical evidence that someone did the nasty inside my place. And with only the property and myself having a key to the place makes it highly unlikely that anyone else would have been able to pull that off, i.e. unlock and lock the front door. Lastly the property management team was one of the worst I've ever had to deal with. Do yourself a favor and look elsewhere. read more

My apartment constantly smells of marijuana and the office has yet to provide a solution to this. Also upstairs neighbors are so disrespectful with noise and have complained multiple times and even called the "courtesy officer" on the property who failed to answer my call. Disappointed in the lack of care for tenants and making this a place people want to live. Will not be resigning my lease. read more

Been living here for almost 3 years. At first it was great the property team made things fun and interesting. The place was kept up and they even did regular events like game nights that made this feel like an actual community. Things have slowly gone downhill since. No more events, no more upkeep, a car wash amenity that was down for almost 6 months. Poor landscaping and upkeep. Last night I was pushed over the edge and will not renew. I have parked in the same spot for all my time here. Last year they started towing, I confirmed over time with 3 different people that the spot I was in was fine. The old assistant property manager, one of the last property managers, and the head maintenance guy. Our neighbors brought to our attention last night that they had just seen my car towed. I went through the process and got it back. I went to the office this morning to see why this happened and how I could get my money back for this misunderstanding. I was met with excuses and told that "the last property manager didn't do a lot right that's why they aren't here anymore". The email that was sent to the community did not specify anything about the type of spot I was in (unmarked but not blocking anything or causing any issues) This used to be a great place to live, now I can't recommend this place at all. read more

Where to begin with Blue Water at Bolton's Landing.... First of do not rent here! We moved into Blue Water In November 2019. We had chosen a unit in the phase 2 construction and our unit had never been lived in. The day we moved in; the apartment was a disaster! There where bugs in the refrigerator and the ice maker didn't work, the dishwasher did not run and was disgusting with bugs and soap and food left in it. The stove did not have drip pans and the garbage disposal also did not function. There was not a single appliance in the unit that functioned properly, even the washer had soap caked in it. The apartment itself was filthy, such as the cabinets and floors. I should not have to clean a brand-new apartment upon move in. Additionally, the counter in the kitchen is barely attached to the counter and wobbles (we have been here for months and it still has not been fixed). The mirrors in both bathrooms, the glass is sagging and about to fall out and the light in microwave went out and took a month to get just a new light bulb. Maintenance of any kind takes weeks to fix anything or not at all. On top of all the issues with the actual unit, our neighbors are always playing loud music day and night. We have complained about the noise to the office and it is still an issue, so we have just given up on that front. There was even one night in the building across from us a resident was blasting their music with the door open and having a raging party will 2 AM. My final complaint is getting in and out of the complex, to take a left onto the main road you must turn right and then make a U-Turn and during rush hour it is a pain. We would have never rented here if we knew that, but we had not visited the complex because we where moving from out of town. Overall my advice is do not rent here!!!!! read more

Applied leasing in Nov 2019 when promotions was going on. I submitted my job confirmation and the next day my job got called off. My application fee and Hold (Admin Fee) were on hold. On Jan 2020 I called the leasing office to find out if the apartment unit I held for still available. The manager said it was. I told I would have the proof of income (pay stub) ready in a week. During the month of Jan promotion was going on. I got my pay stub by weekend 1 day before promotion ended the manager told me the unit was leased out. She offered me another unit of which would be available a week later; however, the rate would be higher due to market frustration and no promotion. A week later I was ready to finalize the lease by checking out on the unit first. The apartment was not yet ready, wall needed to paint for noticeable holes on wall, trash on kitchen area, toilet cover in bedroom..... It was very obvious, now to me, something wrong for my leasing application. If the manager refunded my Application & Admin Fee back November I would not have had wasted my time to contact them again. I requested the manager to refund both my application & admin fee in January and more than 6 week still not received. read more

Bluewater is a great community. From the first time we walked into the clubhouse we were welcomed and treated like family. In this newly constructed apartment complex you will find fantastic apartment options with open and homey floorplans at great prices. The complex offers many amenities including trash pickup, a great clubhouse and gym, and a dog park (still in progress) for our furry friends. My favorite part of my Bluewater family is the staff, they make it easy to talk about any questions and always will work with you to make you comfortable. read more

I would give this property management team negative stars if I could. DO NOT RENT FROM THIS COMPLEX. I woke up this morning to find that my car had been towed from a legal parking place that I was legally parked in. When I go to the office to inquire if my vehicle had been towed, they have been towing vehicles like crazy here for some reason, the office staff was completely unprofessional, unhelpful, rude, and condescending to myself and my girlfriend. Even when I asked for her supervisors information she was very snarky and told me not to even bother calling her today because she was driving. It is such a shame that this team has ruined this complex for me. The property itself and the amenities are amazing but I cannot in good conscience recommend this place to anyone because of how I was treated by this team. Furthermore I am shocked at how the sterling management group have allowed this to continue after I know several complaints from other tenants have already been filed against this management team. AGAIN DO NOT RENT FROM HERE AND BE WARY OF ALL OF THE STERLING GROUPS PROPERTIES read more