I saw Dr Frye last month and was returning today for a follow-up visit. My appointment was at 8:20 and I thought it was at 8:30. I arrived at 8:28 per my phone clock and was told by the receptionist that since it was "almost" 8:30 I would have to reschedule. I said "You've got to be kidding". Another young lady spoke up and said they schedule patients every 20 minutes and the procedure would take the full 20 minutes so yes I would have to reschedule. I said don't bother rescheduling ... IF I choose to come back ... I'll call you. Yes I was late ... but 8 minutes? There was 1 other person in the reception area ... she stepped forward and offered me her appointment at 8:40. She said it was ridiculous that I was being forced to reschedule. I thanked the lady for her offer but declined her generosity. I will not be rescheduling and will not be returning. I was happy with Dr Frye during my initial visit, but the office staff attitude has caused Bluffton Eye Care to lose a customer. read more

Chose this eye doctor through my insurance. Ms.Frye did my exam and it turned out good. Went out with the ladies to pick out frames and chose to put $20 down to start that process as well. All good until the next day. I evidently laid the scripts down on my table that swallows everything important. My bad.anyhow, I called back to the eye doctor and asked for a duplicate scripts and when my husband went to pick them up, the lady that came to the locked doors was hateful, very cold and nasty. With all that "love" she sent him back to his car after he explained again why he had returned. This lady came out to my car, and the crappy attitude got really heated and almost threw things at him. He comes home, I cancelled my glasses . Now, 2 weeks down the road and we go to get new glasses. Yeah RIGHT..NOT HAPPENING !! Their office says they released my insurance. I say , after speaking to my insurance company on 3 occasions, that they are making my life miserable and laughing about it. So Here's to Bluffton Family Eye care.. You suck !!!!!!! You said the insurance has been called and rectified. My insurance says you are telling big stories. I don't care who or what or when....JUST FIX IT !!! read more