BMO Harris Bank

(1 review)

Monona State Bank has excellent customer service; they go above and beyond!…read more I opened a checking account with MSB back in high school and have been so satisfied with them that I've brought all of my banking needs there. I've had/have a checking account, savings account, mortgage, line of credit, credit card and an IRA through Monona State Bank. They are so versatile and cater to my every need. They make every process seamless (especially with on line banking) and most importantly, they keep me up-to-date every step of the way. My personal banker, Lisa, is always there when I need her and goes out of her way to make sure she has picked up any balls that I have dropped (and I drop my fair share!). She's also the first to say hi when I walk in the door, and makes me feel welcomed! It's nice to have the 'small town' feel, where everyone knows you when you walk in and welcomes you to the family. My mortgage lender, Micha, is the best! She helps me focus on the bigger picture and keeps my best interests in mind when researching payment options, re-financing, escrow, etc. She's extremely knowledgeable and is ahead of the game; I trust every piece of advice she gives. Micha came with me to the closing when I bought my first home - I was nervous and scared out of my mind and didn't know what any of the papers meant but Micha stepped me through them one by one and explained everything until I understood and felt comfortable with everything. I owe many thanks to Micha for helping me through that process. I met with a business loan officer, Ted, a few times to talk about business opportunities and what the markets are like - Ted was very professional and knowledgeable. He was able to bring things to my attention that I would have never thought of, and was able to lay out a plan of the next steps to take. Someone who goes the extra mile to make sure you're headed in the right direction and is looking out for you during the process is so valuable. I can't say enough positive things about Monona State Bank, they are the epitome of what a bank should be. I'll be a customer for life!

From the owner: When you bank with Lake Ridge Bank, you start a relationship, where we help you manage and save…read moreyour money, not just complete transactions. We provide a full range of services - whether you are looking for personal, business, wealth or ag we have the financial products for you. Whether you need checking and savings accounts, personal or commercial loans or investment or retirement planning, we're here to help you. In February of 2023 Monona Bank and State Bank of Cross Plains merged together to create a stronger community bank to help better serve South Central Wisconsin. We are excited to now serve 17 locations, more capacity to lend and more talented professionals to serve our clients.

Associated Bank

Great customer service, timely, quick and efficient…read more Not much to say, just a very straight forward bank with incredibly nice people.

Quick, easy, and full of friendly staff that love to get to know you by name. Thanks, Brianna,…read moreJennifer, and Houa for all assistance and transactions.

UW Credit Union

2.8

(10 reviews)

Unfortunately, my auto loan is w/this piece of shi@ credit union. DO NOT USE this bank if you can…read morehelp it. The biggest cluster fuc@ I have dealt w/in my 58yrs of banking. I have bought and sold 7 properties and have a credit score of 820 and yet there useless customer service was incredibly inept and uninformed.

I have had amazing service experiences at this UW Credit Union branch. Very efficient staff…read more Financial specialist Ethan Larsen has always been very diligent and efficient in taking care of my affairs and those of my family in a manner. Keep up the excellent work!

Chase Bank

4.0

We opened up an account with Seth today, and he was incredible. We arrived ten minutes early to our…read moreappointment, and he was already prepared to assist us. He was very knowledgeable, professional, and made us feel confident in our choice with Chase Bank. Thanks, Seth, five stars for you!

Shocked I never finished and posted this review…read more The executed the COVID access really well early on. Drive up ATM. YOU DON'T HAVE TO SHOW ID when swiping your debit card and entering the pin while working at the counter. I like less cumbersome things. Deposits at the ATM will be emailed even if you forget to designate such. It's a settings feature via the website/app. Near Dollar Tree and right off the Beltline so that's a plus when you're racing in or out of town and need cash.

Summit Credit Union

3.6

I've been doing business with Summit Credit Union for decades and they never disappoint. My main…read morecontact at the Monona branch office is Brad, and he, along with the other staff members, always go out of their way to make every transaction seamless, pleasant, timely, and accurate. Thank you for all you do!

I used to love Summit but the personal customer service is declining significantly. Maybe this is…read moretrue of all banks and all are switching to virtual tellers? There are time when I've gone to the bank to get a significant amount of cash in certain denominations and have had issues. One time I went through the driver through virtual teller and felt like I was being disciplined for asking, not only for cash, but cash in certain denominations. It was suggested in the future that I go to a different branch. Next time I visited, I went into the branch, hoping I'd get better service went right up to the counter as there was nobody else in the bank and was told I had to first go to the virtual teller for assistance then get my 20s go to the real person to get the denominations that I needed . Why couldn't the first person help me? Why did I have to start at the virtual teller? This last time, I thought I would try and beat the system by making an appointment with a branch employee, but when I got there, I was told that they would not be able to help me as they do not have cash drawers so I would have to go to the customer counter, but thankfully they let me avoid the virtual teller. The teller had a weird way of counting the cash, and it was hard for me to keep track of it, but about 10 minutes after I left, I get a call that they had shorted me now I have to go back. I guess I should be thankful I received a call. For these reasons I'm strongly considering switching banks, in hopes, there's another bank, they can better give personal customer service.

Madison Credit Union

Customer Service in bank and online is always supportive…read more It would be welcome to add an additional verification number check for their online banking - and to open a bank in Sun Prairie!

Ive been a member since 2016. I've never worked with an institution before that truly cares for my…read morefuture. The entire staff is warm and friendly! Recently Laura helped me with a new loan . She listened and understood my personal needs . Thank you to the entire team! Feels like family and looking forward to the future ! If you're not a member and looking for a loan apply with MCU . I promise they will try everything to help you no matter the circumstances!

Chase Bank

3.0

It's on the Square and they validate.read more

We always stop at this Chase bank on Saturday mornings during our walk around the farmers market…read more I usually have a check that needs to be cashed or deposited and Saturday mornings is always the most convenient. Every time we have gone in, which is at least 4 times now, the workers have been super friendly and conversational and make me feel cared for. It's always simple transactions, I've not ever opened an account or sat down with a banker here, but for what I'm usually doing at the bank, it's great! It's open and airy with lots of natural light, there are always suckers on the counter as well as doggie treats if you happen to have the pup with you. And they always ask if we want small bills for the farmers market, which is a plus. 5 stars, Capitol Chase Bank rocks!

U.S. Bank Branch

(1 review)

The staff is so friendly. They know who I am when I come in. Even though it is a national bank, it…read morefeels like I'm walking in to a community branch.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Summit Credit Union

3.1

(9 reviews)

I'm going to start by saying that I've had bank accounts with Johnson Bank, Anchor Bank and UW…read moreCredit Union since moving to WI nearly a decade ago. I have really enjoyed having my accounts at UW for the last 7 years and am even a little sad to go (they treated me really well and have a phenomenal staff) but in the past 6 weeks, Summit Credit Union has completely won my family over! As of this week, we now have our mortgage, our personal loan, our checking and our savings accounts through Summit. They have bent over backwards to help us achieve every goal that we wanted and needed to make in order to feel financially secure, and completely went out of their way to help us save money where ever they could for no reason other than to help us and make us happy! By refinancing our mortgage and getting our personal loan through Summit, we literally saved $4,000+ cash this month that we wouldn't have seen a penny of had we gone though any one of the other 6 banks/credit unions that we were shopping around with. Not only that but we will be saving nearly $250 a month, every month for the next 30 years. We live in Janesville and we never had to make a single trip to Madison to sign a thing. Instead Summit sent a loan officer to our home twice at our convenience to take care of everything. Every representative that we've had the pleasure of working with has come across as very professional while at the same time extremely personable and likable (I've noticed Credit Unions in general tend to have a great balance when it comes to taking care of their customers in a personable, yet professional way that federal banks can't quite seem to match). I'm still wowed over how well Summit has treated us and I want everyone to know how much they obviously value their customers. The whole experience was top notch and I have nothing but good things to say. Thank you for everything Summit, we really appreciate what you've done for our family! Looking forward to working with you over the next fifteen-thirty years, -Brittany W. ***The Summit location we worked with specifically was 2424 Rimrock Rd, #100, Madison, WI 53713***

Friendly staff! Always happy to help this Senior with what ever I need! Have been a member for many…read moreyears! JL

Summit Credit Union

3.6

I've been doing business with Summit Credit Union for decades and they never disappoint. My main…read morecontact at the Monona branch office is Brad, and he, along with the other staff members, always go out of their way to make every transaction seamless, pleasant, timely, and accurate. Thank you for all you do!

I used to love Summit but the personal customer service is declining significantly. Maybe this is…read moretrue of all banks and all are switching to virtual tellers? There are time when I've gone to the bank to get a significant amount of cash in certain denominations and have had issues. One time I went through the driver through virtual teller and felt like I was being disciplined for asking, not only for cash, but cash in certain denominations. It was suggested in the future that I go to a different branch. Next time I visited, I went into the branch, hoping I'd get better service went right up to the counter as there was nobody else in the bank and was told I had to first go to the virtual teller for assistance then get my 20s go to the real person to get the denominations that I needed . Why couldn't the first person help me? Why did I have to start at the virtual teller? This last time, I thought I would try and beat the system by making an appointment with a branch employee, but when I got there, I was told that they would not be able to help me as they do not have cash drawers so I would have to go to the customer counter, but thankfully they let me avoid the virtual teller. The teller had a weird way of counting the cash, and it was hard for me to keep track of it, but about 10 minutes after I left, I get a call that they had shorted me now I have to go back. I guess I should be thankful I received a call. For these reasons I'm strongly considering switching banks, in hopes, there's another bank, they can better give personal customer service.

Madison Credit Union

Customer Service in bank and online is always supportive…read more It would be welcome to add an additional verification number check for their online banking - and to open a bank in Sun Prairie!

Ive been a member since 2016. I've never worked with an institution before that truly cares for my…read morefuture. The entire staff is warm and friendly! Recently Laura helped me with a new loan . She listened and understood my personal needs . Thank you to the entire team! Feels like family and looking forward to the future ! If you're not a member and looking for a loan apply with MCU . I promise they will try everything to help you no matter the circumstances!

Associated Bank