Scam dealership. Went to buy a CPO M4 Competition convertible, went through the test drive with Sebastian and asked about the certification process during the drive and was told the car passed without issue and the paperwork was at the dealership. Got to the dealership to be told the vehicle is NOT certified. Meanwhile, a month has passed and the listing still says certified as well as the Carfax. Sounds like fraud but that's to be determined I suppose. I was interested in the vehicle and with OEM warranty still remaining, was OK without the certification. Sebastian brought the Sales Manager Jordan over to work out a deal with me. I said I would still buy the car but for $2,000 less since it wasn't certified. Jordan said they don't discount pre-owned vehicles. I reminded him he was advertising a Certified pre-owned vehicle and had it priced accordingly. Again reminded him it was NOT certified and offered $2,000 less. He said they don't discount pre-owned vehicles but said he'd see if he could get it certified and would call me back the next business day. The next business day passed and I did not hear from anyone. The following day got an email from the GM asking how things were going. Responded and explained what was happening and Richard never responded. Called the next day, left messages for Sebastian, Jordan and Richard and none of them called me back. Finally a fourth person called and said the price is the price. Never heard back from the original three, the dealership has since lowered the price three times and are asking for LESS than I offered when they literally had me in the chair, ready to buy. Meanwhile, it's STILL listed as certified on their website, Cars.com and in the Carfax report. Integrity at its finest. I purchased two vehicles from Holman previously but never again. Ended up buying from another local BMW dealership and got a car one year newer with a $9,000 higher original MSRP and paid less money than Holman wanted for theirs. Buyer beware. If you're not asking good questions, you're likely to get scammed. Avoid Sebastian, Jordan and Richard for sure. read more

BMW of Mt. Laurel - 2023 BMW M4 Competition convertible - Auto Parts & Supplies Near Me - Mount Laurel, New Jersey

Great car. Very nice sales and service. One problem. My car was missing one of the manual books. I have called the salesman, parts, service and spoke to one of the sales manager and 3 months later I still don't have tha book. When you pay this much for a car the least they can do is get you a complete manual! Still love the car and would buy from Marlton dealer again. read more

Sorry to say but this dealership whom I bought 2 cars from has very little cars to show on their showroom ever since the renovation!! I know that Mini moved in and that they now share the location. What a shame . I am very disappointed not to find a 7 series on the floor !! To the manager add more cars to your showroom.,like before. And it seems you can't keep sales advisors. Every time I go there its someone new. I will leave a 1 star for your showroom selection and 4 stars for service of my 2025 X5 M60i read more

I went for a maintenance and brake fluid flush yesterday. Before the maintenance, my car was driving fine except some noise when accelerating, but the noise disappeared right after the car is fully heated. However, after the maintenance today, my car suddenly makes noise constantly with a metal or so noise. I tried to let them reexamine the car and they keep saying the car is not safe and want to charge additional diagnosis fee for reexamine the car. Awful experience and will never come back. read more

Vehicle service was completed correctly as expected from a dealership. People were very nice and professional. Labor rate is high

I was unfortunate enough to deal with this dealership in that I wanted to buy a non-BMW (Acura) vehicle from this place. I reached out late on Friday to find if this vehicle was available and talked to a saleslady and received details of the vehicle including a price quote. I specifically mentioned I will be traveling from CT (almost a 4 hr drive) and so to please let me know if the vehicle is not available. Next morning I left home and reached around 1 PM and around noon asked again if we are on for the visit but did not receive a response. Of course when I reached there a very apologetic lady said that the "vehicle has just been sold 2 hours back". Since this has happened to me a couple of times before at other sketchy outfits, I was strangely not surprised. I just turned around and left. I do not know what the dealerships achieve by torturing customers this way. As a person wanting to buy a specific Acura model it is unlikely for someone to buy another Make because they sold the only Acura they had. Or do they assume that the customers are so stupid that they can be manipulated once in the dealership? I don't know how to guard against such behavior but just letting people know, specially who may be driving far to this place for specific vehicles. read more

Hello everyone. I hope this review/comment will help other folks that might be asked to purchase an extended service contract here at BMW of Mt. Laurel, NJ. - RT 70 .... Owned by the Holman Group. I'll start by stating that over the years I've purchased maintenance contracts from Toyota for my Runner, MB for my E550 and Lexus for my ES... The ones that come with oil changes and whatnot .,.. Purchased an X3 from this dealership along with 5 years , 60K mile maintenance contract for something like $2,700. They need to make money somewhere these days because dealers are starving. I traded the X3 about 88 days after ownership. Did not really care for the car overall. Not that it wouldn't be 'ok' for others... Just not me... Here is the amazing part. BMW of Mt Laruel (Holman Co. ) is stating that this is NOT refundable... It follows the car. Possibly this is the policy, I never have ever seen or be told this before - ever. Ethics are at play... You would like me to be a customer in the future, my wife, my cousin - The 45k people I work with. The dealerships need all the revenue they can I suppose. My Question please to other BMW owners. Is this the case with BMW extended maintenance plans. Did anyone ever buy a certified BMW and was told the previous owner gave you a gift and you have free maintenance? I might be Italian and look stupid. Most consumers would just go away I guess. Like insurance companies do to us.... Say no enough and they go away. read more

BMW of Mt. Laurel - Buy A Toyota and stay out of the service bay. - Auto Parts & Supplies Near Me - Mount Laurel, New Jersey

I will try to be short and factual for this review. I will write one each week until this issue is resolved . Stay tuned. Richard (GM) incompetent, Laudy ( service manager) and Cheryl ( customer service Holman) both incompetent. If you want to be CURSED out and HUMILIATED by their service advisers this is the Dealership for YOU! They've had my M440 for over 2 months claimed it was the battery causing a powertrain light. $1200 dollars later, the light it still on and now Holman is saying it's the other battery and now the cost is $4299 dollars! Their staff insisted on texting me from their personal phone and when I questioned the repair , I was cursed out over text and told that BMW"s cost a lot to own so get used to it. When I brought the incident to upper management , (Richard/Laudy/Cheryl) they acted as if they would act on the matter but have done nothing. The car now still sets in their lot and now I am being pressured to commit to now a $4299 repair of another battery. I believe they have no clue what is actually wrong with the car. I do not want or need this type of unprofessional behavior from my local BMW dealer, and I should not have to be concerned if I might be cursed at while paying money for services rendered to my car. This vehicle has less then 21,000 miles and according to Holman has blown not 1 but 2 batteries in 2 months which in total will cost $5198!!!!!!!!! The 48 volt battery online is warranted for 80,000 / 8 years but HOLMAN SAYS my battery in my car is not. UNPROFESSIONAL / BAD MANAGEMENT AND THEIR EMPLOYEES TAKE LIBERTIES TO CURSE OUT CUSTOMERS and by they way my car is still not fixed if this is what you want as a customer this is your Dealer! read more

Do NOT buy a car with a tv from here. 9 months later 10 calls to corporate 300 dollars in tips later the tv still doesn't work and they can't give a real answer. read more

13 hours ago New So I came in on 5/28/25 to purchase a vehicle after considering all the options I went with a 7 series after having trucks since 2019 was there all day considering changing from truck to car until deal was done and after I went back into that vehicle and treated myself and tried going back to car upon leaving and driving home that night and getting up next day driving into work I didn't feel comfortable driving the car because the way I'm so use to trucks and all the equipment and stuff I carry just didn't suite my needs so I called the dealer back and told them I would be returning the vehicle and wanted my truck back and their response was we will look into deal and call you back so I left immediately from work was there as soon as they opened and so I went back less then 8hrs later from the original deal before anything was done with paperwork and they sent me to their gsm and he tells me I have to do another separate deal and give them $11k back less then 8hrs then proceed to tell me he already flipped my title into dealers name which was a lie because my title was still in a room upstairs and was verified by there own guy Joe who called in front of me and even said deal can be voided but at that point there's nothing he can do after hr or so the gsm Micheal gale finally tells me $5000 to get your truck back and proceeds to say it's there truck and cannot give me back my title and put the plate on truck back when clearly they haven't did anything as of yet and everything and all paperwork was still sitting and could have voided the deal to keep a customer happy so I paid the $5000 and left back with my truck 5/29/25 and spent almost all day there which it was my birthday and ruined my whole day and gave me a run around for something I still owned and was never any paperwork done even there own employees and people said what they did wasn't right and illegal Micheal gale as a gsm is the worst and has no customer service whatsoever and has no business practice skills either. They will never get a red cent from me ever again and crazy part is I like to buy vehicles all the time and they just lost someone who spends good money. To think I was gonna purchase an x5 from them that same day if they did right by me but they screwed that up he is greedy and very unprofessional and I hope they look into his practices because if this happened to me I can only imagine what they do to others who they think are fools. Mind you I didn't sign any papers stating there isn't a cool off period nor stating I couldn't return the vehicle which was less then 8hrs and the deal was structured that they owed me money in the deal which they said would have to be sent in mail so transactions were not complete because I hadn't received the $6000 they owed me instead he made up all this bs to collect $5000 from me which would have been maybe there profit from the deal and still put the vehicle back on there property to get someone else and double dip. I'm furious and I demand some attention and answers as I'm looking into legal action and report to news all around to investigate them and the whole Holman group. read more

I was introduced to the BMW IX50 by a dynamic new sales person Sameer Soni. Let me begin by stating that I had a very informative test drive with this sales person. He was thorough, courteous and knowledgable. I have no issues with him at all. I had hoped to do business with him. The issue came about when I had inquired about a car they had advertised. My intention was to lease. However, I found an ad for a car at their location (Mt Laurel NJ) and wanted to know about what it would cost me if I were to finance. That's all I inquired about. I made no illusions about making a purchase. It was clear that I was still figuring out a path to my purchase. I gave Sameer my information so that they could run my credit. My purpose was simply to let them see for themselves that I had a high credit score and was not simply waisting their time. Fast forward. A few weeks later I receive a letter in the mail letting me know that I had been denied credit from Wells Fargo Bank. I was both confused and furious since I had NOT applied for credit from anyone. I call the dealership to find out what's going on and I end up on the phone with one of the managers "Bill". After explaining my situation Bill casually tells me that THEY had submitted the application on my behalf assuming that I was trying to purchase the car that I had inquired about. I made it clear that I had NOT asked them to apply for a loan. I have a few credit unions and would never had sought their help in procuring a loan and more importantly I now have a hard hit on my credit report and a denial. None of which should have happened. He countered by letting me know that I had only received that letter because Wells Fargo had rejected the application but the other two banks that they submitted to had both approved me and that I could proceed with the purchase with a 5.?% interest rate. I was dumfounded by the audicity of this man and then informed him that I am in contract with a car broker to purchase a new IX50 at the lease terms that I had requested that Mt. Laurel was unable to match. Bill said "wow that's a good deal. Did they tell you about the new laws regarding EV sales in NJ?" I said "have they changed?" He said "Yes, I guess they can tell you about it. If things don't work out we are still here and ready to make you a competitive deal." Bottom line. They still screwed with my credit and not only didn't apologize for it they acted like they were doing me a favor. I will now NEVER make a purchase through this dealership. Lesson learned. Just because it says BMW doesn't mean it's not just another smarmy car dealership. BMW of Mt Laurel - Shame on you! read more

Everything, Car was in for service and it was handled perfectly. We have over 50 years experience with Holman and have never been disappointed. read more

My daughter reported 2 issues with her car. Took to BMW of Mt Laurel. Repair shop charged me for 2 diagnostic fees for $550+ and recommended $1400+ of service to repair. I asked if the fees would be dropped if I completed the service and the service agent refused. He also refused to share the diagnostic report citing proprietary dealer info. Instead a diluted report is given to the customer. I took to my local mechanic who ran his own diagnostic free of charge and explained the car needed a new battery and an oil change. Feeling burnt after being a loyal Mt Laurel BMW service customer. read more

After spending over a month researching used cars, I can definitely prove that Mt. Laurel BMW is one of the best, most transparent and honest car dealerships in the tristate area. 99% of dealerships selling used cars lie about the price by hiding thousands of dollars of fees. Some of the most outrageous fees that dealers tried to charge include $995 conditioning & prep fee, $1,995 cost reduction fee, and $5,895 pre-owned certification fee, just to name a few. Mt. Laurel BMW has only one fee, which is a document prep fee of $499, which they list on their website next to the price of every car listed. They're also a no haggle dealership, so there's no worry about not getting the best price or having to negotiate with a car salesman. I always hated the phony routine where the salesmen pretended to go to his manager with your offer to "see what he could do for you". So bogus! Not here! They have the largest selection of used BMWs that I found within 100 miles with a wide range of price points and equipment options. Yes haven't used their service yet but I plan to and will update this review. I highly recommend this dealership if you're in the market for a new or used BMW. read more

BMW of Mt. Laurel - The 2018 BMW 330i xDrive that I bought today. Beautiful! - Auto Parts & Supplies Near Me - Mount Laurel, New Jersey

It was the most terrible experience that I ever had with the car dealers. On Saturday 14th I called them about the Audi Allroad A4 that they posted a few days ago on their website. Darnell Lacey, probably the "salesperson" confirmed that the car is available to take a look at. So I told him OK, I'll be today and I'll be coming from Brooklyn with my friend. During the drive, I called him again and gave him an ETA. He confirmed that everything is OK. When I showed up in the BMW of Mt. Laurel a few hours later Mr. Darnel told me that, you know, the car is NOT AVAILABLE!!! and there is no way to take a look at it today. Why? Because it was taken to the Audi dealer to change the oil. (Are their own mechanics so unqualified to not be able to change the oil in Audi A4... But what is for sure - sale persons aren't able to make sure the car is in the parking lot before confirming its availability.) So, basically, he told me I have just wasted my whole day and 90$ for gas and tolls. "Thank you" BMW of Mt. Laurel. Ok, I told him, that sh*t happens and asked when will be possible to take a look at it. He told me - on Monday or Tuesday. On Monday I texted him and he told that the car will be available on Wednesday. On Tuesday he confirmed the car's availability on Wednesday morning. So, I freed up my Wednesday from work and as you can expect - a few hours later he texted me again to let me know that the car was SOLD. Somebody put in a deposit without even seeing the 10-year-old car... Thanks a LOT! I have a deep feeling that the car was just being held for somebody else... PS. Just letting you guys know, that I've bought the domain bmwofmtlaurel-review.com and I'm going to put there this negative review and maybe others. I also will put all my SEO skills to make sure that everyone who searches Google for "BMW of Mt. Laurel REVIEW" will see this website as well as yours. I hope it will help your potential customers be better aware of the level of service they have to expect from you. Best regards, read more

BMW of Mt. Laurel - Auto Parts & Supplies Near Me - Mount Laurel, New Jersey

I dropped my car off for regular service and to diagnose a tire sensor issue. When I picked it up I noticed my screen wasn't responsive so I grabbed a tech and they were able to fix it. When I got home I put my car into reverse for the first time and all my backup sensors started blaring as if there was a brick wall right behind me, but the path was clear. These sensors were working perfectly fine when I dropped it off the week prior. I reported the issue same day, but as I was in the middle of moving I couldn't bring it right back, plus they told me they wouldn't have a loaner car available again for over a week. I called to make an appointment today and they said I would have to pre authorize a diagnostic fee. If something wasn't broken when BMW took control, but was when I got it back it seems like the least they could do would be to check it out without me needing to lay my card down first. They expect me to trust them to tell me the honest issue, but don't trust me to pay if it's really not something they did. Let's be honest though - they want to tell me that something magically happened to malfunction in the timeframe they had it or my drive home? They didn't touch my screen, but that wasn't working when I picked it up and it had been when I dropped it off too! When I said this they kept making up excuses and putting the blame on me for not coming right back in. They will never have my business again. Greedy money grabbers. read more

Amber M. of BMW of Mt Laurel was great. If you are looking for a BMW go see Amber! She is very helpful and knowledgeable!

I found a vehicle on the BMW vehicle locator website we liked and that was very similar to my wife's current leased vehicle. That is a great search system and you can list the model, year, every option, mileage, color, that you want. I Contacted the dealership by email and stressed we are coming in fro 6 hours away and only wanted a spotless vehicle. The dealership put us in touch with a seasoned salesman Eric Decker who said the car is so clean I could put it on the shower room floor. We showed up and yes the car was spotless. A few negatives not a huge deal we had arranged to show up between 2:00 and 300 and we walked in at 2:00 and sat around for about an hour to hour and a half before anything began. They were busy well I think Eric was busy other people not so much. He is a great salesman!The dealership charges a $430 document prep fee, what is that its a junk fee that is just profit for the dealership. Had we not loved the vehicle and if it was not the exact car we wanted with low miles I would of had an issue with this. We would have no issue dealing with Eric and Mount Laurel BMW again! read more

BMW of Mt. Laurel - Our new Used BMW that is like new and Perfect from Eric Decker. Worth the 6 hour drive from Buffalo! - Auto Parts & Supplies Near Me - Mount Laurel, New Jersey

We searched far and wide, went to multiple BMW dealership until we struck gold with BMW Mt Laurel. Actually it was our sales representative Ryan S. who was exceptional. He made our shopping experience a pleasant one and our trip a success. He was knowledgeable, helped us connect with the right vehicle, and facilitated the sales process well. We told Ryan S. when we are ready for our next Bimmer we're going to give him a call. read more

BMW of Mt. Laurel - Auto Parts & Supplies Near Me - Mount Laurel, New Jersey

I've now been getting my car serviced at BMW of Mt. Laurel for over a year, and although the service is improving, I would still suggest going elsewhere if possible (alot of my original review still stands true). After a number of unpleasant encounters with my last service adviser, I finally asked to switch. I've now been assigned to Jonathan Chattin, who has been wonderful so far. He is always friendly, has been beyond accommodating, and is the reason I'm able to give this BMW location another star. Additionally in the past I always found it hard to schedule an appointment with a courtesy car, but recently have had no issues. Hoping that BMW of Mt Laurel keeps improving. read more

Couldn't find the exact vehicle I wanted in NY but found it here. My local dealer attempted to trade a vehicle from NY inventory for "my" car but was denied. Would have been easier for me as the car would have been transported to NY instead of having to drive 2 hours to Mt Laurel. So, I was not very happy about that but I really wanted this car and went to get it. Donna and Bill were able to work out a great price on the vehicle for me and I was very pleased about that. Greg, the financial guy, was reasonable and not pushy which was appreciated. The facility is large with an unbelievable inventory! Overall, I have mixed feelings. Wasn't happy about having to go to NJ to get my car but they were cordial and helpful once there. read more

My wife and I had a fantastic car buying experience at BMW of Mt Laurel. Our Client Advisor, Greg Cohen, as well as the Finance Consultant, Mara Damiani, both did a great job at making sure all of our needs were met. We highly recommend anyone wanting a great car buying experience to go here. read more

STAY AWAY...I don't know what's going on in this service department, but most of my visits have been disappointing. Twice this year, I had to go back for something they didn't do correctly. I took my car in for transfer case problem. What's suppose to be a 2 visit process, took 3 visits because they "forgot" to do something. 2-3 weeks ago, I took my car in for routine maintenance oil, brake pads etc. Got the car back and a week later, warning light came on and said "change brake pads" and had to go back. I live an hour away, but I don't mind the drive nor the premium that they charge if the job is done correctly the first time. I'll be moving to BMW Turnersville... read more

My wife wanted a new car to replace her VW with 90K on the clock. She works hard as a hospice nurse and wanted something a little more practical with some storage for her gear and supplies. We did some research and she liked the X2 small suv. We researched what they should cost and why her trade was worth online. Armed with this information, we checked local BMW dealers and found several x2 to choose from at Mount Laurel BMW. We went on a Saturday and it was pretty busy. I went inside and met a salesman named Schane. I told him what we were interested in X2 vehicles and that we were just doing research at this point. I told him I wasn't interested in discussing numbers unless I specifically asked to do so. Take control of the deal from the start! He handed us keys and off we went. My wife liked the car well enough. And we went back intending to check out another candidate. When we got back to the dealer, my wife saw a 2020 330i with X drive, an all wheel drive system that gives a little better performance in bad weather. It was a copper metallic color that she liked very much. So, I asked Schane for the keys and he gladly obliged. My wife's liked this car better than the last, as it had a good sized trunk to keep her gear in instead of a hatchback area. We brought the car back and we went home to think about it. My wife decided she wanted the car and I texted Schane, unfortunately, somebody else got there first. Schane said he'd look on Monday to find us another similar car. As I checked their website, I found a 2021 like the first. I contacted Schane again and he held the car for us. The entire deal was done online. The market price concept is fair enough and they even gave us more for her VW than others offered. Big plus! There was a $2000 rebate and 1.9% financing on this car! Rebates are unheard of nowadays, so we jumped on it. I went back on Friday and picked the car up. Schane even got us new floor mats and a wireless charger. He was decidedly low pressure and very responsive to our needs. Not at all old school pushy. Honestly, the only reason I gave this outfit four and not five stars, was their refusal to lower their "Document Fee". This is nothing more than pure profit for the dealer. I offered them a reasonable $75 and they held firm at $499, which is a ripoff. But given the big picture and the rebate, decent price and my wife liking the car, we did the deal. I like the fact that dealerships are pricing cars based on what markets say they are worth. We are seeing this with Carvana, Vroom and some of the other online companies. Brick and mortar establishments need to evolve or go,under. I'd recommend BMW of Mount Laurel for being honest and forthright for the most part. Once the market for cars improves, the doc fee needs to go as well! read more

I came into BMW of Mount Laurel about a few months ago to trade my 3 series in, and upgrade. The reason I'm writing this review so late is because over those few months, I had to think about how to write this review up and I wanted to let it go and move on, but I just couldn't. I wasn't treated professionally in the sales department and I was really embarrassed with the way I was treated by my rep Ryan. First I came in and was greeted right away and I felt welcomed by the front desk. They found me a sales rep and when I was with the rep, at first he was fair and decent. He let me test drive two BMWs I was interested in and was really cool. When it came to business, the rep worked with me on prices, but they gave me a wayyy lower value for my vehicle than other dealerships. I will say, I saw a price on Facebook for a 4 series and they honored it after it was over that's why I decided to give 2 stars instead of 1. The issue started after I told the rep that I can't spend over my budget for a down payment. I made it clear that I couldn't go over even by a dollar, but he got mad when I decided to walk cause we weren't on the same page with prices. The rep got angry and started to raise his voice at me and my family that was there. He started cursing and said, "You're walking because you couldn't go over your budget" and "I've never lost a sale because of a few over your amount." He yelled so loud other reps and customers saw it and I was walking out everyone was staring at me. I was embarrassed and shocked that this happened to me. I won't be posting the curse words that were said to me. I'm glad that I was able to upgrade at a different dealership where I was treated professionally, with respect and no yelling or being cursed at. This is my second BMW and never had an issue with any other sales rep. I will never return to this dealership ever and hopefully no one has the same experience that I went through. read more

Over the last 4 years the service has gone down the tubes. I will be going elsewhere from here on out. I guess when your car gets a certain age they could care less. Disappointed. read more

Amazing experience here! Bought a certified preowned BMW X5. They had a lot of options to choose from. Car is beautiful, clean, and in perfect condition. My salesman Niger was a class act. Making a deal was easy and went smoothly. Beautiful showroom, complimentary drinks and snacks. Prices and fees reasonable. No hidden fees at the end. Would definitely buy from here again!! A dream come true! read more

BMW of Mt. Laurel - Auto Parts & Supplies Near Me - Mount Laurel, New Jersey

Jonathan was my service advisor for several years and was nothing but helpful. I brought my car in for a tire replacement and they gave me Kathy as a service advisor she was RUDE and disrespectful. She is hurting the reputation of BMW with her poor customer service. She automatically rejected my request for a loaner car so I asked if my car could be valeted to my house. She said she would call back and no courtesy call was made. When you do call her she talks to you in a passive aggressive and condescending tone. read more

I spoke with the salesman to test drive and sale of a vehicle. Had continuous communication, drove 3 hours to the dealership for them to have sold it an hour before. Don't do business with them if you are out of state. read more

They let me test drive a vehicle that wasn't for sale. I met with a sales person and we drove the car. I came back inside with a check in my hand to close the deal and they tell me it's not for sale at the moment. Another buyer had emailed them a credit app so they wanted to give that buyer "a shot." They continue to tell me that the buyer may have credit issues so they asked if I wanted to wait while they ran the credit. I wasn't going to wait while they structured a deal for someone else on the car I wanted. Long story short, I was a cash buyer to them (already had financing in place) and they wanted to make more money on the back end. I get it. But don't let someone drive a car they can't buy it. The way the manager handled business today was atrocious. I'll never step foot in this place again. read more

Austin speaks to you as if you are beneath him. The initial cost was completely different when I picked up my vehicle and paid the total bill. I was given an attitude about using a coupon. 4k later and i still have the original problem with the vehicle. This is why they are called stealerships. read more

Have come to this same company for years, purchased several vehicles. They used to be DeSimone. I love the quality of the BMW vehicles. They have a great selection, even among BMW dealers in the area. In general, they treat customers well & aren't pushy. If they don't have the info, they try to find it for you. Up until about last week, they had a Genius on staff. I spoke to him a few weeks ago. He was young but extremely knowledgeable. But I heard today that he is now working for another dealer closer to his home. Service is fast and they try to work with your schedule. You can make your appointment online. Even the bathrooms are nice. Free coffee/tea & bagels while you wait for service. They have a good website, even when compared to other BMW dealers. They have someone who posts & replies on their Facebook page regularly so you can get info there, as well. Downsides: When I was looking for a 1-series with a manual transmission a few years ago, I kept looking here for months and they never got one in. I finally got one at Princeton BMW. Though - if you really want something they don't have - they can order it for you. Keep this in mind. I just didn't feel like waiting. Although there are some fantastic sales people there, there are some people that work there who are very pushy. I will be avoiding them if I am going to purchase another vehicle from here, I will ask for someone else. Keep in mind that there are lot of others who are not pushy at all. My husband purchased (leased) a vehicle from here more recently than I & he thought the person was pushy & the process took way too long. He said the person working with him indicated that something was free & it wasn't. Hubby wasn't too happy about that but he never complained. Honestly, if I had to buy another vehicle right now, I would definitely consider another BMS and would most likely buy it from this place. read more

BMW of Mt. Laurel - 2013 Z4 - Auto Parts & Supplies Near Me - Mount Laurel, New Jersey

My 2016 BMW X3 had to be towed to their service department. The car stopped running and had several codes come up on the dashboard. After giving the OK to diagnose the problem for $276, we were notified that the car would need a $2000 motor tear down to determine the severity of the problem. We were also notified that the two possibilities after the $2000 worth of work we're going to be timing chain for 7000 or new motor for 21,000. They said the motor cannot be turned over, it was locked up and wouldn't even come out of park and needed to be towed into the service bay. I did some reading and research on my own and visited the dealership myself on a Sunday. After getting in the car, I was able to get it started and into both drive and reverse. I let the car run and it sounded OK. I went the following day And drove the car out and off the lot and right past that service department and will never go back. It has been two days and the car has no apparent issues. However, I will be bringing it to my regular mechanic for another evaluation, and hopefully things are looking up. I will never ever bring another vehicle to that dealership. Service department again. Mount Laurel BMW gets a one star and they're lucky to even get that from me. read more

Please be careful of their finance Dept they lie to the consumer. I would stay away from this dealership. Twice they got me on not covered items that the finance person represented they would be covered. There will not be a third time. read more

BMW of Mount Laurel is a fantastic dealership with exceptional customer service. I will be continually coming back for future purchases of BMWs. I'm currently enjoying my 2023 BMW I4! read more

Horrible place. Came to test drive two vehicles, one was available but the salesman had no idea after 45 years, how to show the vehicle properly to us. Paul was busy making dumb jokes and having small talk. The other vehicle was nowhere to be found on the lot. Paul drove around looking for the car and when I said I wasn't interested in driving around looking and that the system was unorganized, he got defensive and angry. I immediately left and they lost a sale. Went to BMW Turnersville and bought a car. read more

I had an appointment for my tire to be replaced I submitted that request by BMW app I got confirmation of appointment in notes I specifically requested a loaner to be delivered to my address which I always do receive confirmation then receive a text message from BMW to confirm it which I did and again through the text message I will request a just to make sure that the loaner is being delivered to me at 8:30 AM 9:26 AM no one shows up I'm calling BMW no one picks up at service At 9:30 I call again person in-service picks up the phone and says oh yes you have a boyfriend I say that's right what time sorry 830 I ask him what time is right now 930 I said so where is Loaner car and Why not here it's one hour delay already ? Call the person say oh you did not schedule for valet service I said yes I did in fact I confirm at 2 times, are usually never write reviews I don't have time for them but this service advisor is terrible customer service this is not the first time that they did this this is third time already within eight months this is ridiculous I'm gonna stop by in my BMW said this location service is terrible people don't reply people don't call back people don't read notes what I requested it is ridiculous how they do business I don't understand how they're trying to get everyone for service and when they treat customer like no one that is terrible done by your BMW or go for service to this location ! Sales person who sold my car is an excellent person his name is Mark in new car sales but service is terrible and to me service is important after the fact of sale so if you're looking for service this is not the BMW dealership to go to be aware of the service read more

My last service appointment was exemplary: my advisor, Chris Williams, was so organized that it took just minutes to drop-off my car and consult with him about the work needed (a low-mileage oil change) and arrange a shuttle ride to work. A few hours later the shuttle driver called and asked if it was a good time to pick me up. When I received the car it had been washed and even had some tire shine on it! I'm happy that the service is still the best anywhere, perhaps even better than it was under DeSimone. This is my fifth BMW since buying my first in 2003 and I've always been treated wonderfully as a customer. Before BMW I owned only Audis and Mercedes but the service at both Cherry Hill dealerships left A LOT to be desired. read more

Had a great experience purchasing a CPO 4 series with Niger St. John even though we are out of state. We had lots of questions since this was our first BMW, and he was very patient in answering everything from car specs to warranties (even on the final papers and when finance should have taken over). He carefully arranged a touchless test drive for our COVID-cautious friend who test drove it locally on our behalf. Before we signed the papers but had decided, when we asked to move the car inside during a tropical storm coming through and pictures of the odometer before signing the odometer statement, he happily provided it. Even when there were a couple of hiccups in the process that we inadvertently caused, he took it in stride and got us the flexibility needed to keep the deal on track. As for the dealership itself, make sure you stand firm with finance and negotiate any optional packages or deposits to hold the car. All in all, this was about as smooth of a process as we could have expected -- which is not something we say often. Definitely ask for Niger if you find your car at BMW of Mt Laurel! read more

BMW of Mt. Laurel - Auto Parts & Supplies Near Me - Mount Laurel, New Jersey

Mark Bianchini is outstanding to work with. I first met Mark in 2014. I was car shopping in the Mt. Laurel area and had just left another dealership feeling frustrated with the experiences so far. Mark changed my outlook on how car buying should be that day. He truly cares about making you 100% satisfied and will go the extra mile to do so. He is very friendly and has a great attitude. Working with Mark was the most stress free car buying process I have ever had. I was impressed that he stayed in touch with me longer after the purchase was over to make sure I was enjoying the car. I ended up coming back to see him in 2016 for another vehicle. Again, the experience was nothing but pleasurable. In fact, it didn't feel like I was buying a car...it felt like I was like catching up with an old friend! This review is long overdue but I wanted to say that Mark's above and beyond service has earned my future business and referrals. You will not be disappointed! read more