I am so conflicted over this store because they have a great selection of clothing, but the hideous…read moreowner is more than enough to make me steer clear.
I've been shopping at Freyja since 2007 or so, when I first began visiting Fernie, and have spent a considerable amount of money there. A few years ago I received an expensive bag from the store for Christmas. My sister received the same one. They both began to fall apart a mere month afterwards, so the next time I was in Fernie I spoke to the sales associate about the problem, who gave me the owner's email address and was very polite and helpful. I emailed the owner, but my email was returned saying the address was not valid. I attempted a number of different emails with no success, and every time I was in town it seemed the owner was not, and therefore I couldn't get any help with the purse. Finally, after about a year, I entered the store and was able to speak to the owner. She told me, in an incredibly degrading tone, that she knew EXACTLY who I was, and had already "dealt with my family." She claimed to have responded to my email, news to me, and begrudgingly gave me a store credit. Speaking to me like I was a child, she told me not to lose the paper credit, because she wasn't giving me another one. As if I was deeply inconveniencing her store.
Since that terrible experience I have dealt with her once more. I received a beautiful coat this year for Christmas (from Freyja), and the fake leather belt was already breaking in half. I returned to the store to see if I could trade the belt for another, and the owner treated me and my sister as if we were criminals. She has absolutely no social skills, of which her idea of "customer service" is proof.
Her behaviour might be overlooked in downtown Manhattan, but last time I checked, that was 4000 km east. Time to smarten up or keep losing customers.
