To whom it may concern: I am writing to express the rude, poor service that I received when Mr. Marvin D.Whiteaker from Boardwalk Appraisals, Inc. arrived on May 5, 2020 approx 9:57am to appraise my home. To begin with, Mr. Whiteakar was not very pleasant from the time I opened the door. When asked for a business card, I was told he didn't have any. So I ask him for his name, and he rudely gave me "first name" only. The manner in which he performed his appraisal was in a rush. I tried to point out the quality of materials used in the upgrade of my home and it was responded with rude responses from Mr. Whiteaker. I try to maintain a pleasant professional demeanor with Mr. Whiteaker and not automatically make negative assumptions, however when I was walking him out at approx. 10:09am. He said to me, "I like you and all, but I'm not doing anything illegal...because I'm not going to jail for you!" Where this comment came from, I DO NOT know, but it did make me feel as if his actions were racially bias! I feel his customer service has some areas which needs improvement. When contacted by my lender in response of the appraisal. I questioned the fairness of Mr. Whiteaker's report, the length of time it took him to do an actual inspection and walk through of my home. His listing of the materials and condition of the home was inaccurate. My roof is a brand-new roof, my trim and finish are all brand new, my gutters are brand new, my home has new stucco (most houses in the area are block only). I will contest the appraisal and I will also submit a letter to Embrace Home Loans Appraisal Dept. asking for Boardwalk Appraisals to be removed from their list. I would hate for someone else in the Marion County Area to receive the poor customer service treatment that I did. Regards, Ashley J. Johnson read more