Tristin and staff did a great job assisting me in buying a hybrid on a limited budget. I highly…read morerecommend. I love the car and would go back again if I ever needed another one. I am lucky to have found them as I am new to the area And did not want to do a lot of competitive shopping. Give them a shot!

Bought two Hyundai vehicles from this dealership mainly because of the warranty. My wife's check…read moreengine light comes on has code ready at auto zone misfiring cylinder. Call dealership to make appointment not able to look at car for over a month tell my wife not to drive it so now I have a useless car in the garage. What good is a warranty if you can't get the vehicle fixed in a reasonable amount of time over a month just to look at car is not reasonable your staffing issues are not my problem getting my car fixed is. Unfortunately you are the only show around unless we drive 2 plus hours to eugene but I think you own that one too.

Walt was able to fix the issue with my 2004 Chevy Silverado 2500HD very quickly and for a very…read morereasonable price. I'll definitely be using them again.

We were traveling from Michigan to Oregon and had a "shutter issue, power has been reduced". Called…read morefrom Washington a couple days before we were to arrive in Grant Pass, Oregon. Walt, the owner was great! He said they would get it in and take care of it. They diagnosed the problem the next day. Took care of it once the part came in. He and Hunter are very personable, but more importantly very knowledgeable and use the most up to date diagnostic tools. While it was an inconvenience, felt assured the crv is in good hands.

This is my second motorcycle purchase in 4 years. Ted is a professional at finding the most special…read moremotorcycles. He understands more about them than anyone in sales at any other dealers I have seen my 63 years of riding. Ted went way out of his way to help me. I was late, he was very helpful. When my Bank held me up he came in the next day for me which was a normal day off and dealing with a torn rotater cuff. I would not spend this time here if the bike I purchase used was not all I could hope for. Yes a couple dings but very good condition, with incredible history I should add from Ted. His entire location is eye candy, superb in every way. If you love special motor vehicles any type, come see Ted. Plus much more. Thanks Ted pray your shoulder heals quickly.

Hubby Frank, found a Harley Davidson he loved through Automania. We are from Southern California…read more Ted was excellent in facilitating the buy from a distance. From wiring the money on the price agreed. My husband traveled by truck to pick up the motorcycle on a Saturday. They don't open but Ted was there waiting for him to arrive from the long road trip. Expediting all paper work and helping him load the motorcycle onto the truck. Very impressed with the honesty and professionalism. I highly recommend them we are very satisfied customers.

Great team of Mark and Dana. I get my Vespa 300 Super Sport serviced there and can't think of a…read morefriendlier place in Grants Pass to do business. Their inventory of new Vespas and Piaggios is extensive. Walk into this dealership and your toughest decision will be which one to buy. If the cost of commuting each day is cleaning out your wallet, consider a gas or electric scooter.

Friendly local service. When I took some motorcycle wheels in for new tires they spent some time…read morewith me reviewing options and giving advice on the best choice for my specific needs. On another occasion I went in to see if they had a specific part. The owner dug through his stuff and set me up with the correct circlips from a kit for no charge.

I'm from the San Francisco Bay Area but have family in Grants Pass, Oregon. I have a Mercedes…read moreSprinter van that needed new tires and the 60k mile maintenance done. So on a whim, besides my local Mercedes dealer, I also checked pricing at Mercedes of Medford. Even with 800 miles of diesel fuel to get there and back, I literally saved well over a thousand dollars by having this major service step done in Oregon while visiting my family. (And no sales tax on the tires and all the parts I replaced!) As a retired industrial service business owner I was quite pleased with my telephone and subsequent in-person interaction with both Service Adviser Dan and Parts Desk Agent Brandon. They were able to accomodate my requests regarding the scheduling of my visit so that all parts required were in stock the morning of my arrival and the extensive service work was accomplished in one day. I would also like to acknowledge the efforts of Service Technician Justin and the time he spent with me providing recommendations and suggestions for the longevity of my Sprinter. (This was also my first exposure to the text and video summary of an initial service evaluation. It was very impressive.) At the end of the day I wanted to acknowledge the efforts of the above mentioned staff to Hugo, the Service Manager. Near 6pm in the evening, I found him sweeping out the service bay. Great management never shies away from doing the most mundane work if everyone else is busy and that's what needs to be done. That's leading by example. I can see why my experience with the Mercedes of Medford Service Department was so outstanding!

Terrible communication. Slow responses. No update on status of vehicle sale. The lack of support…read moresale started in September 2025 and is still continuing as the New Year 2026 rolls in. After loan approval, it took 14 days to schedule the notary public signing. Several days for them to receive back the paperwork. Then another 14 days to schedule delivery of the vehicle. Another 7-8 days for it to arrive. Once arrived a third party company that holds the title for the finance company, sent a message saying they would take care of getting the vehicle registered. I was not informed by the dealership of this process. I called the licensing company to ask a question on the same day that they reached out. Their representative did not reply for another three weeks. On November 3rd the Oregon temporary tags expired, so I was able to get a 30 day moving permit from the Nevada DMV. That temp permit expired on December 3rd. Then after submitting the requested documents, they submitted my document packet to the Nevada DMV. It has taken another 8 weeks for the DMV to issue registration and license plates on December 30, 2025. But the third party company had the registration package sent to the dealership in Oregon "at the request of the dealership". So as of today the vehicle still does not have license plates. In the mean time the vehicle was issued a citation of $75 for not having up to date registration. Because the vehicle is title under my company name, I had to get commercial insurance before applying for registration, which costs more than $400 per month. So the vehicle has been sitting idle in front of my house for the last two months, while I'm out of $800 in insurance costs, and two monthly loan payments amounting to nearly $2k. I bought the cargo van to use for last mile delivery in Las Vegas metro, but in order to register with services like Amazon Flex, or rent it out on Turo Adventures it needs to be legally registered. At each step in the process I had to continuously prod the dealership sales person for updates. Many times the call had to be elevated to management. Most replies the sales contact would just pass it on to another name within Medford Mercedes. He would not spend an ounce of energy trying to reply the proper information, but would defer the question to someone else. Each time he deferred, it would take 24-48 hours for a response. One of many examples was when after taking possession of the vehicle there is supposed to be a release of the MBUX software from the previous owner to allow the current owner to connect my phone app that controls and communicates with the vehicle's infotainment system. I had to go to the Mercedes manufacturer's contact and the dealership management to get it connected. Both parties pointed to the sales contact, in which he had no idea how to get it connected and once again referred the question to another person within the Medford MB dealership. The latest incident in which the licensing company had the plates sent to the dealership rather than the current owner, I reached out to the same sales rep, and he immediately would not answer the question, but referred it to someone else, in which I will not hear from until at least next Monday, January 5, 2025. I can not recommend doing business with this dealership. They either just don't care, or there not getting paid enough to motivate them to communicate with their customers.

A thank you to Mike for great service. We had a wonderful experience and are thrilled with our new…read morevehicle. We found exactly what we were looking for at a fair price. What more could we ask for?!

An honest used car dealership, wow! Mike Hudson was just amazing, he worked with me on a few small…read moreproblems to make my truck solid to my OCD motorcycle mechanic standards. I would highly recommend this place over all the other dealerships in Medford if you want a fair price and honesty about the car/truck your about to buy. Thank you for all your help Mike!!!!

Emily Sharpe was our sales consultant. From introduction to point of sale, she was perfection…read more Emily was truly exceptional in EVERY way. She was very kind, attentive, understanding, time efficient, and informative. Most significantly, Emily kept us up to date on status of our vehicle, without being intrusive. My husband and I both got the impression from the dealership that she is under valued as an employee, which is why I am giving 4 out of 5 stars. I value a company that respects their employees and creates a cohesive work environment. Made our appointment to purchase the vehicle after waiting since August for the vehicle to arrive (delay with the global microchip issue). Everything was ready to go when we arrived, just needed to have the trade-in vehicle inspected, work out the financing, and sign the forms. We completed some of the paperwork online from a link that was texted to us. It took about 2 hours total. I do want to note, the financial advisor was very kind and engaging with my husband and I. I felt like he and my husband could have been friends. We were also given some fun swag, including stainless steel water bottles, hats, and notepads for each of us.

We gave the sales staff an impossible task, and they worked and worked until they accomplished the…read moreimpossible. We very much appreciate the manager and our sales person, Erica.

Called Justin. Received quote. We ended up with some scheduling problems (no fault of Flawless Auto…read moreGlass) and all my interactions were courteous, and the actual installation of my new windshield was quick and everything is going wonderful! Highly recommend.

They were able to replace my car window before anyone in town. as well as come to my work to do it…read more The two gentleman that came were fast friendly.