Ordered and paid for a car battery almost 2 weeks ago with express shipping and the battery is…read morestill nowhere to be found. Their inventory management system is very poor and their website does not mention anywhere if the item you are ordering is in stock or not. In my case the battery was not in stock as I found out much later. Contacted them directly on numerous occasions to follow up on my order and keep getting mixed and conflicting bits of information as to the status of the order. The female sales staff member I dealt with was rude and would deflect blame onto others - be it the supplier or other staff members even though she was the one emailed me incorrect battery information all along. Their communication is extremely poor and not once did they contact me of their own accord to let me know what was going on and left it up to me to constantly follow up with them. When i did call them up they would not have any clear answers and would tell me that they would contact the supplier and call me back. They never called me back. Eventually, after almost 2 weeks of not getting any closer to receiving the battery I had ordered and paid for and not being able to use my car, I had enough and demanded a full refund. If the management at Batteries Direct ever do read this perhaps you need to have a word with her about an attitude adjustment and also some further education on the batteries you sell (you all know who she is). Not once was I ever offered an apology for the headache and inconvenience this entire debacle had caused and she was completely indifferent towards my poor customer experience and couldn't care less. Throughout the entire ordeal I had been more than patient and reasonable but there is only so much a person can and should be made to endure. Customer service goes a long way and it was very much lacking here. Go on to "productreview dot com dot au" and take a look at all the actual verified negative reviews for these guys. Any 5 star reviews here must have been paid for or falsified as it is far from the service I received from them. Never doing business with Batteries Direct ever again and I would strongly advise against anyone else from doing so either. There are plenty of other more reputable battery stores around that deliver true customer service. I've learned my lesson the hard way so you don't have to. I'm sure if management do read this, they will most likely copy and paste the same generic response to this review as with all the other negative reviews they have received and they won't change a single thing about their current substandard business practices. Update: Called my local Beaurepaires up and they had the battery I had originally wanted for $145 only. Went and picked it up, no fuss all done within 15 minutes door to door. They even stayed open after 5pm on a Friday afternoon and waited for me to come pick it up. Now that's what I call customer service!

From the owner: We provide person to person technical support for all battery charging equipment.read more

Bought a battery from here for my bike. The battery stopped working after 5 months. I went to claim…read morethe warranty and the owner ended up screaming at me for an hour about how the battery I bought was cheap and not made for my bike (they sold it to me...) and how if I got the same one it he guaranteed it to stop working. It was a horrible experience, the owner was awful however the first guy I bought the battery off was great. Real shame

Too many donuts means new Tyres required. This Bob Jane…read moreoutlet has some seriously professional and courteous staff working for it. I went in for 2 new tyres and left with 4 new tyres. It took about an hour, no fuss and they give you a call when the car is ready to be picked up if you don't want to wait around. Prices are pretty decent. $89 each for Bob Jane All rounders, but they did slog a $55 wheel alignment charge on top, that I wasnt really made aware of. Not a huge deal, but probably should disclose that to you when quoting. I'm pretty certain they hold "Galmatic" classes at this Bob Jane T mart, which is a course for women drivers taught by female mechanics, or car experts such as Rally drivers or navigators. Totally worth a look into if you don't know much about the car you drive. You never know when you'll get a flat, over heated radiator or broken fan belt. And you can learn tips on how to maintain your car to avoid them.

I've been twice in the last two years. On each occasion that staff were polite and efficient. On my…read morelast visit a flat tire needed patching. From arrival to completion of the job only about 20 minutes elapsed. The cost was minimal. And they have a coffee machine. Well done

Absolute saviours, quick, professional and kind. Darren saved the day today with a quick and…read moreinformative tyre change, and even took the time to look over my other tyres, and help me figure out how to pop the hood and care for the innards of my car. I highly recommend, not only for the price (fair and disclosed from the get go), but also for their speed and care. Thank you Darren!

I rang Batteries On the Go and they arrived in 40 mins. My car battery was replaced quickly and the…read morewhole process was professional and easy. I was on the road in no time. Batteries On the Go's pricing was competitive and cheaper than other mobile battery services I have used.