So I don't usually write reviews online, but in this case I just felt obligated to let the guys at Bob Moore Mazda know they did a good job! :-) I was looking to lease a new car and was shopping a few brands and dealerships. I initially came into Bob Moore Mazda to research some options for my car purchase and to test-drive some models. The sales people Elton & Alex E were very informative and accommodating. The sales managers Travis & Dale took the time to understand my situation, requirements, resources and time frame. AndI never felt pressured to buy or that I had to make a decision right there and then. When I finally settled on the model (Mazda 6), Bob Moore Mazda gave me the best quote compared to the other dealerships in the area. When I came down to finalize, I decided to pick a different color and improve the trim level of the car as well. Again, Travis and Dale did an excellent job of finding the right configuration and offered an even better deal! Kendra in the finance department was quick and informative, without pushing me to buy any additional features. (I did buy interior/exterior protection package - because it's a excellent protection at a great price!). And Alex and Elton arranged that ResistAll treatment, tinting appointment at another shop, and a loaner in the mean time. Which goes to show their level of commitment to the customer after the sale is done. Lastly, I also got my first month lease paid by them and first oil change free. Because I'm an existing Mazda owner, I also got cash reward towards purchase price from their Loyalty program. So overall a great experience! People at Bob Moore Mazda work with integrity. Give them a visit and see for yourself. read more

I have always been a Honda driver, but when I was researching my last car purchase, I found that the Mazda CX-5 would be a good fit for me. I went to Bob Moore Mazda to take a look and they helped me find the exact car I was looking for. The salesman even helped me get my phone synced with the car and everything adjusted just the way I like it. Now, I take my car to get serviced here because I know I'll have an outstanding experience. read more

I have nothing but good things to say about this dealership! Went in to look at a CX-3 and we were greeted by Terry. Terry took us on a test drive, was very personable, knowledgeable and not at all pushy. I never once felt pressured or uncomfortable while there. We told Terry exactly what we were looking for, and he gave me a call a couple days later to let me know what he could get. I ended up making the purchase today and I'm very glad I did. As I first time car buyer they made the process very easy. They did not pressure me to spend more money than I wanted. Terry and every one else that helped in this process made it an easy and enjoyable experience and I will gladly go back in the future. read more

We recently purchased a new (used) Saturn Vue from Bob Moore Mazda over the Memorial Day Weekend. We planned on buying a car, but not necessarily on the Saturday we were out looking, unless one caught our eye. As expected, a salesman approached us to see if we needed help. We explained to him that we were looking, but not buying. To our surprise (and appreciation), he said to see him if we had any questions and then left us. We did see a vehicle we wanted to look at after Alex left, and while we were there, another sales agent approached us. We shared with him our conversation with Alex and then told him we were interested in further discussing the Vue. The second salesman went to find Alex. We ended up buying the car (after the test drive) and couldn't be happier with the experience. Even the wait for the finance agent wasn't a problem simply because it was explained to us ahead of time. We wouldn't have purchased the Vue if Alex had insisted on hanging around and not give us the space we requested. He was professional, friendly, and patient. Oh yeah, we had already walked away from 4 other dealerships that evening because, like I said, we weren't planning on buying that night. Thanks, Alex! Brian & Shelley read more

My husband and I needed to purchase a car during the pandemic...a bad time to purchase one given the increase in costs brought upon by semiconductor chip shortages and its impact on dealership inventories across the globe. Christopher and Lyle Layden worked with us throughout the entire process and at no point was Lyle pushy or salesy, which we really appreciated. Lyle understood that it would be a significant purchase for us and worked hard to ensure we got exactly the car that we wanted and was patient as we took time to ask questions, do research, and make multiple visits. Lyle was also transparent with what the dealership could and could not do -- especially during the pandemic -- and backed it all up with receipts. He was also very professional, warm, and relatable throughout the entire process. We also really appreciated how Bob Moore Mazda was the only dealership we encountered that did not tack on fees above sticker due to the chip shortage and high demand for new vehicles. read more

I'm incredibly disappointed in my experience with Bob Moore. I am in the market for a Subaru, and have found that it's very competitive right now. Having said that, I've been comparing prices in OKC to Dallas as it's the nearest major metro, and I've found that the prices there are substantially lower. I expressed interest in one Subaru sedan and scheduled a test drive, but I changed my mind because I'd really like an SUV or crossover, and I can find exactly what I want in Dallas. The person I was working with asked me what exactly I was looking for and I expressed my needs. Then I was sent a link to a car that was 2k over my budget. I responded that it was beautiful but also over my budget and was told to let them work the numbers. Maybe 45 mins later I got a call from a manager at Bob Moore, who told me he couldn't accept my offer because he's the 4th cheapest within 400 miles. I'm assuming he thought I hadn't done any research, which was incorrect. When I responded that I have found several in Dallas within my price range or less, I was cut off and told he can't accept it. My problem is this - I had cancelled my test drive and was fine with just leaving it as it was knowing I have specific needs. Then I was pressed about what I was looking for, and was sent a link to a car that was clearly over my budget. Why send me that link at all? Why wasn't it dropped when I expressed my concern over the budget? Why did the manager give me such an insulting phone call? Not only did you lose a customer for this one purchase in particular, the Bob Moore family of dealerships has lost all potential future business with me as well. read more

I have been to the service department twice for routine maintenance on my 2013 Mazda CX-5, and I cannot speak highly enough of Ken and the rest of the department. Ken is so friendly and thorough. He takes the time to discuss every part of what will be done, and there are never any surprises. They even checked the batteries on my key fobs! Honestly, I will never take my car anywhere else. They know Mazdas, obviously, but more importantly, they know customer service which is a dying art these days. You guys are awesome! read more

Bob Moore Mazda was the worst experience ever !!! I took my 2009 Mazda in for an oil change and their tech did not put the oil cap back on when he done the job, drove my car home to Mustang Ok. And pulled into my garage at that point the engine had blown out oil all over my engine compartment, under the car and was also running down the outside fender and down the side of my car. It was smoking terrible and filled my garage with smoke and oil ran all over my floor. I called the service department and they told my they would have it towed back to them so they gave me a number to a wrecker service. The next morning they picked up the car and was supposed to take care of it. Ha. They called and said it was fine it still have 3 quarts oil in it so they're done the oil change,replace the surpintin belt and clean some of the oil up. I requested they also replace the felt pad under the hood. Drove the car back home and smoke filled the garage again from all the oil they left on the engine. A couple days later they sent a man out to clean my garage floor, what a joke he have some degree service and a small held held brush so I let him scrub a little and told him he could go ahead and leave. Still not knowing how much engine damage was done to my motor with 45000 miles on it. So now I with steam clean my motor and undercarriage then use some acid and clean my garage floor. TERIBLY DISSATISFIED read more

If I could give Bob Moore Mazda 10 stars I most definitely would. I'd been searching for my next vehicle and been to at least 25 other dealership in the Oklahoma City area. BMM was where my search ended I found my car online and it was exactly what was posted online. It was CLEAN AND NICE. The maintenance and upkeep of their cars is absolutely AMAZING. If you knew how many dealership were willing to sell me a piece of auctioned off junk with broken parts that they are not even willing to fix without you paying, you would be shocked. I was in and out in under an hour and that's including negotiations. They even worked with me on financing and drove off in my new used car the same night. They also returned my rental car and filled both cars up with gas because I was "An appreciated customer"! How awesome is THAT! I'm sure they do that for all their customers...but I did feel special. This was the best experience ever. I wish I would have stopped here first. THANK YOU so much Dale, Jimmy and Michael for your OUTSTANDING Professionalism and Customer service. It was such a pleasure! read more

Did what they said on service of my vehicle but when an oil change cost $75 at the dealer I thought I would maybe get some other benefits like a free car wash or a vacuum. read more

I've had mixed experiences here over time but in general they do a good job. I have had issues with getting my car back from an oil change in the past but the manager gave me a free oil change and rotation to help compensate for the incident. This last time I expressed my concern with getting my car back in a timely manner and they had it completed in 30 minutes and provided a $10 discount. I would say that I am now a fan of their services as they've worked to keep my business. read more

Unlike a couple of other Mazda dealers I have been to, I found Bob Moore Mazda to be very straightforward, with their disclosure and their transactions. I received a fair deal, trade-in was acceptable, and there were no hidden charges. The only thing I can say negatively is their insistence on pushing the extended warranty. There are a number of available versions, and even though I said I was not interested, they persisted. The vehicle was delivered in a timely and excellent manner. With no issues whatsoever. I have purchased a number of new cars in my lifetime, and this is the first one that was flawless from the word go. read more

Update. The salesman AJ was moved over to the Subaru dealership and I have to say that 'this man is a jewel he worked hard to help us out with the situation and went above and beyond assisting us in getting a different car he got them to give us more money for the faulty Jeep and found us a much better vehicle. He made sure that everything was in good working order and kept us updated with everything that was happening. So if you plan on going to Bob Moore call first and see where AJ is working cause they might have him moved right now he is at the Subaru Dealer. Original Post Went there to buy daughter a car. They showed us a Jeep Liberty 2002. While we understand that as a used car there would be some issues. But when we got it home we checked the oil and it was 3 quarts low on oil. A few days later the horn started blowing without any seemingly cause. Took the remote and pressed every button to get it to stop. Finally it stopped but not before completely depleting the battery which we had to buy a new one. Then we decide to take it on a Sunday Drive. We get 5 miles down the road get to a stop sign and the engine starts knocking. The car has only been driven maybe 200 miles since we live so far from the city. Called the dealership and they said bring it back and they would make it right. Well their idea of making it right was to offer us 1000 for the car we just paid 3100 for. The car we picked out was worth about the same price we had paid for the original read more

I wasn't looking forward to car buying, but after buying my car at Bob Moore Mazda I can honestly say Bobby Villegas and staff were great to work with. Love my Mazda! read more

Edit: I was contacted by Bob Moore mazda and they were very apologetic and friendly and helped me take care of the situation. I was very impressed by the quick response and friendly nature and because of that I bumper my rating up 3 stars. I left the original review in tact to give full context. But I think they handled it very well and Alot of it seemed to come down to misunderstandings. Everything after this section is the original account that no longer serves as indication of my feelings of the overall experience considering the positive feedback I recieved and only serves to give context. I had a terrible experience here and it fortified my distaste of car dealerships. The salesman I was working with was very pushy and manipulative. I was just looking at one of their cars and he tried to manipulate me into buying it that day even after I had told them I'm not ready to buy. When I was ready to make a deal on the car, I called him and told him the price I was looking for, he told me to come and we could work on a price. When I got there, we noticed problems with the car (including really ugly touch up paint). He was incredibly rude when I asked to see the carfax, claiming that he had already showed me and reinforced the idea when I discovered it had been in an accident. He was also insulting about my father and when we couldn't agree on a price after all he was sullen and told me that my offer was insulting. I finally left with a bad feeling about the entire experience. read more

My husband and I went in to look at a car we saw online with no intention of purchasing that day. We were hesitant to even go because car dealerships are usually such an unpleasant hassle. Our experience here was completely fantastic. We were greeted by the kindest, most genuine and friendly salesman, John Abakah. He was a joy to be around and truly made the experience easy and the trip worth it. The GM John Crosby was also kind, friendly, genuine, and a pleasure to work with. Every step of the process was just easy, and the people who helped us (even John #3 in finance) were kind, courteous, respectful, and couldn't have been more helpful. I highly recommend this dealership and their outstanding team. This was the best car buying experience I have ever had by a mile! read more

I would recommend the car salesman Nolin. He did an amazing job however their finance department did not. I had asked for a term of 60 months on my car and was told that's what was gonna happen. Even after I asked several times and they told me that I was signing for a 60 month term it ended up being a 75 month term. I even pointed out to the guy in finance that there was a 75 on the paper and he said that it was only if I decided to go with the 75 month plan. So after verifying several times I was getting into something I was comfortable with I was lied to. Now I am stuck with a 75 month term read more

Purchased a CX-5 last Tuesday. It arrived with a broken windshield that needs to be replaced. It is now Monday of the following week and I still do not have my car. My husband was able to locate a replacement window in the OKC area with one phone call... I chose Mazda because of my prior experiences with their vehicles. We are beyond disappointed with the customer service at this dealership. All they care about is getting your check. read more

If you are looking for a new car I would recommend checking out Bob Moore. The staff was very helpful and not overly pushy. Our sales consultant Tom Kock was did a great job of explaining the different trim levels and options. He then helped get us a great price. Financing was easy plus they checked rates from different lenders. Overall a great experience. read more

I would NOT recommend buying or servicing your Mazda at this dealer. I have spent thousands in that dump and was never treated special. Ever since I told them I was never coming back after buying a brand new Mazda 6 and spending THOUSANDS with them, I have been going to Nelson Mazda and have been treated totally opposite there. I showed up for an oil change on their Thanksgiving company lunch. They fed me, and then due to the wait, they gave me the oil change and tire rotation for free due to the wait. I have bought everything with them and have been taken care of EVERYTIME!!!Bob Moore has never given me anything but grief. Af have now have made a home with Nelson and will NEVER go back to Bob Moore read more

Bob Moore Mazda Service Department failed to resolve my issue and failed to even acknowledge I had a problem. After 2.5 years of owning the vehicle they now insist we do not know how to operate the vehicle and its systems. I have a 2018 CX-5 where the infotainment screen will no longer auto-dim. (headlight switch set to Auto and Infotainment screen Auto, Day, Night feature set to Auto) Bob Moore insisted a software update would fix the problem which it did not (July 2020). I took the vehicle in a second time (October 2020) for the original problem plus the infotainment system intermittently freezing as well as making un-commanded actions with no driver-initiated inputs. They stated they had a newer software update which would fix the problem. Of course, it did not. The dealership did not even address the original problem on the second visit and locked on to operator error when they saw a video, we provided which showed my daughter was on the wrong page to adjust the volume of the navigation prompts. Granted she may have been on the wrong page to adjust the navigation volume, but that was not the underlying problem. The navigation system voice prompt came on spontaneously when my daughter was parked in a parking lot idling. She was not using the navigation system and admitted she never uses it. They failed to recognize, address or even acknowledge this as a problem. So, to recap...I have wasted my time taking my vehicle in twice for a warranty claim and cannot get any resolution. Bob Moore focused on a single minor issue and will not even acknowledge there is a problem with the infotainment system due to the fact they cannot get their diagnostic tool to spit out an error code. Their position seems to be, no error code, no problem. The frustrating part is that they couldn't even be bothered to try and troubleshoot the problem. They stated if they can't duplicate the problem or pull a code from the onboard computer there is a no problem. I clearly stated what the problem was and showed a video of the infotainment being unresponsive to driver-initiated inputs. Why can't someone at Bob Moore Mazda analyze the problem with their brain and consider where these two problems first intersect in the infotainment system and troubleshoot from there. This problem seems to be isolated to Bob Moore Mazda because we have no issues getting our maintenance issues heard acknowledged and resolved with our other cars at the Bob Moore Audi and Bob Moore Porsche dealerships. read more

We had had horrible experiences looking for a used car - until Bob Moore Mazda. They had the exact car advertised and it was just as advertised. Bob V was wonderful to work with - no pressure. They were straight forth and although I have never been a Mazda person, I will go back to them when I am ready to buy my next car. Recommend giving them a look first before going through the hassle. You won't be disappointed. read more

They are not helpful and all they want his your money. They do not have very knowledgeable mechanics from my experience. I would not recommend them. read more

Needs improvement, didn't buy a car , we were greeted and we told them what we were looking for and that we have seen a certain car , instead of looking it up we were told to come inside for a minute then inside he told us if we could wait a few minutes.. ok went got a coffee, then the manager came and introduced himself and said someone is with you in a few minutes.... at this point we are 20 min with nothing seen or talked about... finally the original sales person came out with his client / lead sheet asking our information and what we are looking for ... NO suggestions what would fit our wants ( small SUV under $20K) showed us ONE Car!!! He wasn't motivated to show more cars and before driving off we saw several different brands in that range and age range on their lot .. It seemed to me they were lazy and didn't really want to give customer service and inform clients or suggest great fits for their needs . Expected more from Bob Moore, cant speak for new car sales but used car sales department wasn't good read more

I had a wonderful buying experience here. They worked with me on getting a monthly payment I could afford. Our salesman was very upfront but friendly, thanks Bobby! We love our new vehicle! read more

Chas was great to work with when I bought my 2014 Mazda Miata GT, in October 2013. He worked with me over the phone, and he also worked with me via internet. He made it to where his man came all the way down to Corpus Christi, and drive the car right up to my front sidewalk. We worked it out to where I would have a cashier's check for a certain amount, which, by the way, was very fair as far as I am concerned. I gave the salesman who brought the car, my cashier's check, we signed some papers, and he took my trade in away. It was the easiest, best, and most exciting car buying experience I have ever had. I just never thought any person at a car dealership would do this for me, but he did. He also sent, via email, the VIN number and the window sticker, so I knew that there would be no bait and switch type deal. I feel that Chas went out of his way to make this a very pleasant car buying experience, and I will never forget him. I tried to see if I could get him to help me out again, when I bought my 2016 Miata GT, but they said that he had moved to the Ford Dealership. I was saddened by that, and the people I was talking to on the phone said they would help me. They were willing to do what Chas did, but their deal as far as car prices go was not as good as one I could get here locally. This had to be the ultimate in car buying experiences. The price for transporting my vehicle was zero, as far as I know. A person sometimes will get one of those dream experiences happening sometimes once in their lifetime, and I believe that was my dream come true. I don't know much about Bob Moore Mazda in OKC now, but as far as I know, Chas is at the Ford place, so I would say call Chas for your vehicle buying needs. He was friendly, personable, and I know he will do all he can to help you ! Can't say enough about him or my car buying experience back in October 2013. read more

They have good vehicles, they're upfront about price and they're not too sales-y/pushy. Patrick has been especially helpful.

The dealership actually had the nerve to call AFTER we purchased a car to tell us that the $500 rebate for our CX-5 was no longer valid and that we owed them $500. This is exactly why I will not be recommending this place to anyone. Everything seemed great until they pulled the rug out from under our feet. Our salesman, Nick, was helpful but the rest of the staff was pushy, arrogant, and deceiving. Do not buy here. read more

I created this Yelp account just to give a bad review to Bob Moore Mazda. The two salespeople we worked with were great (Tom was very knowledgeable and helpful; Alex was nice enough, though it was obvious he was new and nervous). I actually feel bad they didn't get the commission off of the purchase. Their manager was very rude, condescending, and patronizing--he didn't tell me his name, so he's lucky on this front. He also made this hilarious mistake: he told my wife and I the way they determine their price (Auto Trader's website), and showed me that they were the 4th best price for a 2016 CX-5 within 150 miles. We tried to use that as leverage to get a better deal--"Well, give us the BEST price"--but he didn't budge on a few hundred dollars. After we reviewed Auto Trader, we found the same car with less miles, listed at a cheaper price at Reynolds Mazda. We told the manager we were going there and he said, "You're welcome to get the Reynolds experience," then stood up and didn't shake our hands. After we purchased the car at Reynolds Mazda I got a follow-up call from Angel at Bob Moore Mazda. I told her that the salespeople were nice, but their manager was a "unreasonable jerk." I then told her we went to Reynolds Mazda and purchased the car with them. Then Angel said "Thank you!" And promptly hung up without a goodbye. In sum, save yourself being talked down to by jerks, and go to Reynolds Mazda. It'll probably be a better price/better car anyway. read more

was looking for a 2004 Mazdaspeed Miata and I found a used one at Bob Moore Mazda. The price was about $800 over what Nada and KBB suggested but because of the condition they said it was in I was willing to pay the extra. My salesperson was Thomas Kock and he was very professional and courteous and I had a good buying experience. Unfortunately when I got it and turned it on it had a check engine light which wouldn't go off so I took it too a number of mechanics to find out what was causing it. Turns out it was a leaking valve which costs a good deal of money to fix. I contacted them to see if they would reimburse me since they should have known about the check engine light but they denied any problems with the car. I don't want to have to have to go any farther but when a dealership sells you a car without letting you know that it has a leaking valve which will cost 3,000+ to fix thats just awful. Please fix cause Id hate to give you such a negative review. read more

Service -- Missing and running poorly 2004 Miata. Dropped off for service and was informed I needed new coils. Quote was $520, $160 per each coil and $200 for labor, and was told the technician would only charge one labor fee to install them both. So, called NAPA - parts were $80 - understand these are not MAZDA OEM so fine - I can discount that. However, I'm not a mechanic, it took less than 10 minutes to replace both of them. $200 for labor - really!!! read more

Saw an ad online for a car that we were very interested in. We live 5 hours away, so we called and visited with a sales manager. We asked a lot of questions and Joe assured us that they had done a thorough inspection of the car and that it was mechanically sound and did not need any work. We put down a deposit on the vehicle and set aside an entire day to drive to OKC to pick it up. We arrived and drove the vehicle. Initially it seemed to be as advertised. It was used and showed some wear, but we expected that. As long as it was mechanically sound, as we had been assured over the phone, we would have been happy with the car. When we returned to the dealership after driving the car, we were sitting in the parking lot (engine idling) learning how to operate the sync/navigation system when it began running really rough. The entire body of the vehicle was shaking. My husband and I looked at each other and knew something wasn't right. The salesman in the back seat acted like nothing was wrong, but obviously there was a problem. In a 10-minute period, it happened 3 times. When we insisted that there was a problem, the salesman contacted the sales manager who accessed the inspection report. There was a whole litany of problems outlined in the report, as well as estimates of the cost of repairs. There were problems with the engine misfiring, the windows not rolling up, the driver's door periodically not opening, the heater, and the list went on and on. The dealership's own mechanics estimated the repairs to cost over $3,000, and that didn't include fixing the misfiring engine (because they hadn't diagnosed the cause of the misfire). We learned that the sales team does not have access to the inspection report. When they tell you that they've done an inspection, that part is true. What they don't tell you is that they don't know what the mechanics found and they have no idea if the vehicle is road worthy or not. If they tell you that it is in great shape, they are just saying that to make a sale, because the reality is that they have no idea if the vehicle has problems or not. The vehicle was misrepresented on the phone and we got our deposit back. They also filled our car with gas for the return trip home. However, this does not begin to compensate us for the gas to drive to OKC nor our time. Lesson learned... don't trust a word that comes out of the salesman's mouth if he tells you the car had a clean inspection. Insist on seeing the actual inspection report. And rest assured we will not consider purchasing a car from Bob Moore Mazda ever. (Apparently it is a common practice for dealerships to withhold inspection reports from their sales team. After this experience, in calling dealerships in other cities, when we've asked about the inspection reports, the sales people have told us that they don't have access to the report. At least they've been honest in telling us that. However, if you're not going to share the information with potential buyers, why do an inspection? Intentionally withholding information from buyers seems pretty unethical, but I guess that's the used car business for you.) read more