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    Bobble World

    4.0 (1 review)
    Open 9:00 am - 9:00 pm

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    7 years ago

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    Timbuk2 - The Uptown is TSA compliant laptop backpack built to last

    Timbuk2

    2.8(8 reviews)
    4.4 kmQueen Street West, Entertainment District, Downtown Core
    $$$$

    My family and I have multiple bags from Timbuk2 and have been customers for years…read more I tend to be a repeat customer of companies due to their great sales/discounts and their exceptional customer service. The employees at the Queen St. W store are always so helpful and kind when I visit the shop. By far the best experience I had was with the store manager. I ordered a custom pack and when I received it in the mail, it was missing the chest strap and one of the buckles was broken. It was a little disappointing, so I called the store asking if I could go downtown and pick up a new buckle and chest strap. He apologized and said because those parts were on backorder, it would be faster to just order a new bag. So, he ordered me a new bag with the same customizations at no cost. Since my order was already saved from my original purchase, I didn't have to look up and see the exact colours and fabrics I chose for each part of the backpack. As well, I didn't even have to send back my broken, but still usable pack, saving me time and effort. The process was so simple and easy for me as a customer and their lifetime warranty is a perfect bonus! My only wish is their bags had waist straps and their shipping was faster (sending in warranty products took a really long time).

    Best customer service I've ever had!!!…read more I bought my first Timbuk2 messenger bag at MEC. It was on sale at almost 60% off and was a steal. I'd heard of the company, but not enough to form a real opinion on them. Nonetheless, the bag looked very high quality and was a great price. I used the bag everyday, and after about a year the finish was bubbled and peeling. Still the bag was working just fine, but looked rather beaten up. A friend suggested I call the company and see if I could get it warrantied. I checked their web site, sent them an email with pictures and about 2 hours later got an email confirming it was covered. The email's time was friendly and apologetic and said send us the bag and we'll fix it. When I asked what the address to send the bag to be fixed, they informed me that (again apologies accompanied the email) the fabric was a known problem child and couldn't be fixed, so they were just going to give me a new bag. Within the next few emails it was discovered that I live in Toronto, they had just opened up a new store close by to me, and they could ship my bag to San Francisco for no charge for me. When I arrived at the store, the staff was incredibly helpful, and the company then sent me a credit by email right there and then so I could get a new bag. Even though staff had never processed a claim like this, they had it taken care of and figured out within minutes. Total time it took to process claim and get me a brand new bag: less than 24 hours. Great quality bags, great staff, I highly recommend!!! UPDATE: Now at about the 4-5 year mark, the bag has shown some wear and tear including small holes in the bends of the fabric, but nothing too significant in that department. The issue I have is with the strap. For some reason, now that the bag is older it won't stop falling to the right side of my body when I ride, even after multiple adjustments. I realize it's a messenger bag, but this didn't really happen before, so I find it odd it does now. Also, the snap that adjusts the length of strap seems to let go quite easily, and strangely enough the straps themselves twist and get tangled easily within the guides. I've been to the store a number of times and they fixed it once, but the problem resurfaces and after that they had no answer. I finally emailed their customer service in SF as I had with my first Timbuk2 bag to again get that legendary warranty care, and didn't hear from them. So I emailed again, and got a reply saying they were very busy and emails were answered in order they are received and they'd get back to me shortly....and nothing after that. From what I hear from reading customer reviews and from speaking to in-store reps, there seem to be a prevalent number of bags where faulty fabric or snaps are the issue. Since the problem appears to be ongoing, not sure I would still buy another bag from them

    Photos
    Timbuk2 - Custom, Made in San Francisco Prospect bike friendly backpack in white TPU and camo

    Custom, Made in San Francisco Prospect bike friendly backpack in white TPU and camo

    Timbuk2 - The classic messenger bag in chambray.

    The classic messenger bag in chambray.

    Timbuk2 - Custom, Made in San Francisco Prospect Laptop backpack in speckled black leather and hi vis green binding

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    Custom, Made in San Francisco Prospect Laptop backpack in speckled black leather and hi vis green binding

    Toronto Laser Services

    Toronto Laser Services

    3.3(8 reviews)
    2.2 kmDufferin Grove

    LASERS ARE COOL. I…read moregot a very specific gift idea in my head, and Toronto Laser Services helped me pull it off. I ordered a beautiful wooden canoe paddle and wanted the gift-receivers name engraved on the bottom. I popped in with the paddle, told them my vision and it was perfect and ready for pickup within a week. About three days after dropping it off, they sent me a few options to choose from, and it looked *exactly* like the one I chose. Now that I know I can laser etch things with such ease, shit around my house is getting monogrammed. Because, again, LASERS ARE COOL.

    The type of reception you get here depends on who you work with it seems. If you get the guy who…read moreruns this place on a bad day, he'll be supercilious, maybe nice to your face, but actually profoundly sarcastic. On a good day, he's a professional. The other staff are friendly, sincere in their interactions, helpful and really kind about explaining the processes even though it's a busy place. The first job I brought here was done perfectly. I was also grateful that they were willing to take a small job. The second job got kind of messed up. Delivery of the end product was late and I ended having to hand cut everything because the precision wasn't there. There was also a lot of waste of the material. The owner didn't really seem to care about that and I didn't want to get into it with him.

    Photos
    Toronto Laser Services - Toronto Laser Services

    Toronto Laser Services

    Toronto Laser Services

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    Bobble World - custommerchandise - Updated June 2026

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