Chris has done many jobs for us. He is very professional, great with communicating, always very…read morenice. His work ethic is excellent and the work he has done for us is very good. He built us a deck, cross buck fence around entire front yard and stained, foof over front porch and new gate around front porch. His prices are always fair. I don't call anyone else.​

I put it all out there on Nextdoor, he did nothing right. Horrible experience! I would NEVER hire…read morehim again. How does anyone do everything wrong and call themselves a handyman. I had to hire someone to fix him so-called work

great company. They told me exactly what they were going to do, helped me with insurance and great…read morepricing.

***Update*** So while this was far from a good experience, I can say that Restoration 1 of Greater…read moreCharlotte admitted, fixed, and apologized for their mistake. They have credited my account and closed the invoice. It was a painful experience, but it does all appear to be a mistake. The response from Restoration 1 of Greater Charlotte is that all of the people I had issues with are no longer employed. ...so I removed the names. Should I fully amend the review? I will leave it up for now February 2024 ---------------------------------------------------------------------------------------------------- I am nearly 50 years old, and Restoration 1 of Greater Charlotte is - by far - the worst company I have ever used. It has been an absolute freaking nightmare. ***You can read it all but here is the short version: They overbilled my insurance (State Farm) and then (months later) billed me ($1516.45) for the rest. When we called to question the bill (and why State Farm hadn't paid) they always sent us to voicemail and didn't return the calls. After one month, they sent the bill to collection... and they still refused to answer any calls... now they are placing a lien on our property. *** Initially, they were quickly on the scene and had a contract in hand. I should have taken that as a warning. They wanted me to sign a contract prior to doing sufficient research. The representative told me that we were in luck and that they use software that links into State Farm. That way there are no squabbles about the amount of time (and cost) of the water removal. That they would enter it into the system and the process would be seamless. It wasn't seamless. The next morning I talked to our insurance adjuster and he verified that Restoration 1 uses their system and that it was ok to authorize them to do the work. So I did.... big mistake. The next day they came out and did the water remediation work. They did an absolutely awful job. They left dozens of staples sticking up from the subfloor and the wood flooring was broken in a jagged pattern making it an incredibly dangerous trip hazard. Simply put, we could not walk on the floor. After one month, they FINALLY removed all of the staples that were sticking up, but did not do anything to make the wood floor less dangerous. At the same time, we had planned to use them as our general contractor to do the repair and build back. We need all of flooring, cabinets, and countertops replaced. After 2 months they hadn't done ANYTHING - they kept saying that people who needed to review the case were on vacation... and blah blah blah... but nothing happened. The house was 100% unlivable, and there wasn't even the beginning of a plan to get it put back together. So we essentially fired them from the rebuild and hired a different company (ERX .. which has been wonderful). We thought we were done with this terrible experience with Restoration 1. State Farm had paid them for the remediation (around $11,000 which was a staggering sum since all they did was remove some flooring, bust open some cabinets, remove a bit of installation, and put fans/blowers in our kitchen.) The cost was insane.... and I actually felt bad that State Farm had to pay out that amount. I should have felt bad for me. Fast forward 2 more months.... we received an email that there is a balance due of $1516.45 with Restoration 1. How could this be? State Farm has already paid them a King's Ransom... and their systems are linked, so why is there a discrepancy? And how could it possibly cost EVEN MORE than what State Farm paid? Well, we never got the answer to those questions, because Restoration 1 will never call you back. We would call and talk to the person on the phone and she would tell us that we need to talk to (name deleted)... but (Name Deleted) apparently only works 3 hours a week. She is either on vacation, picking up her kids, at a doctor's appointment, or in a meeting. One month later... we get an email stating that the balance is in collection. A reminder, we still have no idea why we owe any money. Then... the stars lined up and ... (Name Deleted) called us!!!! Awesome! Well not so awesome... she only called to tell us that since the balance is in collection she can no longer discuss it with us. I state, rather emphatically, that we have no idea what we are being billed for... why didn't State Farm pay it like they (Restoration 1) said they would? Brittany said that she couldn't help us, but she would talk to the owner, (Named Deleted). I was somewhat happy... surely (Name Deleted) as the owner would review the case, and realize how poorly they handled this whole case. Yeah, that never happened... Ron Jones never called us back. I gave him the benefit of the doubt and tried calling him a couple more times.... but those just went to voicemail. In the meantime...we were notified that the collection agency is moving to have a lien placed on our property. Good times.

Nick is great. We had gotten quotes from a couple companies over the phone for gutter cleaning…read more Nick came out to our house to give us a quote. Really appreciated that and ended up giving a quote lower than the larger companies in the area. He arrived on time, had our gutters cleaned out in a very timely manner, and showed me pictures after he finished. We'll definitely be utilizing him again in the future!

Nick did an absolutely amazing job pressure washing our home, deck, driveway, and sidewalks. It…read moreall looked amazing and 4 of my neighbors had their houses done and after they saw what a great job he did. He was prompt, punctual, polite and his pricing is more than fair. After he cleaned my house he called me back and said that he had accidentally overcharged me and refunded the difference! Very, very pleased and would strongly recommend.

Before you let them do any work get an itemized invoice. They are very pricey. They did a job for…read moreme and It was extremely high in price. They were recommended to me by somebody else. I wish I would've gotten some estimates before I went with them. Very friendly, but they cost too much.

I have to say these guys are THE BEST! I woke up at like 1am on a Sunday to a weird noise and found…read morea pipe had completely come apart and flooded my whole kitchen, dining room and living room it was awful. I called Restoration 1 figuring I'd get some call service and hear from them Monday or maybe after 8am. Nope. One of their own people answered the phone. He asked some basic questions and got off with me and sent a guy out! By 2:30am they has come in, signed paperwork, got all my insurance information to help me with a claim, walked me through what to expect and started to get all the water up! They walked me through every step of the process and I felt like they really were there to help! These guys are awesome and even recommended someone for the repairs I needed after everything was cleaned up! I highly recommend calling them if you need help with water

Don't use this business to get your lawn established or care for it. Rene, the owner, is dishonest,…read morewhich I realized once he cashed in my checks. He planted fescue sod in July which should been laid during cool months like October or March. He verbally guaranteed me his work but never gave me a written contract with work guarantee some of my grass started dying despite watering because it is exposed to the sun and established at the wrong time of year. This was a very expensive project. He won't admit his mistakes and blames the customers to discharge himself from accountability. He doesn't stand behind his work. Don't trust him!!

Great service! We are very loyal towards him he is very creative and always recommend smart ideas!…read moreHe always knows what he's doing!

Tim finished all work in promised time. This even after he lost his truck and all of his tools when…read morehis truck caught on fire and was total loss. Job turned out to be bigger than planned but Tim stuck with and finnished up just as he promised.

Tim was excited to get started with the repairs. He had constant communication and reasonable…read morepricing.

I contacted these guys, as well as some other contractors in the area for fascia replacement. I…read morealso asked for an estimate. They not only scheduled a time to meet me to discuss what needed to be done, but gave me a lower estimate than anyone else. They showed up at the agreed upon date and finished the work and cleaned up completely. Their price never changed and I am very satisfied with their work and professionalism. I would highly recommend this team for your roofing needs.

Proceed with caution…read more The sales person was quite professional and amenable when discussing the products and attempting to earn the business. The follow-up was very good until the salesman obtained the signed contract. However, once i returned the signed contract, ALL communication stopped. No phone calls were returned or work scheduled. Several weeks after the contract was signed, i was able to speak to Keren at Eastern Roof Technologies. She advised the company would not replace the roof for the contracted amount as the company would lose money.

Could not have been more pleased with the service we received from ERT. Keren and Aaron are…read moreincredibly professional, responsive and will do all they can to make their customers are 100% satisfied with their work. They put on a whole new roof for us.