CUSTOMER EXPERIENCE IS TERRIBLE
I wanted to buy 10 chairs for my house. They were priced at EUR 1,000 each, so 10,000. I worked with the salesperson Lucia Simoes. During the sales process she assured me the chairs had protection in the legs in order not to scratch the soft wood floor of my house. When the chairs finally arrived, they had no protection. She then falsely claimed that she had warned me. When asked to make an exchange i was told all sales are final. RIDICULOUS customer policy read more