A great place to train. Friendly, cheerful and helpful staff. A large, well equipped and clean gym…read more As well as the largest amount of weights i've seen in any gym before.

I've given two stars for the convenient location, ease of parking and beautiful landscaped grounds…read more However I cannot give any stars for service or facilities. The staff were demoralised and stressed. The whole place seemed to be run on a mean, penny pinching basis. The spa was often out of action. The pool felt cold. When I asked for help with the gym equipment I was told this was not possible due to staff shortages. There is plenty of equipment, but there never seemed to be enough staff to run the place properly. The pool area was sometimes dirty. I was told this was due to staff sickness. So why didn't Bannatyne's get agency staff in? The cancellation period is THREE MONTHS IN WRITING. When I joined I was told I could suspend membership. When I tried to suspend my membership whilst I was working away I was told it wasn't possible. I enjoyed the Pilates class, the teacher was excellent; however I couldn't justify continued membership just for that.

Those who complain are obviously set on finding fault. The staff are more than helpful, friendly…read moreand prepared to COMMUNICATE. Changing facilities are repeatedly cleaned to a high standard, with friendly staff. Yes the occasional problem happens, but information is always posted, or calls made. Suggest that people go there to enjoy themselves, not look for fault - an excellent venue and facility. John S