HORRIBLE, HORRIBLE, HORRIBLE experience with these people. What I received was not as described, they charged my account twice for over 1500.00, kept promising to ship and refund my VAT and there was ALWAYS an excuse why they couldn't do it.
I even looked up the form they needed because they said they didn't know and had to get it from the courier...which was actually just Royal Mail. Still nothing....after contacting them and checking in regularly. Always a different excuse or no reply at all.
Finally I leave a factual review that was less catching then this one, and get an immediate reply that they will not refund my VAT despite promising to do so in writing. I guess I should be surprised to be treated unprofessionally and vindictively and with sarcasm, based on some of the other online reviews I read.
If you want to risk being treated badly and receiving items not as described...try these people. But there are many wonderful auction houses in the U.K. that have been a pleasure wot work with and know how to treat customers. I would steer widely clear of this one. read more