I do not recommend Shelley Chavez and her services. I wish I could give negative stars for this experience. She is unprofessional and lacks communication skills that a business owner needs to have a successful business. I had gotten 2 or 3 brow waxes from her when the last one burned my skin pretty bad. I brought it up to her and she offered the next one free. Did not state a timeline or anything about when service had to be completed. I waited before re-booking because I was nervous about the same thing happening again. When I decided to rebook, she then did not respond. When I went to check her Instagram realized I was blocked. I have attached a photo of the burn from the service (a few days after, it was worse but did not think it was from the service as I have had my brows waxed for years which was why I waited to take a photo and send it to her). When I reached out about being blocked when owed a service (that SHE offered) she attacked me by saying I was harassing her and she didn't know why I was still contacting her. I didn't realize a text asking why I was blocked when owed a service was harassment? But definitely bad customer service to treat someone like this. I looked up her licensure on the NM regulation and licensure website as well as BBB and found no license information for her. There is a record of the establishment and a license issued June 23,2020 when I was serviced June 1, 2020 before her facility license was active (according to rld.state.nm.us). I am going to take this up with the state to see why there is no record of her and how she serviced me before the license was active. She refused to work with me & did not even try to do the right thing after harming my skin. I had kindly asked for a refund in which she blocked me instead of trying to have a conversation. Who knows if she is working without a license & when she performs a service that harms someone (in this case me) chooses to block them instead of making things right. I know that I was not out of line in my communication with her. There is nothing listed on her Instagram (as of November 11, 2020) that states any sort of timeline for free services or even her licensure. This may change after this review but I do not believe she has a license as I couldn't find her name and license information online. She has now blocked me on Instagram and my phone number. I think this shows her character as an "esthetician" and her lack of confidence with her services/company to block someone who did no wrong. (I'm attaching photos of her not responding/accusing me of harassment/blocking my number since the last text was not delivered). You can read my texts and see I was kind and respectful and simply asking a question for her to react like this.. I know she is recruiting people to write positive reviews and I do not doubt they have had good experiences. But I did not and was treated terribly for no reason and do not think my review should be discredited. If she treated me like this it's likely she could treat someone else this way as well. read more

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Came here to get my eyebrows waxed. Made an appt online was super convenient. Cute little studio super clean. Was offered a water upon arrival. Shelley went above and beyond made sure I was comfortable and was very professional. Made my waxing appt every three weeks and also booked for a facial. Can't wait!!! read more

Bombshell’s Beauty Bar - Window sign - Waxing Near Me

What can I say? She is amazing at her craft I love the vibe she has in the studio. The fur oil BABY All I Can say is obsessed !! Book with her ASAP!!!!! read more

Shelley, thank you for always being professional and flexible with my appointments. You save me so much time, I don't have to shave for an entire month. My skin is always so smooth and silky. Can't wait for my upcoming appointment. #fullbodywaxislife read more

I started going to shelley since she opened her place! I love how clean and sanitary the environment is. Her facials and Brazilians are the best!I love how she always makes sure her clients are okay! I wouldn't go anywhere else! read more