The doctor it's excellent but so far the office staff is beyond awful. We tried to have our records sent from our previous doctor after seeing this new doctor and were told we had to go to the old doctors office. Nope the old doctors office said it should've been transferred at the new doctor's office, which is what we tried to do, but nobody would listen. If you call in on the telephone, you have to go through an AI assistant, which is beyond frustrating and took over 18 minutes. We will continue here because we finally think we have a decent doctor but not impressed with the office. read more

So incredibly sad. Since being merged into the Bon Secours (and Mercy) Hospital System, Holly Tree Family Practice has become a shell of what it once was. Love Dr. Taylor and staff, but getting an appointment is all but impossible - no matter what you need to be seen for. This office has been reduced to annual wellness and appointments scheduled months in advance. Bon Secours (and Prisma) do this purposely. It is all about $$. Urgent Care and ER can charge more than a wellness visit with a General Practioner. read more

I LOVE holly tree family practice. I have seen Dr. Taylor since I was a child, and now I take both of my sons there. I love Dr Taylor and his nurse, and the staff at the front desk are always super friendly and kind. They always ask how my youngest son is doing even if we are not there for his appointment. The ONLY thing I do not like is that bon secours is now in charge of scheduling and communication. It has lost that personal touch. Still gets five stars from me though! read more

Went to this doctor for many years , but lucky me haven't needed to in a few years because I've been healthy, but called them today to get a physical and they told me they aren't taking new patients right now. I'm not a new patient, I saw a regular doctor at this location over the span of many years but was turned away today. Very disappointed. read more

I have been a patient of Holly Tree for almost 20 years. Dr. Mark White might be the smartest and intuitive physicianI have ever met. That said... The chances of me now seeing Dr. White are slim to none. This practice has overbooked patient care to the point where, you might get better advice in the waiting room. Don't waste your time with this practice... MD360 and/or CVS clinic, is a faster and less expensive way to go. Holly tree Family Practice is a definition of the death of the family doctor. The biggest change that I have noticed is right at the front desk. I don't believe I have seen them smile in the last 3 years....or care less about your particular issue. Holly tree has recently introduced this new software from Hell called MyCharts. I have had cellulitis in my leg for almost a year. After begging and pleading with someone on the phone at Holly Tree , I finally got an appointment with a nurse practitioner. When I arrived for my appointment the receptionisr (prison guard), informed me that my appointment has been cancelled via MyCharts. Good Luck . read more

Dr white has been our family's physician for over 20 years. He always listens and has taken good care of us.

Great staff. Never waited more than 10 minutes. Lab team is awesome. Dr. Taylor shows a care that is difficult to find nowadays. My wife and I both use this practice. Would strongly recommend read more

Very unprofessional and ignorant staff, moved my family to a competent Doctor else where. Front office personnel were appalling.

I have been with Holly Tree Family Practice since 1992 and I would never think about leaving. It is like being part of a family, they care about your health and will take the time needed with you; love Dr. G. read more

Unfortunate that it is so difficult to get appointments, and then once you have one you still spend at least a hour in the waiting room. I dealt with the situation for a few years hoping it would get better, but I will be moving to a new physician. Their policies are constantly changing and who you see is very inconsistent, as their doctors are always leaving and someone new is coming in. They claim it is the priority of the patient to remember all of the changes each time and accept none of responsibility themselves for miscommunication. They refuse to help and be understanding during their transistions. Overall a pretty poor expierence here. The only good thing I've expierenced was the check in and front desk person is polite. read more