Why still no half stars, Yelp!? F this place and the crappy Bonanza/Peter Pan bus monopoly on Cape Cod. My non-refundable, NON changeable ticket that costs more than a train going 4x as far, apparently, depends on every other bus on the traffic-riddled Cape. Your train connection be damned! Some other driver is a half hour late - so we wait for them. This is insane and I was told by fellow detainees that this is a common occurrence. Find ANY other way to get around the Cape. Uber, Lyft, Rideshare, family or friends. Avoid this bus route and the all-mighty empire of the ONE company that owns: Greyhound, Peter Pan, Bonanza and any other bus line you can name. Where's the anti-trust!?? Not to mention, the driver was a total dick about it... read more

Bonanza Bus Lines - Sitting here for over 20 minutes because we have to wait for another bus that's late. My problem? It is now! - Buzzards Bay, Massachusetts

So my mother and I got an air bnb to Bourne and already got our tickets scheduled so we added a ticket from Bourne to Hyannis. Our bus was supposed to get to Bourne at 12:15 and my bus was supposed to leave at 1:00. We didn't get there until 12:50 and for some reason the bus from Bourne to Hyannis was at a station 15 minutes away. So anticipating this problem I called the customer service line and they said I should be able to exchange it. I get there and the guy says we have to pay 15 dollars total for the ticket + but completely new tickets even though I already payed for 2 tickets to hyannisburg. Also no refunds. Sooo it took me having a mini melt down to get them down to an extra 39 on top of the 24 I already payed. Also the guy in the Bourne station was incredibly rude from start to finish. Peter Pan needs more flexible exchange/refund policies and shouldn't charge extra if the ticket you pay for is in the same town as what you claim is a "different line". Give. Me. A. Break. read more