It's just a pity I can't give a nil star rating, even that would be to much. The Botany Mascot Community Cat Carers is a Charitable NFP group that cares for, feeds and advocates for the cat colonies and stray cats in our area. This evening we spent time trapping a sick juvenile female from a colony who was in need of immediate care. The usual vet's we use had closed but we were told by BJVH that they could see her. One of our members spent time driving her to the BJVH to deliver her to their care. On arriving at the vet's the vet nurse attempted to transfer her from the trap she was in to a cage. At the same time the vet on call wandered into the room where this was happening leaving the door to the room wide open. The terrified cat fled out of the trap, the room and the veterinary hospital. Even though she was in their care when this happened the staff refused to take responsibility for their actions. The staff first attempted to blame the member who'd dropped off the cat, stating , she told us she wanted the trap so we had to transfer the cat to another cage. Our member did not ask them to do this. Later in conversation with our member the Vet who'd left the door open indicated that "it will all work out" as the cat would magically cat return to the BJVH, or that they would trap her and recover her. When another member rang the BJVH to seek clarification as to what had happened, she was at first stonewalled, then when she asked to speak to the vet in charge, the vet refused to speak to her. If these people are indicative of the level of professionalism and morality of the BJVH then I personally would be fearful to take an animal there. The day after the vet STILL can't call us to explain what happened read more
