Very old machines in the property,hard to get your money refunded ,they raise the prices,what else can I add ‍‍‍

I have sent numerous messages to them about getting a refund due to the fact my complex is changing service providers and have not received ANY response. they can not be trusted. read more

Washers suck.... Multiple tenants have the same issue where different machines don't start after putting in the quarters. They only reimburse you when someone is home, and who knows the next time you see a service agent to get your money back. read more

Their machines are always clean and always wash the clothes well. I love how clean you guys keep the laundry rooms. And I feel the price is very reasonable on the machines. read more

They could start by giving refunds owed...Dryers break every week and don't count on getting your quarters back ......They might come fix them...Might not....So far been waiting 4 days for them to come and fix and give refund....Terrible company ITS been a month don't know if they came to fix dryer but I still havnt received a refund...Call every week and I'm told somebody will get back to me but that never happens...Worse company with even worse service read more

Just like what other reviews have mentioned, I haven't received even one refund for the malfunctioning coin collectors. All my money swallowed by Bondy's machines without providing any service has become the company's proceeds. read more

Often times I stick $2.00 in the machine and ...........nothing happens. Then, you call in, get the answering service and they don't dispatch anyone until the next day!! Meanwhile, your clothes are sitting in soap in the machine. AND.....you never, EVER get your $2.00 back! Terrible! read more

One of their machine's malfunctioned. I called to report the incident and left a callback number. Nothing. No call back. No assistance. No refund. Based on my experience, I can not count on or trust this company. read more

As a tenant living in a small, small building, I highly dislike this company. The equipment is absolutely garbage: It breaks down quite often. I've lost money by pushing the plunger too fast and I have yet to receive any money I was owed for when the washer has stopped working halfway through cycles. At times I think it's better to find a stream and clean my laundry by beating it with against a rock then depending on this companies equipment to properly work. read more

Today I go to my laundry and all of a sudden the washer does not want to start washing the load of laundry. I am thinking to myself, hmmm, what the hell. I have been in the same apartment complex for 7 years and never had a problem until today. So, I call customer service at 8:30 am and they woman over the phone said they will be over anytime between the time you called up until 5:30. I waited all day to find out that they were not not going to make it and I did not even get a courtesy call telling me that they were not going to make it. I had to call them at 5pm and file a complaint to them. The second lady I spoke to I believe her name was Leslie was much more accommodating, but this does not reflect her. read more

The washer in my building broke while i was using it and I called in the morning and a whole day has gone by and they haven't sent a person to fix it. Unbelievable. Apartment complexes should not buy from this company!!! read more

The customer service of this company leaves MUCH to be desired. I am NOT referring to the service technicians. It took initially 3 times for me to reach someone. When I did, I was told someone would call me when a service technician would be able to come out. Good, as I had an appointment the next day and did not want the technician to be left hanging. No one called to advise me that someone was coming out but I did receive a call saying that the repair man had come, waited for 15 mins. and had to leave. OF COURSE, I was not going to be home which was why I had asked for a call prior to service. I was able to reschedule the repair visit which went well but I learned that a plumber needed to be called due to drainage issues. A plumber was called, the pipe repaired but there was still water standing in the washing machine so I contacted Bondy to see if a repairman could come out and run the machine through a cycle to make certain the machine drained. The woman 's first words to me were, "You should have called for a repairman at the same time as the plumber." Hello.... that was not possible, plus it was pretty rude. She said a service man would be out either that afternoon or the next morning. I had appointments that day and left. The next morning I contacted Bondy again to confirm that someone would be coming out. The first words out of the same woman's mouth were, "Did you check the machine?" "You are trying to get the technician in trouble. He came out with a master key and repaired the machine." Why would I assume the technician had a master key since the on a previous visit he had to leave because no one was home and apparently did not have a key She continued to accuse me of trying to get the technician in trouble!!!! All she had to do was say the technician was there, able to unlock the laundry door and fix the problem, But instead, she continued to accuse me. Their customer service SUCKS! read more

I've been trying to get a refund for over a month and they told me today "they have more important things to do than to issue a refund".

I was referred by my property management company to Bondy and I am extremely happy with them. It was not a simple job but they fixed my Speed Queen washer within an hour's time. I recommend the technician that came over. Mario. Everyone at Bondy--from the office folks, the owner, and Mario was very easy to deal with, friendly, and professional. The cost for the work was reasonable and they are very responsive and prompt. What a relief it is to have my laundry room in working order. I'm glad that I now have a go to shop to fix my laundry room issues. I heartily recommend Bondy, especially if you have a Speed Queen washer. read more

(Serviced 11/13/15 F @ 1:30pm...and a few previous times): My family has had a long-standing bond with this company, and now I understood why! Bondy Service, Inc. has been part of my family's rental property business for nearly 30 years. Since I've recently taken the reins from my parents, I've called upon them a few times as they checked out a washing machine here or a dryer there. From my experience would the bond continue under my watch!?: The Company - A family owned and ran business founded in 1951, they have been providing apartment owners, managers, and tenants the finest apartment quality service available. They offered three standard laundry programs (lease, rental, purchase) that suited whatever your comfort level, fiscal concerns, or general needs were. In any case, Bondy provided free installation, parts, and service along with free comprehensive and liabiltiy insurance. Service ($50.00; this particular instance only) - On this particular day, I desperately needed to replace a set of lost machine keys AND open the coin trays which coincidently were apparently full so our tenants couldn't do laundry! After some earlier hiccups as I tried to get a hold of Todd, our Account Rep. (he was in jury duty) by phone, I finally connected with him and was able to schedule a repairman that same afternoon. Jesus, an affable kind repairman who remembered my dad, showed-up in his white service van http://www.yelp.com/user_local_photos?select=IMq--9OKkMTm-P9DPg6pcA&userid=8jVT2inwc8GIQ6sH2UG9Vw on-time and gave me the rundown of what he was going to do. Within thirty minutes he had cut out and replaced the coin trays, provided me with a new set of keys, did a quick service of each machine, and cleaned up after he was done! The man knew what he was doing! Prior service calls were for relatively minor things (i.e. replace a frayed cord and instruction signs, fix a leak) where same-day service occurred and I didn't have to be present. Everyone has been amazingly easy to work with, and a final shout-out to Gloria, one of their Customer Service Reps. whose patience with me was saint-like! Parking (n/a) - Since their business was all about coming to your location, you had to make sure there was a convenient spot for them to park their vehicle and allowed for easy access to the troubled laundry equipment. Atmosphere, décor, ambience - Although they had an actual office building, that was rather inconsequential since the real place of business was at any given property where the service was needed to be done. Attire - Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. Overall, Bondy Service, Inc. has shown me within a year's time that customer service was their number one priority which worked perfectly for me. Currently, two properties were being serviced by another laundry business which I hoped to rectify in the very near future. I found very good value based on the prices, service, and experience noted above (total bill was around $50.00; no tip required). And, all payments were by check only, so they didn't accept my credit card (or any) of choice...AMEX! 4.0 STARS read more

Bondy Service - Their service truck with an easily identifiable logo and phone numbers. - Van Nuys, California

What do you want from a laundry service? If the answer is reliable service, quick responses, and professionalism - these are your people. We've moved all our buildings over to Bondy over the years and they've never let us down. Todd rarely takes longer than a few hours to respond to an email and is an easy person to work with. Fully recommend this company! read more

Worst company. Every week I come to do laundry one washer does NOT WORK. I call and they come to *fix it* I've lost so much money, I have told them how much I've lost and still to this day not even been refunded. Then to walk into the laundry today and see they are planning on bringing the cost up?!?! Fix your garbage machines first !! read more

Dryer has not worked for over a year. I call, they say they fixed and it's still broken. They have units in apartments all around LA. I've dealt with them before with the exact same results. I've lost tons of hours and quarters just trying to wash clothes. Their service sucks. Machines are shitty, they don't repair and don't repay. Not the best customer service either, just a lady on the phone saying "we'll come fix it" or "its fixed" and it never happens. Thieves. read more

Terrible service. I called twice for someone to come check out our washer machine in my apartment complex and still no response.

While the operator of the service vehicle walked away to his client, he moved my trash and recycle bins from the street that prevented him from parking in front of my house and put it on the sidewalk. He did not even bother to put it back on the streets to have the contents picked up. I don't want my trash and recycle bins to be overflowing next week. He did not have the courtesy to be neighborly and put it back where it was. How can you trust a service that does not treat others with respect, let alone the customers who have left a low review of them. This low rate, no name brand wants to get customers or just do whatever they want, whenever they want. Yeah, no thanks! read more

Bondy is one of the few laundry companies that prioritize their customers and provide exemplary service. I rarely have issues with their machines onsite. If a problem does occur, the technician is usually there within 24 hours. read more

Bondy is terrible. We had an issue with the laundry and gave them a call and asked them when they will be able to fix the issue and they said there is a ticket on it. They had someone out here a few days ago. We go in and place some coins in the laundry and asked for a refund and they said it was a user error. Their equipment quality is terrible. I'm recommended to the owners of the apartment that we use another service. Bondy Service Inc SUCKS!!! Go somewhere else to lease your machines. read more

Bondy provides THE WORST service. They don't deserve any stars. We have five machines in our apartment complex. At any given time, at least one of them doesn't work. I've called numerous times to have them fix the washing machines. They say they fix them, but they're broken again by the next week. The worst part about this situation is, I've asked for my hard earned money back, and they never reimburse me for the money I've lost in their machines. I have called them numerous times, and they say someone is in the area and will bring me my reimbursement, but they never do. If I were in charge of hiring a company to provide washers and dryers in my apartment complex, I would NOT hire Bondy. read more

They claim that they raise prices due to "rising costs" in an apartment complex where the total water bill is split between residents so I don't knoe what costs could possibly be rising for them. Not to mention that they up the prices on machines that are in poor repair and often do not even work. It is cheaper to go to the laundromat...no thank you! read more