I've been a customer since the first location and followed them move to the 2nd location and now the 3rd, a new year, new location at coconut pointe Estero. This area is larger with a smoking lounge. With a beer and wine lounge located in the corner just left of the entrance. Huge selection of cigars along with accessories for pipe smokers as well. My regular cigars went up by $3 compared to last year. It's worth the better location easier parking and definitely easier to get in and out onto the main roads unlike the 2nd old location at bonita. I was told the landlord was jacking up the rate without any extra value. The new lounge has plenty of comfortable seating along with larger tv screens bottled beer and wine with a selection of soft drinks as well. I was able to use my cellular service since there are huge windows to the north and west side of the lounge. They have events just like the original. And will eventually have roller events with cigar reps who do promotions. I popped back in to get a few pics of the new location. It's very well organized. This shopping center can be confusing for the first time it's easy to enter from the northernmost side and it's across from Best Buy. Enjoy puff puff 1/2026 Ambiance 5/5 Service 5/5 Location 5/5 easy close parking Value 4/5 slightly higher prices at a much better location. read more

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Bad service, you feel like don't ask and just buy... the selection is good but the people working in the shop

Just visited the new location and I was very impressed. the showroom is better laid out and less crowded. I stepped into the new cigar lounge and it will be a very nice place to sit and enjoy a cigar and a beer while watching the game. The staff is and has always been great, the best part of the business is the staff. They are all top notch. read more

Bonita Smoke Shop - Tobacco Shops Near Me - Estero, Florida

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I have been ordering cigars online from Bonita Smoke Shop for several years. With rare exception, my brand is in-stock. Deliveries are timely. read more

Impressive! The new shop is so beautifully decorated and organized. They even have storage lockers for humidors (my husband would love this and so will I since it keeps them out of the house ). The new lounge is gorgeous now that it's fully open and the staff are friendly and knowledgeable! A must to visit for the guys in our family and I will be back again! Mark and Larry were A+ as well as the rest of the staff! read more

Lots of good cigars but very unfriendly return policy. Bought the wrong wrapper and kept cigars in my humidor the whole time but they said cigars were like tomatoes.........no returns. read more

What a difference this place is if you remember the last location they were at, the other end of the strip mall. Back then, it was dark and dingy and the staff were elderly, not very friendly, you were on your own kind of place. Now ever since they moved, they now have younger guys who work there and know their stuff. They are friendly and do not pressure you at all. They know their stuff and I love to talk shop with them. They carry my favorite cigars LFD, that few places carry. Its fun to walk around and see all the brands and all sorts of gifts you can buy for yourself or others in the smoking world. Hours are better now as well, they always also have empty cigar boxes out front to sell. Lotto tickets, rolling papers, water pipes, all sorts of interesting items, you can easily spend some serious money and time there. The cigars are reasonably priced as well. Although online is usually cheaper, I don't trust how fresh they are and anyway, like to support our locals. read more

This a a great shop! I visit family 3-4 times a year and I always make time to stop in and check things out. Very knowledgeable staff who are engaging and very willing to make suggestions. I'm a daily smoker and am loyal to a few brands, however I love checking out the sticks that the staff recommend! read more

was on the west coast of Florida and stopped in to check it out. I spent 20 minutes but could have spent 4 hours...imagine A grocery store-sized place...with all cigars. They have everything. Then highest end, hard to get, budget cigars etc. No judgments here, they get it...a good cigar is one that you like. My new best buddy John from the UK hooked me up with 4 CAO Amazons, and 2 Fuente Casa Cuba, very hard to find sticks... But not there. The Amazons were just re-released and they let me buy all I wanted. If I lived closer to this sop I'd be in serious trouble. But they do mail order, and they have anything you could want. In this case size does matter! read more

Best biggest spot in southwest Florida for variety and knowledge! Everyone is knowledgeable and kind!

This is my go-to place for cigars. Great selection and reasonable prices. They made recommendations that turned out to be spot on. Friendly service too. read more

After years of being a dedicated customer, now they refuse to carry my brand. For the 3rd time, two days after their delivery, they are out. Raised prices too. Found Merlin's and am now paying $42 per carton vs $50 read more

If you've been here and have not left 5 stars there is something wrong. I'd have to have heard a puppy dying while walking in to not love it here but even then 4 and a half. Imagine you won the lotto and told your wife, "Look honey! I'm making my man-cave! It'll be the most manliest cave!" But then your neighbor won the lotto the next week and just like that your man-cave is a kid's sandbox because you only won the state lotto and this jerk just won the Powerball. My first visit was to pick up a cigar cutter because I needed to kill time waiting for my fiance to finish up work by smoking on the sidewalk like a condescending hobo. So I walk in and ask for one and the gentleman working there took me to a $400 cutter made from actual wooly mammoth ivory. I WANT IT. I left with my $3 cutter with dreams but also noticed they roll their own cigars for just a buck. I wanna say 8 different flavors? Could be wrong but good luck getting their rum flavor because I buy those by the handful now. Delicious. Staff is awesome. Product is awesome. I even celebrate special occasions with one of the pricier cigars, sometimes up to $7 if it's in my budget! Seriously, if you fancy a nice cigar to wind down a day these guys have you covered. I think they have more than one of those wooly mammoth cutters too so grab one while you're there. read more

Great service from the time I stepped in the door until I left with a great 5 pack. Website and shipping available. When traveling make this one of your stops. Huge selections and competitive prices. Can't go wrong. read more

Excellent service from Michael. Great recommendation, much appreciated. I asked for advice and he eagerly helped me find something to my liking that was well below what I expected to pay. Thanks Michael! read more

I have been purchasing boxes of the same cigar over the last couple years. Probably approximately 7-8 boxes. Never a problem until this week 11/18/3019. I Purchased a box of St Louis Rey regular SLR's. Over the last few days I have smoked 4 of the 25 cigars in the box. In each event the cigars began to loose the wrapper immediately. It flaked off totally before the cigar was 3/4 of the way smoked. I took the remainder of the box back to the Bonita Smoke Shop for replacement. I was directed to the gentleman who runs the shop. He told me that they did not guarantee the condition of the cigars! I told him that was unacceptable and it was not right and poor customer service to not replace or refund me for the poor quality of the box I purchased. He said he was sorry but they would not do either. I told him I would not buy from him in the future and left. Terrible terrible policy he has! Watch out for this place. If you buy an old out of date product and are dissatisfied you will not be taken care of by this guy! His attitude is screw you if you have a problem with what he sells you! read more

I love going in this place!!!! HUGE selection and the staff are knowledgeable and very friendly. I am disabled and have a hard time walking, they are great at letting me sit down while they go get the cigars they know I like. They usually insist I sit down unless I tell them I'm ok to walk around. Just some super nice folks that really do care about their customers!!!!!!!!!!!!!!!!!!!! Thank You Bonita Smoke Shop !!!!! read more

This is a review from a relative, asked to post: I sent back a bundle because I did not like the flavor profile. Somehow USPS lost it but they credited me anyway. 1wk.later USPS delivered it back to my house. I sent it back USPS. Customer service on this could not be better. Great prices, nice people to deal with. read more

This is the most amazing cigar experience I have ever had. Great and extremely knowledgeable staff; the cigar delicacies were endless. I could spend all day in this store humidor. I just cannot wait to come back for a return visit. Love love love this place. Larry and Chris are awesome. Knowledgeable, friendly, and helpful! read more

This review relates only to my experience with their online service. I have not yet been to their B&M location. Those who know me know I am one finicky bastard when it comes any type of order anywhere for anything. I want it simple and straight-forward. I also want a fine quality product that shows workmanship. Over the course of the past two years, I have talked on and off with one of the owners via Twitter about a variety of topics, especially different types of cigars. He clearly comprehends what needs to go into a quality cigar. More importantly, he takes pride in the effort he puts into making cigars. Those who know cigars are well aware of the various manufacturers and those which are more boutique in nature. The cigars made by the staff of Bonita Smoke Shop are consistently made of high-quality leaf and binding. I have tried a few of their cigars and personally enjoy their 18th Anniversary Cigar. This is a limited run of cigars that provides a full flavor for only $6 a stick. Very well worth it read more

Amazing. Service outstanding. Sortiment wide as my ex . Nothing else to say but Yelp asking for more damn greedy app

I know nothing about cigars. I just know I wanted to spend $15-20 for a variety of cigars as a gift. We were greeted immediately upon entering the Smoke Shop. I told the gentleman what my situation was and he proceeded to fix me up with an assortment of 4 different cigars in the $4-6 range. With each one he told us a little about the cigar, where it's from, etc. He put them in a nice decorative zip lock bag. Said he would be happy to get this assortment as a gift. Knowledgeable, friendly, quick. I was in and out in 5 minutes with my $17 purchase. It's a big beautiful shop and I highly recommend it for your cigar needs. read more

This review will be focused on an online purchase I made from Bonita Smoke Shop. I have never been to the actual store, so I cannot speak to that aspect. I placed an order for a humidor from this website one evening, and I got a call the next day saying that the humidor I ordered was not in stock. That's fine, I understand that happens sometimes. They were polite on the phone and asked if there were any other humidors I was interested in, so I placed an order for my second choice. They told me that they would have to order it from the manufacturer, and they would ship it to me as soon as it came in. Two weeks passed with no notification, so I called the store and a lady told me that my humidor had just arrived "last night," and that it would be shipped to me that afternoon. She also told me that if I didn't hear from her, that meant everything was okay. I was skeptical, but I said okay. Another week passed with no tracking number and no humidor. I called back yet again, and spoke with someone else. He asked which humidor I ordered, and said that they haven't received a shipment of those in quite some time. I quoted the lady that I talked to the week before, and he said that's strange, because no humidors had come in and my name wasn't even in their system. I told him to cancel my order. That afternoon, I placed an order with cheaphumidors.com and had a new humidor six days later. read more

This place has a great selection and I've been buying cigars by the box here for about 10 years. Everyone is kind and knowledgeable... selection is great. My complaint is that over the last year or so the prices have gone through the roof. Was told by staff that they have price increases each year from suppliers and that last year there had been two increases. Three weeks ago I spent nearly $400 on a box of Gloria Cabanas, bundle of cigars for the golf course and the some Swisher Sweets for the wife. Not like I'm unwilling willing to burn some cash for a smoke for myself and friends, but think I'm about done with this shop. Today I purchased a couple of bundles for the golf course and was going to get some more Swishers but they had them priced at twice the cost of the local Publix and Walgreens. That alone makes me question all the other pricing. I'll be looking around on line and elsewhere before going back. read more

I purchased a Diamond Crown humidor from Bonita Smoke Shop in August. The package arrived quickly and in good condition (it's quadruple- packed by the manufacturer) but after I seasoned it (a 14 day process), I noticed one hinge sat outside of a poorly cut mortise, preventing the lid from sealing properly. I sent a detailed description of the issue in a email, along with clear photographs. No response. Thanks to Diamond Crown's excellent customer service, I was able to exchange my humidor at Iwan Ries in Chicago. read more

These guys are just plain awesome. Every employee I have worked with has been super professional, extremely friendly and beyond knowledgeable about their products. The inventory is insane and the guys are always willing to help direct you to a cigar based on your preferences and their prices legit cannot be beat! Highly recommend and overall just a great experience every time we go in. read more

Enjoyable shopping experiences with a huge inventory of everything related to the industry. Knowledgeable professionals seeking to help the customer. Great atmosphere, wide open lanes to peruse and generally a great setup. It's a must stop shop if you have been ordering cigars online, this place makes the difference and at extremely competitive prices as well. Check it out, you will not be let down. read more

First time buyer now customer for life! GREAT Service - GREAT Products - GREAT Pricing. I've looked everywhere for this GORGEOUS Diamond Cut Lead Crystal Cigar Ashtray that sells in our local cigar shop for almost $300. The only other place I found it was Bonita Smoke Shop for close to half the price. It arrived well packaged (along with a cigar sample pack I purchased) and exactly as scheduled. We could not be happier and going online to see about purchasing a humidor and other accessories. Thanks Bonita Smoke Shop! read more

Bonita Smoke Shop - The Buckingham Hand Cut Diamond Cigar Ashtray - Tobacco Shops Near Me - Estero, Florida

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I recently purchased a Diamond Crown Drake humidor from them. Excellent price. When I salt tested the hygrometer that came with it it was off 8 pts. I called, man on phone very pleasant and helpful. They immediately shipped me a new one and then gave me shipping label to return bad one. Great service. Very fast shipping. Their 18 th anniversary stick is only fair. I would not buy again. read more

All I can say is WOW about the service I just received. I never write reviews but I actually joined yelp just to post this one. I searched the Internet for a good price on a Diamond Crown Alexander 90 humidor and Bonita's price was the best. Unfortunately this model seems to be backordered almost everywhere. Bonita was out of stock also but Alma (I believe that is her name) went out of her way and contacted the manufacturer, who had none in stock either, and convinced them that I really needed one for a birthday present. They offered me a great deal on the 160 and it arrived the next day! My thanks to both Bonita Smoke Shop and Diamond Crown for making me and my boyfriend very, very happy. read more

Huge fan here, how many cigar shops can you walk into and the entire store is a humidor, I dare say not many. Incredible selection of literally everything. Good staff, great layout it's like a cigar museum. Treat yourself well. read more

This was an email sent to Bonita Cigar Shop. I recommend never buying any cigars from this store as they obviously don't give a damn about customers To whom it may concern I placed an order on 05/15/13 for Cojimar Robusto Chocolate Mint(2 boxes) as your website said it was available. I was expecting my cigars by the weekend. I called your customer service on 05/16/2012 to inquire when you would be receiving the Cojimar Robusto Vanillas in stock, and at that time I was informed that there are no more Chocolate Mint cigars, and it is a discontinued item. When it exactly was I going to be informed after placing my order on 05/15/13 that my item was not in stock and discontinued? I had to call your store to find this information out, extremely bad service! At the time I called your customer service I was informed that a different Cojimar had arrived, that would replace the discontinued item and they would call me back once they checked the invoice and pricing, No one bothered to call me back. Since obtaining new customers must not be important to Bonita cigars, I took my business to Thompson cigars, and will not be ordering from Bonita's in the future Thank You My order was placed via their website, and I even sent this email to them 3 times, and each time it was returned undeliverable because their email was FULL! read more

Hands down the best shop to order online from, fast fast and very generous with the little extras, Thank again Bonita smoke shop I truly appreciate you! read more

Here's my experience with Bonita Smoke Shop... First online order: never received confirmation or tracking number, and they never answered three emails I sent. Their excuse? The internet was down. My emails were spread out over four days. Called to confirm order over the phone, then it was shipped. It was free shipping (over $150 order) so I wasn't concerned about shipping price. Second online order: This was about a month later. Hesitantly placed order online. Received confirmation email but no tracking number. Called to find out where order was a week later. Received apology and cigars arrived several days later...apparently they were shipped late because the internet (Comcast) was down, according to them. Third (and last) order: Shipping charges for two day air on their website say '$14.95 and up'. I called to get the actual price and they quoted me $30 to $35. Well? which one is it? They couldn't tell me. Why? Internet was down...again, but that I should just place the order and they'll bill me. I called back and placed an order with 'Becky' (owner) for two boxes of cigars with standard shipping. One box was out of stock that would be back in stock in two days. I said that was fine, just send both boxes when the stock arrives. That was on a Monday. Called the following Saturday morning to hear that the order wasn't shipped. Why? They couldn't find my order and, you guessed it, the internet was down...for a week. They said they would call me back within 15 minutes with the status of my order. I used that time to call Comcast, which told me that no outages were reported in that area...for months. I called back (since they didn't) to get the shuck and jive from one of the gals who tried to tell me that only one box was in stock, then both boxes were in stock, then the order went out, then it didn't go out... Becky, the owner, who must have been listening to the conversation, then picked up the phone, was rude, and told me to call Comcast if I didn't believe her story. I said I did exactly that and told her what Comcast told me. She then told me that Comcast was lying. She started to talk over me (she may hard of hearing, or just real rude) but I did manage to say 'let's just cancel the order'. The last thing I heard was 'he wants to cancel the order' and she hung up on me. If all of this sounds appealing to you, give 'em a call! Flag this review read more

All over the web page it says "Free shipping" but when it comes down to it, this is NOT TRUE. They will call you AFTER you placed your order and explain that the shipping you chose is an additional XX dollars.... If it were not for the quality of cigar they sell (not that they have anything to do with this...) i would have given one star. read more

Great selection of cigars! Are you still we stop and shop find some pretty unique sticks. However last time I was in here I wasn't treated very nice. I probably will come here again if I'm looking for an aged cigar. If you're looking for a lot of quality smokes you will truly be pleased. read more

BEWARE. DO NOT ORDER. TERRIBLE CUSTOMER SERVICE. What a disappointment!! I ordered an expensive humidor as a gift and it was a nightmare. The first one they sent was defective and the second was damaged. After demanding back their products without a solution to send me a replacement, they informed me that they no longer had a humidor "for me". Not to mention that i had to call THEM several times to get a status, to get updates, and even to get my refund. If you are going to sell defective and damaged products don't take it out on the customer and leave them hanging!! I would not recommend doing business with them. OVERALL TERRIBLE EXPERIENCE!!! read more

This is my husbands favorite smoke shop. But I have not had the same experience as him. I went in to look at a humidor to buy him for Christmas. I was in the store about 10 minutes and was completely ignored. I even had an employee walk by me on 4 separate occasions, while I was standing at the counter, and was not even acknowledged. No "I'll be with you in a moment" or "let me get someone to help you", nothing. I left ,and sadly, no one seemed to notice that either. Guess he doesn't get a humidor for Christmas. read more