Chase banks have sheets been on there game and this one is no exception. The customer service here…read moreis phenomenal and the banking is always personal and professional.

Excellent customer service! The whole team of bankers is kind and welcoming! I can always rely on…read morethem for taking care of my deposits, withdrawals, transfers, and teaching me about their great online products.

I came here on a Saturday evening so I can't speak if the tellers, but the ATM seemed reasonably…read moreefficient. Most of the drive thrus were closed for some reason.

My brother-in-law turned us onto this bank and they have been amazing. Whatever you need they're…read morealways up to the challenge. Best bank I've ever had. They are friendly and they make you feel welcome. Once you've been in there a few times, they know you by name. The big banks compete!

Excellent bank for everting that life throws at you. Whether it's a loan application, a simple…read moresavings account or planning for the future these guys are here to help. I've banked at some large banks but I really refer them to other main stream banks. I wanted to have some options for saving money for the future and they answered all my questions and much more. The service was top notch and they were so polite and professional. The bank was very clean and proper looking, exactly what I'd want in a bank. Truly great!!

For me, this has become my go to branch for simple banking. I appreciate the location and…read moreconvenience. The tellers are friendly and helpful. I'm not sure if you can open or close accounts. But for making deposits and cashing checks, it's perfect.

This bank is terrible…read more The only person who is decent is Tiffany. I came to this bank several times to handle an estate, some investment accounts, and some trust accounts. I had several issues over and over with them. Things that should have taken one visit, took 2-3 to accomplish. Their knowledge on their own accounts is minimal. They ended moving one of the main members and bringing in another person, because of the incompetence. He had potential, but in the end, the paperwork was wrong again. I don't live locally... I live overseas part of the year. Because of their incompetence, they told me that I had to buy an additional plane ticket and come back to do more paperwork. Of course I was unable to drop everything and pay $1000 to run back over and fill out paperwork that was the banks error. So instead, they just closed the trust accounts and sent a check. I love how everyone just apologizes, but none of them are laying my plane ticket to return to open new accounts. I would never deal with Chase again. Due to incompetence, I closed every Chase account I had... including a credit card I had since 2007. Please someone tell me a bank in the area with good, reliable, customer service?!?

As far as their ATM goes, I can say they have a pretty convenient set up. Even if you're not a…read moreChase customer, it runs smoothly.

We have been a customer of BFCU HODGE for over 45 years. They have ALWAYS been very professional,…read morecourteous. I would HIGHLY RECOMMEND them to ANYONE!!!!! They have always helped me with "my crazy questions" and never judged me. I usually do my business online....but sometimes I have to go inside. They are always so nice and helpful!!!!!!

Easy and friendly experience, great customer service. They were able to take care of all banking…read moreconcerns. Thank you

This is the bank of choice for closing. they are very nice, polite and professional. their interior…read moreis decorated extremely well. the atmosphere is very quiet and calming. everyone smiles and talks very softly, using their inside voices. the agents are very thorough and very experienced.

When I opened the account, I said I didn't want any charges approved that would put me in the…read morenegative.Instead of declining a payment,they let it go through.Now I'm in the negative with extra charges. I don't recommend this bank.

This is a great place to do your banking. If you come in and open a checking or savings account…read moreyou're treated very well and professionally. Great place to trust with your money.

I am deeply disappointed by my recent experience with BOM Bank regarding the closure of my safe…read moredeposit box. When I closed both my account and safe deposit box, I returned the only key I was ever issued. At the time, everything appeared fully resolved with both the tellers and the manager. The following day, I received a message asking me to return to pick up my refund check for the box. However, upon returning after a very long workday and a graduation event, I was unexpectedly told that I owed $100 for a "second key" that I never received. This was upsetting, confusing, and handled in a way that felt dismissive and accusatory rather than professional or customer-focused because: * I was a loyal customer for years. * I returned the only key I was given. * The closure initially appeared resolved positively. * Then the later interaction left me feeling disrespected, wrongly accused and dismissed. I understand that banks have policies, but customers should not be held financially responsible for items they were never given, especially after an account closure was seemingly finalized without issue. Unfortunately, this experience left me with a very negative impression during what should have been a simple closing process.

Finally a Bank that knows my name. Im dealt with as an individual and know how to get personal…read morehelp if I have an issue or need additional supervision. So much better than the Press One deal! Thank you BOM! and thank you Fern Branch for being so willing to help the community!