If you own this business, I have a few ideas that could improve business:…read more(1) Answer the phone. (I was trying to call to give you business) (2) Fix the Google web link. (It's broken) (3) Phone message is generic. Make it yours and professional. (4) If your no longer in business, let us know. ** A review for your Waukesha business from Oregon and Michigan?? Really.

I have yet to get some response for my cracked screen. A minor crack that the 1st motoz3 screen…read moredidn't adapt....couldn't get the screen to react. so i wait 2 days, and have left 4 texts, a few FB comments and want to know wth is going on. ALEX UNLESS YOU ARE DEAD ANSWER THIS I WANT MY PHONE REPAIRED OR A REFUND OF MY MONEY FOR THE REPAIR YOU PROMISED BUT DIDN'T COMPELTE.

First off, understand your devices and repair requirements. This is a review on iPhone I haven't…read morehad anything else repaired there. After I had my iPhone 12 screen replaced, the device and software detected that this was not OEM specs. Lesson learned after $250 later. After a few weeks, I also discovered my phone heated up very quickly whether in my pocket, in my car on the holder or at Amfam field. Sometimes requiring 20 minutes or more to cool off. This never happened before. As a review of uBreakiFix, I was able to go on line and get a quote and reserve a time to get my phone fixed. 2.5 hours later it was completed. In that respect, they were fast and responsive. Easy to navigate website. Would I go back? Probably not...now I would take it back to an authorized repair facility (Best Buy or the Apple Store). I wasn't saving that much, it was just closer and speed. After thought it wasn't worth it.

Six months ago I brought my old ipad mini in for eval. The tech was very knowledgeable and had my…read moreipad mini done the next day! Apple does not repair or offer support on older ipads so i was lucky to find this place!

This place has the best service ever. So friendly and willing to help. Prices are good, and quality…read moreof items us great. They also have a great selection of phones, the phones are also very discounted. Come here, you will not be disappointed!

I've been with US Cellular since 2008 I won't go anywhere else. Good Customer Service Care both in…read moreperson and on the phone.

I Had some cognitive issues and was not tech savvy at all,as I am a brain Trauma survivor,it…read morerequired a high degree of patience to assist me and get me to a point I could understand how to proceed on the smart phone successfully Vince and the others working at the Sunset drive location have always been Kind ,Considerate ,Knowledgeable,and Professional,And Friendly . I never leave there without having had a 5 star experience !These guys are the best in the business as far as I am concerned. Patrick J.

Fantastic customer service! We stopped in 30 minutes before closing on a Thursday and Veronica was…read morefriendly and answered all of our questions. She 100% has us sold on making the switch and would have stayed to transition us if we wanted to do it that night. We decided to come back Saturday morning instead and she remembered all the things we were looking for. Super helpful and knowledgeable and was able to meet all of our needs.

I had the EXACT same experience as Bonnnie Z. Literally the WORST customer service experience I've…read moreEVER had in any type of store I've EVER been to. I'd been a long time Sprint Customer. First of all, it took about 8 HOURS to get my phones switched over from Sprint to T-Mobile. I was told there was a special where you could swap in used phones...as long as they weren't broken and get free phones. THEN I was told you could get these nicer phones, the S21 for a "BOGO." I'd honestly never heard the term before. Buy one, get one free. Couldn't pay for the phone in the store at the time(which is what I wanted to do)...needed to pay. But my Bill will NOT be over $145 dollars. They absolutely GUARANTEE this. Shanna was the women I dealt with. First bill comes and they overcharge me. It's roughly $330 or so. I go into the store, talk to Shanna as she literally said SHE'D take care of it, if they overcharged me, she'd talk to the regional manager herself. So I went in, she said she sent the phones in too late. Ok, fine. So they send me a 100 dollar "gift card," which is a joke, they could have credited the account, but they charge you for each money you use it...whatever, just another way to play games and take your money. Anyway, 2 months later I go in there, talk to her and my bill is now 211 and change. Now I was told EACH time...and I went there with another family member, the bill would not be more than 145. I was on the magenta 55+ plan, 4 lines. But it'd take a few months for the credits to apply. I waited a few more months like an idiot. I call T-mobile, they're looking into it. Few more calls, looking into it, they'll get back to me. Finally, went in, talked to Garrett the Manager, explained the issue. Said Shanna no longer works at the T-mobile store, she works at a different one. He goes in the back to call her and says she doesn't "remember any BOGO," so they ask me the details. FINALLY turns out because I was a member of Sprint and T-Mobile bought Spring, I wasn't eligible for the "BOGO." So it's about 9 months after the fact now(Garrett is still "looking into it," after 2 months and hasn't gotten back to me, so...ya know, not holding my breath on that one). I went in there to ask about any details they had. I WANTED to just get cricket Wireless, buy my phones outright and not get locked into ANOTHER bad contract...and they got me again. They got me by repeatedly promising me an EXACT price...and I LITERALLY recorded the 2nd conversation where she said the price would be 145 WITH the price of the phone. So apparently she was wrong about that as the price of ONE phone is ~40 dollars a month, but she got the fact that I could get one FREE wrong as I'm getting charged an extra ~80 dollars a month. And as I said in another review, Shanna was helpful, it's just a joke of a process. She had to call in about 6-7 different times to get the phones transferred over. She was trying, it was just a joke with Sprint and T-Mobile. But that I could understand...she was trying, she was helpful. We were up against a time limit as my Sister was going back to Texas the next day and runs a small business and needs her phone obviously. And as I said, the last time I went there, I spoke with Garrett who called Shanna at the new store she was at and said she said she'd never remembered me. Didn't give any details like, "the two guys who were in here for 8 hours and about 10 hours over a 2 day period who bought 4 new phones and were pressed for time because we needed to get this done before my sister left for Texas." Oh...and the Cherry on top, when the person I was working with took the "new" charger I needed out of the box to show it to me, she never put it BACK in the new box. So when I got home, my Sister was short on a charger. She didn't find out until she was in Texas. So I guess basically the moral of the story is...you can't do anything about it. They can tell you whatever price they would like in the store, you can get all the assurances you want...they can still charge you whatever you'd like and you're completely out of luck and you just have to take it. Took nearly 9 MONTHS to find out I was NEVER eligible for the "BOGO," which again, I realize is a common phrase, but not one I use, so it's just annoying to me that suddenly Shanna doesn't remember the interaction and because now after being told I WAS eligible for it...I'm actually not....despite Shanna guaranteeing me that she'd call her boss and guaranteeing I'd get the discount on my phone if the credits didn't "transfer within a couple months." Now I'm just rambling, but I'm just so annoyed with this place.

The staff is always freindly and helpful, especially Melanie. She quickly helped me set up a…read morehotspot and transfer my pictures to my laptop! She proactively corrected my settings to automatically back my pictures up going forward. Best customer service in the area!