A total joke for customer service. They don't care about it…read moreTook my phone back after purchasing in Jan 2019 Had issue with volume. Person said phone is not repairable and had a new phone ordered and mailed to me In meantime called Apple and took phone to them and they fixed it in 5 minutes Told me to take the phone I just received for replacement back to Verizon store When took new replacement phone back to Verizon store Person in store said they would not accept phone and to take it to UPS and send it back This place has the least helpful people Customer Service is NOT available here I have had this company for Cell service since 1989 And they keep getting worse Lot of room for me to switch to a different carrier They give me no reason to stay with them. Time to shop for a new service carrier.

Excellent service for years until recently- now service is unbelievably unreliable and customer…read moreservice doesn't/can't help.

I dropped my laptop off for repair on May5th 2011. The…read morecomputer would power up but the screen would not light up. I called to check status of repair on May 12th.. I was told that my computer was broke. (i realized this when I dropped it off for repair) I called again on May20th and was told that they havent even opened the computer to see the problem. I advised them that I thought it was a video card, I also advised I would rather just replace the video card. I was told that it would be "cracked open over the weekend" I went to the business today and asked about my computer, I was advised that it needed a motherboard, I told them that I would not be buying a new motherboard when I felt confident that it needed a video card. I then asked to just get the computer back and I would take it elsewhere. I was then advised that it was "taken apart" and that I could come back in a few hours. Unhappy with that i went out to my car and asked my husband to go speak with them. He advised them that after having the computer for 2 weeks and not being able to look at it and test the video card that we would like the computer back open or not and that we would not be paying for them to hold it for 2 weeks. They handed it right over.. and all intact. I am 100% positive that they did not even look at the computer and just wanted to sell me a motherboard for more money. COMPLAINT FILED WITH BBB I would like to see HONEST repairs.

Trying to be fair but I am always getting notice that our area is "being serviced" and the internet…read moreis diwn. Okay then service my bill with adjustments. Still Breezeline is better than most, particularly Spectrum. But we are moving and it is a real headache canceling service. You can't call. You can chat. You wait, and wait and wait and then answer many questions multiple times. Then just when you are almost finished, you get dusconnected. Since you provided your number can they call back? No. You must start the process over again. Is there something wrong with an 800 number with a callback option during normal business hours? Xfinity had the same business model and I just ended up successfully using my Visible hot spot. Sure I like using my smart devices at will. And I barely remember how to use a light switch with my smart plugs but 90 minutes to cancel service is ridiculous. I also got the feeling that the agent was on multiple chats at once. Please dont refer to me as a valued customer. If I was valued, it would be easier to interact with you. And i wanted service canceled at the end of the month and told them so. I bet they cancel today and it is too much hassle to stop them.

Breezeline services are very poor. They keep sending technicians on top of technicians without any…read moreoutcome. If you try to contact them via customer support, they leave the chat in the middle of the conversation without resolving your issues. I have to be on with them literally every week trying to figure out why my internet connection is so poor. Its a different answer every single time - your modem needs to be replaced, your area has a outage, our wires were cut, you need an extender, you DONT need an extender, your plan needs to be changed, etc etc . This clearly shows their inexperience. I am surprised they are still in business and have customers. I would rate -5 stars if I could. Your technician told me on May 26th that she would ship me a new modem because I had internet connectivity issues. On June 6th, I again reached out to the customer support for internet connectivity and they said that no modem was shipped and they dont see any such request on my account. I mean, seriously, are we a joke to you guys ?

I would like to start off by first saying that I'm not sure why this store has only 1 review with 2…read morestars. I spent an hour in this store today working with Justin and at times his co-worker, Haylie. These two went above and beyond to help my wife and out in getting new iPhones. We could not of asked for a better team to work with on setting up new phones. Anyone in the market for T-Mobile phones, consider this location over others. They truly give it their all and help you in every way they can! Best store ever! Come get a t-mobile plan or upgrade your existing plan today!!!

My experience with this store is not a good one. The first time in, could not get waited on. I…read morefinally left. Returned a few weeks later and the same thing happened. I went to Walmart to purchase a phone . When I took it to T-Mobile to be activated, I was told to return it to WM because I could get a better price from them (T-Mobile). I did as they said. When I returned, again I had a long wait time. I was feeling ill and fell to the floor 4 times. I was given a chair to sit in while I waited. Finally got the phone and service. I returned with a friend to sign up and again had a long wait while the male employee was messing with the store thermostat and was treated as if we were a bother to him. My friend left without T-Mobile service. I think they need retrained or need to hire some more people.