I stopped in to get a new battery for my car, and of course, it was cheaper here. It was nice…read moreseeing Michael again and saying hi, but this time I was helped by Cody. Cody was a super nice guy-he took the time to explain everything about my new battery and even suggested where I could go to have it installed and reset. I really appreciated that extra help. I appreciate both of these guys. I hope their supervisors recognize them and give them the positive feedback they deserve, they're the kind of employees that keep customers coming back.

I came back due to my car key battery was issues I like to…read moreshare one of employee his name is Micheal He was outstanding customer service and very details oriented Thank you Micheal you made my day happy

Always the best quality parts. And generally in stock. Great service. Everything you need to keep…read moreyour car running well.

Adrian took care of me here. I ran into a problem where my car battery was low. I couldn't turn off…read moremy engine or it may not restart. I saw a Napa employee walking in and asked if they can get someone out to help me. A few moments later Adrian was out taking my license plate # to determine the battery type. I was in and out figuratively in no time because I didn't step inside the store. I am very grateful for their customer service and I always come to Napa for my auto parts needs.

I have an old 1995 Corolla Wagon that is just about to turn over to reach 300,000 miles on…read moreodometer. My rack and pinion went out. Because this part is rare, it was ordered (1 day delivery) from O'Reilly for $237 plus $119 core charge. O'Reilly had the cheapest price. Well guess what ! I paid my mechanic $200 to install it, and the O'Reilly part was already leaking before mechanic took my car off the rack. My mechanic would not take it off, unless I brought him another one, so I had to buy another one without getting refund for the first one. After another week went by, the second one was defective too. I had to pay another $200 in labor. You think I am gonna buy same part from O'Reilly a third time? Manager named Wyatt said he never heard of two defective parts in a row, in 10 years. So Carquest has a new one, which Carquest says Toyota Dealer buys this one cos it is what OEM used. I have to pay $160 MORE for this new one, than the one I bought from O'Reilly, but no core charge on top of that, that is why it is so expensive. And it has to be special ordered and shipped. I had to pay for it in advance and wait 6 days for UPS shipping. And I had to pay for car rental. When the part arrived, Carquest employee showed me the part in the box, cos of the 2 defective ones O'Reilly sold me. I paid $200 a third time to have this one installed, and after about 4 days, it is still working and not leaking that I can see. I brought back the 2 defective ones to O'Reilly and they refunded my money including the core charge. I am submitting receipts for being out $500 in labor. because of the two defective rack and pinions in a row. Plus I am asking the manager to submit request for manuf. to pay me the difference between the O'Reilly one and the Carquest one that cost me $160 MORE. I was told it takes MONTHS for manufacturer to process a labor claim. Napa told me that O'Reilly and Autozone's remanufactured parts, they only replace what was wrong with it, the bad seal, not everything in the core. Napa says their remanuf. replaces everything in the core, whether it is bad or not. I don't know what to believe, but I did not buy from Napa because they wanted to charge me $18 for shipping, which Carquest did not. I have purchased parts from Carquest in Phoenix, before, and I never had a problem, and sometimes, their prices are the best. I will never buy remanuf parts from Autozone and O'Reilly again (I won't detail my Autozone bad experiences with remanuf electrical parts such as starters and alternators). But I will continue to buy from Carquest and Napa. My car was disabled for 3 weeks, and Carquest made it driveable, finally.

Service until I got into the store was great. I ordered a battery online for in store pick-up…read more Idea was go there pick up the battery they install it for free and take the core right there. What actually happened was the manager decided to give me som BS story about how if the battery takes longer than 30 minutes to install they won't do it. So I ask them to look it up because I checked before I left and it stated they would install it. He asked for year make and model of car, I give it to him. Since it's COVID, I can see the screen as he pulls it up. It states may take up to 30 min and it's highlighted in green. He says yeah we can't do that, sorry. I brought up the fact that it doesn't say it takes more than 30 minutes and I was dismissed. Long story short I had to drive home to get my tools, install it and got back to the store in 30 minutes to get my core charge back. Manager is a clown...

I trust the service shop a lot. I've been through over 10…read moremechanics in San Diego and I appreciate the advice of TK. He is very knowledgeable and friendly.

I am extremely disappointed with my experience at Mossy Nissan, especially because I was given…read morecompletely different expectations by management before I came into the dealership. I originally spoke with Shawn, one of the managers, regarding an issue with my Nissan Altima key fob. I specifically asked him whether he was able to contact the company and see if there was any grace period, coverage, or assistance for replacing it. Shawn responded directly to me in writing, "Yes we will help you out." During that same conversation, Shawn began discussing the possibility of me trading in my Altima for a new Rogue. I told him upfront that I still owed approximately $19,844 on my vehicle and asked whether the trade would fully cover my payoff. I was then sent several financing options and was specifically told, "And your car will be paid off." I was quoted options including 0 down, GAP insurance, taxes and licensing, and was told the deal was for a 2026 Nissan Rogue SV priced at $32,645. I was also told this was an "incredible deal" and that they were making sure I received a great deal as a loyal customer. Once I actually came into the dealership and the trade numbers were presented, however, the deal was not what I had understood from our conversation and it did not make financial sense for me. I therefore decided not to move forward with trading in my vehicle. That is when the experience completely changed. Juan Bolanos was rude and appeared visibly irritated that I was no longer moving forward with the trade. I should be able to review the numbers on a $30,000+ vehicle and decide that I am not comfortable with the deal without being treated poorly because I said no. Since I was not moving forward with the trade, I asked about the key fob assistance that Shawn had already promised me before I ever came in. Shawn was apparently off for the weekend, so I spoke with another manager whose name I unfortunately did not get. I believe it was raj or ray. He told me he had been with the dealership for over 30 years. I explained that Shawn, his co-manager, had specifically told me in writing that they would help me with the key fob. Instead of trying to honor what another manager had told a customer, he told me that he did not know what Shawn said or why Shawn said it. He said he could give me a discount on the key fob, but that I was not getting it for free. I explained again that I had the text messages showing exactly what Shawn told me. His response was essentially that unless Shawn wanted to personally buy the key fob for me as a gift, I was not getting it. I found that response extremely dismissive and unprofessional. What bothers me the most is the difference in how I was treated before and after I declined the trade. While they believed I was purchasing a new vehicle, everyone was extremely friendly, accommodating, and eager to help. Once I decided the numbers did not work for me, the attitude changed and suddenly the assistance that I had already been promised regarding my existing Nissan was no longer being honored. I did not ask Shawn to make a promise he could not keep. Their own manager voluntarily told me, in writing, that they would help me. A customer should not have to purchase another vehicle in order to receive respectful customer service or for management to stand behind what another manager has told them. I am attaching screenshots of my conversation with Shawn so there is no confusion regarding what I was told. The screenshots show him telling me directly that they would help me with the key fob, as well as the representations made to me regarding my vehicle being paid off and the financing options for the Rogue. I came in as a returning Nissan customer and left feeling pressured, dismissed, and extremely disappointed.

I just had my GtR back. They did an amazing job. It was an out of state purchase and had a lot of…read moreparts that needed replacing. Emissions, engine management, tires and down to the car getting a good detail. Ozzie is the man. He will help pull it all together. James was always helpful in steering me in the right direction with this car. So whether you need a new set of tires or a full rebuild don't hesitate to call ACG

Ozzy and the team at ACG are top-notch! Got me in quick when I needed tires and a balance done in a…read morepinch. Fast, professional, and effective service -- they had me taken care of right away. Highly recommend! Will Return for future work and performance upgrades. Side note : Drive a M240i BMW 2021

Thank you so much to Chris for helping replace my license plate holder. He is very knowledgeable…read more Chris knew which hardware I needed. He also recommended a plate holder that would look good on the car. Chris went above and beyond.

Walked in and waited 15 minutes with only one employee who was too busy on his phone to help…read more Shelves were half empty and the part I needed was "in the back" but nobody could find it. Called ahead to check stock, they said yes, drove 20 minutes, and it wasn't there. Waste of time.

A mechanic told me to try north side. It's been about a week I keep calling during business hours…read moreand I get no response. They're about 45 mins from me and I want to call to see if they have a part I need. No one answers my call. Their phone system is setup terribly, after about an hour of being on the phone it just cuts out. I do not know what kind of business they are really running but they lack accountability on the phones. After reading more reviews I will be staying away from this business. No thank you

I found American Muffler on Google. I met with Bret the owner and he was very personable. We…read morediscussed what my wants and needs were for my 2020 Tahoe and he did not try to upsell me at all. His work is top notch and I am absolutely satisfied with the work. I will recommend him to anyone I know that needs exhaust / muffler work.

American Muffler was recommended to me by TLC next door to install a cat shield. Brett from…read moreAmerican Muffler was very easy to work with. I asked him to help me install one for my GX460. He contacted me about when he would get parts and also we scheduled an appointment to get the install done. He was super up front with me about pricing and also gave me a courtesy call to remind me about the install date a couple days in advance. The install was quick, effective, and done perfectly. Brett also told me this was his first Lexus Gx460 install but he's done a lot for other cars like the 4Runner and Priuses. Install went well and image shows it be to be a perfect fit and snug. Thanks Brett and hope to do business with you again!

Our battery died in the parking lot and Omar came thru to help jump us! Thanks so much!!!read more

Great customer service and experience! Shoutout to Omar for providing 5 star customer service!…read moreHelped find the right coolant and did it all with a smile on his face! Appreciate the good customer service

Really great experience at Pure Autosport. I came in for a battery replacement for my wife's Audi…read moreQ7, and before they even started the work, they suggested I check the warranty on the old battery. That turned out to be a great call, because after the replacement I was able to get reimbursed by AAA for the previous battery under warranty. They were also very clear about the cost, the timing, and the whole process from the start, which made everything easy. The waiting room was comfortable and had Wi-Fi, so it was actually a pleasant place to wait. You don't always get that combination of honesty, helpfulness, and good customer service at auto shops, so this place really stood out. Definitely recommend.

Really could not handle complicated module communication problems in my Audi anymore than the VCDS…read morethat I have. Still charged me a diagnostic fee and didn't accomplish a thing. Pretty much just doing basic repairs .