They installed a unit for me and did a great job. The install crew put drop cloths down to protect…read moremy floors while they worked and cleaned up when they were done. I am happy with the new unit. I recommend them to all my neighbors.

We called Lowes for a lead on air units. They sent us Aire Solutions for a quote. During the quote…read moreprocess, Brian, went over the information, looked at our old unit, and made recommendations. He did say that we would need insulation in the attic along with the new unit or it would overwork the unit, which we did completely agree with. He gave us a quote later that evening and was clear when he said that the quote was a full quote, regardless of what comes up. This by the way is nearly a $10k job, not something simple. He even said by going through their company lender and not Lowes we could save $1200. We were thrilled with the savings and set the appointment for the following Monday. Friday at 10:32am (I have a recording app for my phone to record all calls, but keep in mind Missouri is a one party consent state and yours might not be so look into that otherwise you must tell people they are being recorded), Brian called and said the team would really like to start at 6 to 6:30am due to the extra work of adding insulation. *key point of conversation, EXTRA work of adding insulation*. Monday comes and there is a full crew at my house working, however, by a little after noon (I have security cameras so I know where people were) there were about two people left on site. At 2pm, those two people were leaving and there was no insulation which was what the early appointment was for. I asked the guy, Sam, who apologized greatly and said that was not his crews responsibility but he would call the owner. Sam did seem to know what he was doing and what his assignment was and stayed until it was done. Fifteen minutes later, I had denied loan paperwork three times for an incomplete job and my husband was looking over the units. He found tons of damage on the outside unit that was installed that no one mentioned at all. By complete accident, both phones rang. My husbands was one person, mine was the owner. The owner is saying to me that the insulation was not complete because the blower was not available that day, remember as I said earlier that was the entire point of the crew saying they were starting early. I was not saying a word about the recorded conversation from Friday clearly stating that was the only reason the crew would be early because I did not want anyone knowing this conversation was recording also. At the exact same time, the other guy is telling my husband that the heat outside was why the insulation didn't get done. Two separate lies obviously because they are two completely different stories. Now comes rescheduling. Wednesday comes and when they finally arrive with the insulation and the new unit to replace the damaged one, the guy tells me there is old insulation in the attic on the ground and removal is not in the quote. Now remember back, Brian said the quote is the same NO MATTER WHAT COMES UP and has clearly seen the attic insulation there because he made the quote! Instead of arguing, I just tell him to work around it and leave it there. By this point, I desperately want these people out of my house and life. I have used Kelso Sales and Service in the past and this is what I get for not waiting on them! Their schedule was so full that they couldn't even get us a time to get to it. Now that this has happened, I understand why Kelso Sales and Service could not get to it and this place could. It is because Kelso Sales treats their customers with honesty and respect. I highly recommend calling Kelso Sales and Service and being patient. I will never make the mistake again of not doing that. I am not sure that it is all the owners fault, I think he needs to seriously rethink his salesman at minimum.

Did the siding on our house. Was very professional and cleaned up everything. Would highly…read morerecommend this company.

We needed screens replaced in an outdoor building and they were prompt to come out and give us an…read moreestimate. We gave them half down and waited and waited. After 3 phone calls and several months later 2 guys showed up and worked a couple of hours and said they had to go get different splining and a scaffold. Needless to say they never showed back up. Several more weeks went by and a supervisor called to see if they had finished the job. He proceeded to finish it for them but he used the wrong spline on the door and it came out the next day. I am sadly disappointed in their handling of our installation.

So happy we gave our business to Ky & Mia. Not only is this a family business, it's woman owned…read moreAND a veteran owned enterprise. If you're tired of having workmen complain about everything under the sun from their pay, to their other customers, to the weather and heat.... You will find the "joy" (no other word will do) Kastle Flooring brings to the job a welcome change. Kyron did our installation, and was a pleasure to be around from estimate to end. From Day 1, the enthusiasm these folks had for our project was endearing. They were laser focused on our job and getting us what we wanted. When I asked to change the finish on our hardwood floors at the last minute to a less toxic, more environmentally friendly option, my request was met with empathy not the moans and groans I had expected!! The work was begun within a reasonable time frame. Estimate of the time needed to complete was within +- 2 days. Kastle was best of 4 bids. Terms were standard. Owner was often "on-site"to supervise. Installer was conscientious and an artist. We gave him poor material to work with, and yet he was able to give us back a silk purse. He communicated with us every day. Honestly, we couldn't be happier with our new floor. Thanks Kastle Custom Flooring! We'll be calling you in the future for additional work!!

Bill Bonney was excellent service I highly recommend him. He was very communicative . Kept me up to…read moredate on everything

Excellent service repairing kitchen sink faucet, drain pipes under sink, & a bathtub drain. Very…read morecourteous, reasonable, clean. Would highly recommend. Linda Prescott

Mondragon Landscaping mulched a rather steep hillside for us. They did an excellent job at a…read morecompetitive price. I highly recommend them and we couldn't be happier with their service.

Got a quote, made a payment, fence took 3 months for them to show up to install. Had disagreement…read morewith installers, he wanted to change the placement of posts and use topsoil sand instead of dirt. Topsoil sand is used for gardening. He said he talked to other landscapers and that we were a problem and hard to please. We never had any other landscaper, so h lie. He wanted to change what the contract dictate. Told him to take the fence and leave because that's what he wanted to do. He's suppose to refund down payment. Told us he had a checkbook with him and he'd refund down payment now. We said write the check, he in turn said he didn't have the checkbook today so the office will send the check. He picked up the fence and left. Not a good company to deal with, very disappointi