They have an excellent rep by the name of Andy. I have had one of their stimulator on for 3 yrs and any time I have a question or a problem he has called me back right away which is really great considering how busy he is and you can't hardly find any company that will give you good customer service specially being able to speak to a person is almost impossible. I do receive some relief from the unit and I think it's my fault I don't have more because I don't use it all the time like I should if I had to do it over I might try the one you don't have to charge, since that seems my problem, I forget to charge. I hope this helps anyone thinking of getting one specially how pain meds are getting harder to get every day. read more

I work here. It's great. We improve patient care and all things Boston Scientific. This company saves lives.

I was severely injured by one of their spinal stimulators and both the company and the pain management doctors Roshan Khoshsar and Adrian Sulindro who placed it left me in severe pain that started immediately. I was bedridden for 2 years fighting to get it removed while being shocked and burned by the stimulator. I missed a surgery that I'd been preparing for because they did that and my surgeon dropped me until I had it removed and that it shouldn't have been done in the first place. I asked doctor Khoshsar outright "will this affect my upcoming surgery?" To which he answered "no, it can only help you." My life has been devastated because of their actions and a malfunctioning stimulator that never should have been used in my situation said 7 specialist and doctors. I hope this helps people who are debating whether or not to try this peice of crap. God bless the honest and righteous people and F all of the lying swindlers out there. read more

My spinal cord stimulator was implanted in April 2013, 8 yrs ago. I've moved three times so I've changed reps each time. No issues with the reps or the device. I had slowly added to the intensity over the years and I got to the point where I needed to charge it daily. I got a call out of the blue from a rep in Florida (I live in California) asking how my device was doing for me. I gave it a 10 but mentioned the frequent charging, the next day my new rep called to set up an appointment to evaluate the situation. Since mine was implanted a few improvements were made and he updated my implant, added programs and I walked out with a completely different mode of operation. Now I charge every 36 days. So nice! I think I told everyone that would listen about the improvement. During my second move I had reached out because I suddenly had new debilitating pain paths that weren't covered by the programs I had currently. When I told him the location and intensity of the pain he knew which disc had now ruptured. Great another! He added several programs to cover the current path and potential paths associated with the rupture location. Before the device I was functioning but unable to surf, ride a bike or snow ski. Now I'm on a fraction of the meds and do all those and more. I truly can't imagine the last 8 years without it. I was in ridiculous pain and taking ridiculous meds. Always in fear of a doctor arbitrarily changing my meds for the worse. ¡No mas! read more

Boston Scientific customer service is the worst service I have ever received. I had the implant installed back in 2016 in Hawaii the two representative we're both stupid as hell and yes no longer working for the company I reported both for under the table help for their shady work. I reported both of the to this office twice asking to talk to their supervisor both times and never received a call. When calling customer service it takes about 45 minutes to talk to someone they promise you will get a call back from a supervisor... ya NOT no one ever called. Moved to Colorado and again another loser of a representative couldn't help she never called to let my doctor nothing else she could do. Other than surgery. Again called customer service twice asked to talk to her supervisor yes on the phone for hours waiting to talk to someone. Again they promised a supervisor will call me back. Again nothing. This company is not in business for the customers only for the god almighty dollar . Oh did I say the Boston Scientific implant was barely changed it only lasted a few hours. Then it took over 8 hours to charge the battery unit up then another 4 hours to charge the unit installed in my butt. Called to make appointments to have the reps to make adjustments, missing their appointment times and a few times had to call several times to find out if they were even coming. I could go on with many many more problems with this company but it would just be boring to here how bad they are. To here from anyone that works for this company is truly insulting because they are ether paid to place their input or told to. It should only be from customers to receive a honest review. Just review other company's that do similar implants and you will see that there are much better companies then this one. So after numerous calls to customer service asking for help but never received it. I made the best decision that was best for me and my health. I had this crappie spinal stimulator removed and a better company (Nevro) spinal stimulator installed. This company has company representative that look out for their customers giving outstanding Servive, and yes the unit installed was fully charged explained everything well before going into surgery so that you are well informed now that is outstanding customer service!!!! I hope this helps anyone thinking of having a spinal cord Stimulator installed!! read more

I had a spinal cord stimulator put in to reduce my pain. Boston Scientific makes a spinal cord machine called the Precision Spectra Freelink Technology. My representative for the device was Tyler Robertson and he is sensational. Tyler was with me for the procedure and afterward and bent over not just backward but in every direction to make sure this unit took away as much pain as possible and to be there with me throughout the entire trial. The unit comes with a Freelink Remote and unlike some of the other spinal cord stimulator like Nevro, it has multiple controls and can make it so you can feel the device or not. The ten programs they have takes some time to learn but the settings offer so many ways to target and address the pain. As I have three muscle diseases and Osteochondritis Dissecans. My pain level being off the charts led to a complication and Tyler was able to address it immediately. He called at 6:00AM and then came into the hospital on Memorial Weekend to reset the settings to get my pain lower. He also made it so some of the programs addressed the pain issues I was having. The process felt like someone making a custom suit for you and being the tailor. He made the stimulator to address to the responses I was having and created different intensities for other areas that helped me. My pain went down 90 percent if not more. Tyler called and saw me three times and checked in on me twice a day over the holiday and without out him I might have left the device, which would have been a mistake because just how well it worked. read more