Everything went well! Amazing salon and service. Quiet relaxed atmosphere, kind talented staff…read more 10/10!

Haven't been to have my nails done in a long while and thought it might be peaceful here, which it…read morewas. I got the name off a FB group, probably a referral from a Five Points neighbor. Very sweet person. Quiet atmosphere. Easy parking. Great location, next to NoFo's. Not as noticeable from a distance but was a less professional grade manicure and hand massage than I would have liked. Sort of timid. Even with the Emory board. Fingernails were not cleaned out and had to ask. Only went back and did just one. Polish was not applied smoothly or evenly in the two coats. There were streaks and bubbles. Didn't take it to the edges of skin, while leaving nail polish remnants on some fingertips. Finally just let her finish and departed, thinking I'd probably have to take this all off at home. It's not bothering me as much now, cosmetically, but I'm disappointed that my cuticles aren't even groomed well, which is what I'd mainly gone to a nail tech for. I think the neighbors come here mainly for facials and full body massage, so perhaps try that instead.

The only reason I did not give 5 stars is because the customer service was lacking. I have been to…read moreseveral different spas, and this place is at the bottom of my list for customer service. While waiting for my appointment, a massage therapist walked out into the lobby, with her mask down, eating a snack and playing on her phone. I know people are at work and need breaks; I just did not think this was professional in the front lobby of the spa. My appointment was at 5:15pm. No one said anything to me about my massage therapist running behind. When I asked if she was late or what was going on, the receptionist's response was "Well, I have only been here half a day, so I don't know." ...... (????) When she returned, she did not apologize or provide an update; she simply sat back down at the front desk. My therapist came out shortly after to greet me and walk me back. There was no apology from her for running late and she did not introduce herself at all. She simply asked if there was any area she needed to focus on and left the room for me to undress. However, all of this being said, the massage was great and definitely worth it. I did ask my therapist what her name was when leaving, and the receptionist was very sweet and helpful while checking out. I just wish there would have been better service from the front end, so I would have been less annoyed going into my massage.

Booked a deep tissue massage, but got one of the weakest massages ever. I asked her to press harder…read moreand she didn't respond and didn't press any harder. It got to the point where I thought I'd accidentally booked a Swedish massage. Masseuse did not do a good job communicating. Masseuse also didn't focus on the areas I asked to focus on. Not sure what the point of filling out the form before the massage if they're not going to read it. No water provided after. Probably have had a hundred massages and was always offered water or tea. Very poor value.

Disappointing Experience - Untrustworthy and Unprofessional…read more I am highly disappointed with Dream City Spa. Their customer service is incredibly poor, and they are completely unreliable when it comes to their operating hours. They advertise that they are open until 4:00 PM, but you are lucky if anyone is actually there by 3:00 PM. The staff is completely unprofessional. I have even seen employees hanging out outside with their friends during business hours, only to slowly saunter back inside when a customer walks in. This raised major red flags for me regarding hygiene and cleanliness, especially for a spa environment. To make matters worse, they sneak in additional hidden fees that are not clearly disclosed upfront. Between the terrible hours, poor hygiene habits, and lack of transparency, it feels like they do not respect their customers' time or money. I will not be returning and cannot recommend this place.

I received 2 services on different days. The first one I had a male therapist, and you can tell he…read morewas rather new to massaging. I booked 90 min massage and added on scalp massage & cold stone face massage paying additional for what they have describes as an "add on". The "add ons were deducted from my time from the 90 min massage I had already paid for. I asked the front desk about it and she said no any added services do deduct from your massage time. Why? This is NOT how it is described and as an add on why would I pay extra to take away from my massage time that is paid for? The second one I booked another 90 min massage with a female therapist. I booked at a special rate online for $119 for 90 mins and I had a gift card for $56, leaving a balance of $63. The studio charged me $87!!! I left cash tips both times. I called and spoke to Ionia at the front desk and she informed me the price was $145 NOT $119 as described through the online booking special. I asked her to have to owner give me a call since I have been a therapist for 19 years and this is DEFINATELY FALSE ADVERTISING!!! I gave it a 1 star because the lobby is very welcoming and clean but nothing else (on 2 tries in the last 2 weeks) was acceptable. Highly recommend trying other massage places and I WILL NOT RETURN!!

This was the most amazing surprise Emily was so caring to…read moremy needs and injuries The environment is relaxing The waiting rest areas have teas and beverages in the quiet rooms. The services massages, sauna, mani & pedi are add-ons They have products that you can have and it was a calm experience I truly enjoyed it. I can't wait to try the other amenities they offer.

I received excellent service at the spa. Every staff member I encountered was incredibly friendly…read moreand helpful, which really added to the relaxing experience. The atmosphere was cozy, with teas, water, and reading materials available. They've truly created a space designed for maximum relaxation and comfort. Everything about my time there was perfect, and I'm already looking forward to coming back.

I have been a few times and brought my mother with me. She loved it too! They have a back room set…read moreup like a spa and you sit in a reclined seat, with a heated neck pad/eye cover and just get to relax. I don't know of many places where you can walk-in for a quick foot massage besides setting up an appointment with a masseuse. I have walked in every time without an appointment and wasn't rushed. I run into pedicure places trying to squeeze in more customers and my paint chips, isn't completely on my entire nail, etc. I also don't do gel and my polish actually lasts. This is not a place for acrylics or complex manicures, I even talked to a staff member that said they don't do much work with that service because of the noise, dust, etc. I get a simple manicure and it still looks good. They do have gel options! This is definitely a place for pedis and foot massages!

Just tried this place out and the pedicure was amazing, my feet were still tingling when I left!…read moreThey were friendly and welcoming, offered a choice of beverages, nice relaxing music in a nice clean atmosphere. I should have stopped there, but I needed a manicure too and like to get it all done at once. I would not recommend the manicures... I think they should just stick to being a foot spa. Got a French manicure and that consisted of a thin crooked white line... and they charged an extra $10 for that! No hand/wrist rests etc... just didn't seem set up well for manicures. This was not on the "menu" but I didn't argue, just learned my lesson.

I've been a loyal customer at this nail salon for over 10 years, but today's experience was so…read moredisappointing that I won't be returning. I came in for a pedicure and was placed with Khanh, who is not my regular nail tech. As soon as I put my feet in the water, I asked about my go-to polish color--Mellow Yellow by Perfect Match--which I've gotten many times before. Without even checking, Khanh immediately told me they didn't have it. I mentioned that I get it often, and the eye roll and stare she gave me were completely uncalled for and honestly disrespectful. She then stormed off with clear attitude to go look for the polish, and at that point, I decided to end the appointment. I put my shoes back on and left before the service even started. I called the owner from my car to explain what happened, and while I did get an apology, I was also told to "just book with your regular nail tech next time." That response, after being a consistent client for over a decade, was extremely disappointing. They just lost a loyal customer, I will never return.

Whenever you come here, ask for Alice, she is amazing. She did the best job ever walked out with a…read morepair of new legs and feet.

Hands down the best couples massage we have ever received (thank you Tina and Amy!). We each left…read morerelaxed and ready to schedule our next massage. We've been to numerous places for massage over the years. Zen is one of the few where the masseuses used the perfect pressure and worked the exact areas we wanted (even without us specifying). Tina and Amy are strong and provide deep pressure massages (and use oil and hot stones) so I recommend them if that is your preference. Their adorable dog greeted us during and after our massage. Plus we received tea and bottled water after the massage. The massages are easy and quick to schedule online, in-person, or by phone. Pay after the massage. The facility is easy to locate, has ample parking out front, and is clean. Can't wait to return!

Best massage I've ever had! Very welcoming at the front desk and Amy gave an amazing healing…read moremassage. 10/10 highly recommend!

My husband gave me $$ for Mother's Day for a head massage. I booked The Signature Treatment with…read moreWillow Head Spa. The ambiance was relaxing and soothing, and I was greeted by their very friendly staff! I had the pleasure of having Madison do my massage. She was very kind and soft spoken. She did a wonderful job! I floated out of there. I don't have anything to compare it to, but IMO it was a 10 out of 10! I highly recommend Willow Head Spa.

They were so thoughtful from walking in the door with the option of a heated or cooled eye massager…read moremask and blanket with hot tea to sending me out with a little sweet treat and lemon water. It was a perfect spot on a rainy day after a long school year. I used a coupon code because it is a little pricey but I'd always wanted to try it. I'm not sure about all the products that they used but it was inexpensive mask and exfoliation and wash process. I would have loved if they had finished drying it and had different music choices, but there were otherwise great options like a heated or cooled eye mask with scent or no scent, so they're really appealing to a wide variety of preferences. I wish there was a place in Durham!