I have always preferred Lowes over Home Depot and shop at this one routinely for my hardware needs…read more I have never had an issue with any employees and have found them to be extraordinarily helpful. The issue is when something needs to be returned. If you're ready for some abuse, and don't want to go to the DMV, this is a close second.... I recently returned a pressure treated plank that had a split in it, and shame on me for not seeing it. I waited for about 10 minutes for the associate to greet me, which is no problem. What I got was more of a growl than a greeting, however. "What do you want?" was the greeting. I can't really reproduce the tone very well in this review, but image someone barking at you and you will get the idea. I told her about an exchange with a new one and she said "Just leave it" at the other register. I handed her the receipt and said I would get the next one while she processed and was met with another bark "No! I am processing a refund". I apologized and said I thought it was just an exchange "We don't do that here" she growled back, never looking at me. The irony? When you get to the return desk there is a sign reading "We expect courtesy. We don't tolerate any verbal abuse of our employees..." The next time I go I will bring my own sign that reads "Customers expect courtesy. No verbal abuse will be tolerated...." and put it right next to theirs... Funny, my review is actually better than average on this Lowes....

I have never had such a awful experience at gilford Lowe's as I did today, I went to buy a hot…read morewater heater for the advertised price and they would not honor the price, I showed the manager the listed price on the dis and he said they were out of stock, I asked if I could buy 2 and pick them up when they came in, he said yes for almost 300$ a piece more and then he ripped the price tag off the display and ref to honor the price, what a scam, save yourself the hassle and get it from an American store

Beware. Rented a flooring nailer that jammed. Brought it back and they said I had the wrong…read morecompressor. I said ok then rent me the correct compressor and another nail gun. Brought new gun home with the other compressor and it jammed too. I've rented two nail guns from another rental company and never had an issue. They wouldn't take the nails back because they don't take back unfull boxes but they sold me an unfull box. Edging sander left burn marks in new floor. I've rented here for 20 years but I don't know what has happened here with quality. I won't be back. Wasted a lot of time on a project that should have been a quick one.

After Home Depot modified my home and I paid in full, the project was left unfinished for over four…read moremonths beyond the contract deadline, leaving the work in a non-workmanlike condition and the property vulnerable to damage. An internal Home Depot employee stated they had emailed multiple higher-level managers about the safety issue, and my project manager told me corrective action had begun. Despite repeated follow-ups with Home Depot staff and my project manager, nothing was done. Months later, corporate claimed I had "not reported" the issue, despite documentation from both their employees and myself. A different project manager later acknowledged that the replacement had never been ordered when promised. Corporate then blamed me for not "notifying" Home Depot sooner about an internal failure I had no ability to detect or control. Responsibility was repeatedly shifted onto the customer for Home Depot's failure to meet contractual obligations, basic home safety standards, and accountability. Update: To clarify, I spent well over 100 hours over several months attempting to resolve this issue through Home Depot's internal and corporate escalation channels. This included composing 40+ detailed emails to multiple managers and team members, each requiring significant time to carefully document the history, safety concerns, and unresolved work. I also spent many additional hours on the phone repeatedly recounting the situation to new representatives as the issue was passed between departments. As winter approached and my property remained left in a non-workmanlike and unsafe condition, corporate-level managers ultimately stopped responding to basic requests for safety and liability documentation, despite the project being fully paid. I have already completed Home Depot's required web form, left detailed emails, consulted via phone and internal escalation processes multiple times. The response below asking me to submit yet another web form reflects the same pattern of deflection and lack of accountability I experienced throughout the escalation process.

We went into the Tilton home depot out of desperation for a new washing machine because they…read moreactually listed one in stock available to take home that night. Unfortunately it was too small for our family. We decided to order one, conceding that we weren't getting one that night. We were given a delivery date for 6 days later. Much to our surprise, My wife and I came home on the delivery date to no washing machine in the driveway. It wasn't until then that we learned that someone was required to be home for the delivery. We were never told in the store at the time of purchase. We were never told in any form of messaging with any advanced notice. The first email explaining that delivery policy did not arrive until 36 minutes after the start of the delivery window which was also stated in the same email. Again not sent or received until the day of delivery. This was after we had both left for work for the day. If that had been explained in the store, knowing then that we were not going to be home for that delivery date, we would not have given Home Depot $1000 in business. Not because they had done anything wrong at that point but simply because it would not have fit into our schedule. We would have gone elsewhere and would have our washing machine running right now catching up on over a week's worth of laundry. we called customer service and got transfered from one incompetent person to another. We had requested a delivery the next day to resolve their oversight. They said it couldn't be done. Considering it was sitting in a truck in our driveway it obviously could not be too far away back sitting in a warehouse. No one seemed to be the right person to talk to about that. All they could do was "apologize " profusely without making any real effort to solve the problem. they said it was impossible and that the next available delivery date would be another 4 days out. I continued to ask for my case to be 'escalated'. Each new person i talked to clearly did not have any more sway or interest, quite honestly, in trying to solve a problem. How can you claim to have customer service if you aren't going to provide any? Feigning sympathy and apologizing over and over again is not customer service. Solving the mistakes made by your business, is. I even offered to drive to whatever warehouse it was sitting in to retrieve it since it was clear that it was too much trouble for Home Depot to make good on their end of the transaction and deliver it as it was explained it would be at the time of purchase . They couldn't allow that because it would go against their policies and procedures. Kind of like how i'm sure it goes against their policies and procedures to not inform their customers of their policies and procedures about delivery at the time of purchase. I work in the trades. I spend thousands of dollars a year in home depot on tools and materials. After this experience i will not be back. We ultimately canceled the order and purchased the same machine from Lowes for the same price, cheaper delivery charge and has next day delivery. It's unbelievable to me that a new purchase order can be filled with more urgency from one store than another store can resolve a problem caused by them. Lowes won my business. I have no reason to believe my experience is an outlier. Do better Home Depot.

I can't say much except they just don't seen to care...went to look at a Hustler lawn mower fully…read moreintending on purchasing and really felt like I was just bothering him. Ended up traveling to Profile Motorsports in Conway and had a great experience.

Very disappointed. I dropped my garden tractor off and was told they work on a first come first…read moreserve basis. He said I was third in line and should have it in a few days. Now the disappointment. Two weeks later I call to see how much longer it would be and a non-caring individual ask if they had called me. I said no and he said if they didn't call me it wasn't ready. He said it will be ready when it was ready. No info. No help. He said they will call me when it is ready implying don't call me, I'll call you. What kind of customer service is this?