This review is purely for an online order through website connected to this store. At the time of writing this review, I've had 9 customer service interactions that have not resulted in my issue being resolved. I have sent photo documentation, which I've also included below, to this company indicating that I ordered a PSG blue home stadium Messi jersey and was instead, incorrectly sent a PSG black third stadium Messi jersey. Despite how clearly I have documented this, and despite trying to address this by their customer service email process (customer.services@store.psg.fr) and by their customer service phone number, I have not yet been sent, nor has anyone offered to immediately send my correct item - the item I paid for. I have conveyed all of this by email to customer service reps, Pat, Charlie, Jesse, and Lane and by phone call to customer service rep Nella. I have asked 4 times to speak with a manager and have been told that managers are inaccessible if you call and ask to speak to one - that the only way to contact one is through the same main customer service email address I indicated above. Nella even indicated that she could lose her job by contacting a manager directly to assist a customer. I was also told that, even though the email customer service process seems to be resulting in confusion because multiple customer service reps are involved and end up asking for the same information repeatedly, there is no way for me to email the requested information directly to the customer service rep I'm speaking on the phone with. As a customer, who received an incorrect item, (and as someone living in the year of 2021 where technology has advanced us far past simple email and phone call - where we can actually have access to BOTH and at the same time!) the process seems purposefully designed to create a circular form of communication that does not have the PSG store company take accountability when an error is made. Their concern, as a company, should be rectifying their mistake, which they very clearly made. However, given their most recent response to me, it seems their bigger concern is getting the incorrect item back, as that's what they are requiring of me first before they send me the item I ordered and paid for. And, on top of that, nothing in the options they've given me takes accountability and compensates me for their company's messing up of my order. I would like the item I paid for shipped to me immediately because what has occurred at this point is I have paid for an item, their company has my money for that item, and they have not sent what I ordered. That's theft. I am also asking for the 5th time, to be contacted by a manager. Given this company's current approach with addressing this with me, I WOULD NOT RECOMMEND THAT ANYONE PURCHASE ANYTHING FROM THE ONLINE STORE. read more

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Too expensive, staff kicked me out for looking, don't recommend going, support Real Madrid instead.

ONLINE STORE Do not shop online PSG store!! Do not shop online!!! I ordered something paid express shipping and two months on I cannot get an answer or a refund. I understand that orders get lost... But there is no excuse that two months on from when my order was meant to be delivered NO reply to my emails to customer service and no follow up to my numerous phone calls. This type of service is inexcusable!! read more

I ordered a sweatshirt for Christmas and to return it, there is a $25 postal refund charge which is about 1/2 the price of the sweatshirt! In this day and age, I assumed free refunds so just beware read more

Not too big of a store, but had everything that they could offer. I didn't buy anything because they didn't have my suite, but prices are pretty affordable and reasonable. They only have one changing room which took a while but still fine for most clothes and souvenirs. read more

Awful customer service received instore. Unsympathetic, unhelpful and rude staff when young child was lost, when I went to check she hadn't wandered outside I asked if I could double check she was not still inside. Despite explaining this situation I was denied reentry and told to wait in queue to re-enter despite this being a 10 minute wait to get in, lack of empathy and concern was staggering and dangerous. Would never visit this shop again and would advise others against doing so. PSG store seem to have no direct way of complaining which is unsurprising as it sounds from here that they would be inundated with complaints! 1 is the lowest rating I was able to give. read more

Small 2 story retail store located right next to a metro stop. We went here to get a couple of football jerseys for relatives back in the USA. Expect to pay a bit more than you might at other locations in Paris so do some shopping around. read more

This is the *official* PSG store and is a necessary stop for all out-of-town PSG fans. You have everything from the 110 euro Ibra jerseys to super reasonably-priced 9 euro scarves from the 2013 Ligue 1 Championship run. Should be fun and fascinating even for the neutral or non-soccer fan. Saunter on in. read more

Terrible service. Online service is awful. NO replies for days however always they respond to review. They wont help you. Lost $400 and will not support them at all! BE AWARE! read more

Great location... No help to be found really just lots of employee chit chatting! Huge store, kids clothes upstairs, but really a very limited selection of players and clothing read more

This is the worst store I experienced with, I bought a t shirt and got no email nothing. The order was pending for almost 2 weeks and now I got a refund? But on the order tracking it is saying my order is shipped. I already send 2 emails but i am not getting any response . Worst fanshop I bought from read more