If you want to save your nerves and money while on vacation, I sincerely recommend to AVOID renting…read morefrom or via Autovia.
First of all, just like some other reviewers we were obligated to pay 150eur extra for what they called full insurance when picking up the car at Catania's Airport. I registered my husband as a main driver and myself as additional, providing my credit card details, but this wasn't enough. They demanded his credit card and since we didn't have one, they offered what they called a solution - pay extra for full insurance for myself (while I already paid for full insurance for my husband before). When we didn't agree, the representative simply ignored us and continued working. How nice is that?
Since we were tired, we paid the extra fee and took the car. After a few days, we saw a bump on the front tire and then the 'wonderful' experience with the customer service team began. There was no spare tire, so they took our car to the garage and kept it for 1, 5 days!! The customer service team demanded to call ourselves to the garage and find out the status, agree on picking up etc. Oh and lets not forget - people in the garage didn't speak any English. So 1,5 days not using the car for which we paid + stressing ourselves and wonderful people from our hotel who could help in communication in Italian.
Finally our car was fixed, so a customer service representative called and suggested to pick up ourselves. Distance was about 12km from our hotel. I asked to arrange the taxi and cover the fee. After agreeing with her manager, customer service representative called to say that Autovia will cover the taxi fee, but we have to ask our hotel to call the taxi and provide an invoice.
We did all that was requested and after about a week received an email saying the taxi fee will not be reimbursed! I sent couple more emails when back at home. They were ignored.
To sum up, we spent 200eur extra for a weeks rental, plus got enough stress to need another vacation. I sincerely hope that Autovia's personel will soon get rewarded for all the bad they do for their customers.