There was a mix-up (for two days) on the delivery and when I called to complain (I spent two afternoons at home waiting for them), a consolation was offered then taken off the table. The office attendant was apologetic and originally very helpful, but the general manager was, how can I say this delicately, a b####h. After trying to work something out, I finally stated that I wanted my frame returned without the mirror. I was told they would charge me a delivery free. I called back to talk to the owner, Jim Finch, who "doesn't take personal calls" and again tried to work something out. Their offer: Pay us the quoted price. I asked, specifically, "So the owner, Jim Finch, would rather lose my business than work something out?" The manager's response: "Yes." I'm waiting for my frame to be returned as I type. Wonder if I'll get it and what kind of damage they'll do to it. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!! read more