Great selection. Kmowledgeable staff. Smooth delivery. I would recommend this business. Now if…read moremy cat would only let me sit on the loveseat.

Buyer beware. Check out multiple Better Business Bureau complaints online. Don't become the next…read morevictim of defective or damaged furniture that the company refuses to be helpful with correctly repairing, replacing or refunding.

Went janesville comfort shoppe with my with my so today Amazing Customer!! Very highly recommend…read moreand affordable prices and great devilver services as well !! Thank you to the amazing team. I will be a return customer

Buyer be ware. I special ordered a recliner from Comfort Shoppe, Janesville WI 2.5 months ago. The…read moresupposedly, "really good chair," is so poorly made that I can feel the seat springs, my neck hurts because the back has sunken and the head rest protrudes, bending my neck to my chest. No help from owner or service person. They all are a tight knit group.

My husband and I dropped by here to check out the prices. We have been doing so much shopping for a…read morefridge and stove and we figured we'd give this place a try. The selection is vast and they carry many brands. We found the perfect fridge and stove at great prices. The prices were so great that we decided on the spot to buy both that day. They have free delivery and free haul-away. I can't wait to do some cooking with my new appliances! Its also nice that we didn't give our money to the huge places like Menards or Home Depot. So why 4 out of 5 stars? The salesman. While he was nice, he hovered over us the WHOLE time. I mean there were times he stood so close to me, I was feeling claustrophobic. That type of tactic irritates me to another level. If he didn't do that, this would have been a perfect experience.

If you're planning to shop at Brother's Main....DON'T!! RUN AWAY AS FAST AS YOU CAN!! Let my bad…read moreexperience be a lesson to you. Save your money and buy direct from the manufacturer, or anywhere else, rather than going with this uncaring retailer, who sets policies that make returns or exchanges an impossibility without it costing you! 1. Went into the store to purchase a washer and dryer. Took the quote provided hone and later called to ask questions and place the order via phone. We were adamant about having a steam option on the dryer we bought, and we learned the dryer we looked at did not have this function. So, instead we upgraded to the next model up to have the steam. 2. We informed the salesperson that we were moving into our new home on August 8th, and they were able to deliver on August 9th. The quick delivery is why we purchased from them. What we were NOT told, is that they have a 48 hour policy for returns. Because we JUST moved, it took us longer than 48 hours to even try the washer and dryer. 3. On our first use, we noticed the problem with the dryer first. Oddly, there were little black hairs inside the dryer. It crossed my mind that maybe they had been used previously, but I set my thoughts aside. We set the dryer on the steam option. Within minutes, water was pouring from the front of the machine, leaking down the front and creating a puddle. These machines are Whirlpool, btw, which will not be a brand we'll be buying again. 4. Called Brother's Main and informed salesperson of problem. Salesperson told me someone would call to set up an appt to look at it. I was led to believe that the manufacturer would be coming to look at it. First, no one called to set up an appt. I called several days later to follow up, then I was finally called to set an appt. But rather than setting up Whirlpool looking at it, they sent their own delivery guys. They looked at the dryer, determined it was defective, recorded his report on his phone, then told me I'd receive a call for next steps. No one called for days again. 5. In the meantime, we learned that the washer was not filling with water. The only way we could fill the washer was to add water to it manually with the internal spout. So again I called them again. My salesperson was not working so I ended up talking to another salesperson. I feel I was being civil, but it was obvious that no one really wanted to have the hot potato land in their lap. I was told that because I was outside of their 48 hour policy, the only recourse was to have Whirlpool come look at the dryer. This is when I learned that it was only their installers that had come out to look at it the first time. I was told Whirlpool would have to tell them the machines were not working, otherwise they could not return them and get THEIR money back. This is also around the time I was informed that either way, if I return them now, I would be paying Brother's Main a 25% restocking fee. Yes, you heard that correctly! A fee to return a washer and dryer that do not work, that I bought, supposedly, brand new, and have owned less than 2 weeks and cannot use. I'll also add that these appliances were completely out of stock and would not be replaceable until October, but that they would not want to take them back after we have them for two months. 6. I waited for Whirlpool to call. They didn't call. So I call Brother's Main yet again, and finally, Whirlpool called. Bit Whirlpool could not schedule us for nearly a week. So, in my frustration, I decide that I do not want brand new, REPAIRED machines. If I wanted to buy refurbished machines I would have done that. And something refurbished should not cost full price. Because I didn't feel good about any of this, I called Brother's Main and asked them to schedule pick up of both the washer and dryer. I was reminded of the 25% restocking fee (unbelievable this was the priority). I agreed and said please let's just get rid of these so I can move on to a working washer and dryer. I was told someone would call to set that up. It is now several days past that time, and no one has called. 7. So... I call Brother's Main AGAIN. These people may hate me by now, but I'm just a dissatfied customer trying to advocate for myself. And at this point, I'm not thrilled with how my problem has been handled. During this time, I never once received a call from customer service. Instead, I was told they are too busy and too short staffed to call me. I asked if I could get the number to reach out myself. No answer. Am I surprised? Not at all. I then asked again for the appliances to be picked up and I was again reminded of the 25% restocking fee. 8. My problem remains unresolved. I did however promise them that I would write this review. They didn't show an ounce of care or concern. I was even told, well, they don't make appliances like they used to. But whether or not their employees care, I'm letting my scenario be known so others can beware and avoid this nightmare.

I was very disappointed with my delivery. I bought an adjustable base used it for one night and it…read moretook a dump. So they said they would come to my house and replace it and set up the new one. I had a delivery date all set up and even took off work! The day of the delivery I had gotten a call around 1:10 saying that they would arrive in around 15 minutes and they never showed up. So I called after my delivery window closed which was 4:15. They had called the warehouse and said that the delivery drivers "couldn't find my house". Like how do you not find a house in the 21st century?!? So I had to reschedule my delivery for ANOTHER DAY that I have to work. So it looks like I'll be losing out on even more money. Wouldn't recommend. The only reason I'm pleased with this place is because of the salesman Matt. Amazing guy!

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.

I recently visited this furniture store and I had the best salesman David Drake and he went above…read moreand beyond for me and went out of his way to get me every discount on my new furniture and Mr Drake is a very professional man , I highly recommend this store to anyone looking for furniture and a great no pressure shopping experience !! Keep up the great work Mr Drake and I appreciate you more then anything I can say !! Semper Fi

We had some delivery issues and told we would get xx amount of dollars credited back on our…read moreaccount. After 2 months and several texts to salesperson, telling us it should be in your account ..its being expedited..it never happened. We contacted the manager and he said it could not be done for that amount and he could give us a set of sheets and x amount of store credit. NOT what we were promised or wanted. Furniture was fine but good luck if there are any issues with sale or delivery!

I went to the Janesville Comfort Shope thinking I would be buying good quality furniture. I…read morebought a Recliner Manufactured by a Company Called "Best Home". I made the mistake in thinking I was buying a good quality piece of furniture. In less than 1 year the chair began to have issues

My gf and her mom ordered 2 dressers and 2 night stands in the beginning of January. Was told we…read morewould be getting it the end of January. Day before delivery we got called and told they only had one of the dressers and that it wouldn't until end of March for the other stuff. We got the one dresser and waited. Got called the end of March and was told they only had the night stands. We said fine delivery the nightstands. Then the day of delivery we were told they only had one of the night stands and that it wouldn't be until April when the rest would come. April came and they told us not until May. Still waiting for a dresser and night stand from this company.