Humbug Marina is a first class marina in Gibraltar, MI. Their slips are reasonably priced and…read moretheir rack and launch is very affordable and efficient. The Service Department does a fantastic job of meeting the marine needs of every customer. Best of all they have great family appeal and deliver on what they promise. Come for the services and stay for the comfort of convenience.

I'll start by saying JP's (the waterfront restaurant) is great. But this review is about the…read moreMARINA, and more specifically, the SERVICE DEPARTMENT. Unprofessional behavior and poor communication have cost me significant time and money. Want a couple examples? Read on... Last season, the marina was to winterize my boat. I left it in the water longer than I normally do, so I was in a hurry to get it done. In addtion, they were to work on some other items for me at the same time. I called, and said that the weekend weather was going to be near freezing, so I wanted to make sure it could be stored indoors. On Thursday, the woman working (who no longer works there) told me that I could bring the boat down and they would be sure to get it inside, as long as I pre-paid for my service. I called back later to verify their hours, then brought the boat in on Friday evening after work. There was nobody at the marina. I left the boat outside, called the marina, left a voicemail, and verified that I had heard the hours correctly. I had. The voiccemeail also said that they would be in on Saturday morning. Not wanting to chance it, I showed up first thing Saturday morning, only to find that (again) nobody was there. Left another voicemail, but nobody called me back. My boat sat outside, the temps dropped, and I incurred significant extra damages. When I finally spoke to someone the following week, their response: "Oh, the voicemnail still has our summer hours. We are in our winter schedule now". Fast forward to my repairs: They had also prepared an estimate to replace the brakes on my trailer: over $3,000! Between the boat & trailer job, parts were backordered, mechanics were at the boat show, another mechanic ended up down & out with covid, you name the excuse, and they used it. Long story short, it's now April 2023, and my repairs STILL aren't completed. They finally got my boat done in AUGUST, which gave me about a five week season. I said to forget the trailer work for now. I just wanted to pick up my boat and get it in the water. They didn'tso much as offer a discount for causing me to miss 2/3 of the boating season. Not to mention the extra damages caused by the miscommunication of hours last fall. Needless to say, I was not happy. But they had a lot of staff turnover, and Will & Megan had always been good to work with in the past, so I still planned to winterize with them this season. After turning in my winterization form on Monday, Pam called me on Tuesday, saying that I could drop the boat off Wednesday. I verified the hours personally, then told her I'd be there early the next morning. As I was about to pull out of the driveway, she called me & said that she would need to cancel, because they were full & had "nowhere to store my boat". I informed her that I had adjusted my work schedule based on the information she had given me LESS THAN 24 HOURS EARLIER. When I asked why she couldn't have let me know that the previous day, she stuttered & stammered, and had no good reason. After I expressed my displeasure at the lack of communication & the unprofessional way that the situation was handled, she began yelling at me, before telling me "fine, bring your boat down, and I'll find somewhere to put it". She then hung up on me before I could even respond. Needless to say, I will NOT be bringing my boat to them, today or EVER. The next two marinas I called for winterization services were both happy to get me in immediately, and their prices were about 30% less. The also quoted a complete brake job, based on the make & model of my trailer. It was under $2,000. Humbug has become a dysfunctional marina that only seems concerned about getting their money. The funny thing is, if their customer service wasn't so poor, I'd still be paying their inflated prices. Do yourself a favor: Get a second quote before you take your boat to them. And if you do business with them, be prepared for the "unexpected issues" that will arise.