Wow this place is not trustworthy at all !! I came in due to having a little brake squeaking just had brakes done less then a month from Midas out of state . So since I live here know I figured I would give brake masters a shot to check them out to see what's going on with my brakes . Man what a complete SCAM !! The Mgr said I need new pads that the pads I had were low end LOL they were actually high end carbon fiber pads that I knew about and played dumb when he said that first red flag !! Then he said my rotors were bad and needed to be machined and a few weeks later I have to have them replaced!! Second red flag!!!! Why would you machine them know to replace them in a few weeks ??? You should just replace them then right ?? He then says don't worry we gave have this done fast for 789.00 dollars!! So I respectfully said I'll have to wait to see if I have time and he keep insisting he can do it right away it needs to be done know third red flag !!! I said that's ok I don't have time today so I'll come back tomorrow he and the tech were super upset left put everything back then threw the keys at me all butt hurt cause I didn't do ass they say !! I left and had a guy feeling it was complete BS . I also have the complete print out that says I new my rotors need to be replaced but I wanted to machine them today and a few weeks later will replace the rotors!!! And basically saying it was my idea of spending triple the amount of money LOL nice try guys !! So I went to Jack Furriers tire and auto and asked them if they can check my brakes out . They did and to my surprise LOL absolutely nothing was wrong with my brake pads nor my rotors LOL !!! It was dirt and dust they cleaned it and the noise was gone !! I then showed them that bogus invoice from Scam masters and they were like wow that's bad !! They went to on to further say that helps there business because they get a lot of there customers!! But also said that's not how a business is supposedly be ran . The sad thing is there were a lot of elderly people there and I over heard them telling them this and that needs to be replaced and I was like man that sucks cheating people not cool !! Well there's this thing called karma wither you believe in it or not !!! read more

I don't know where all these good reviews come from. I had an appointment but I waited 45 minutes before I asked the manager what was happening and he told me it would be another half hour. I asked for my keys and refused to get them until I made another appointment. I won't describe what happened next but it was very unpleasant. I have been a BrakeMasters customer for 30 years. I have sent my friends there many times. But I always went to the store on Broadway and Campbell where Danny always provided top level professional attention. I will take may car there again tomorrow but the store at Ina and Oracle will never see me again! Incredible rudeness, even an "old man" slur thrown at me. Nobody needs that kind of treatment. read more

love being new in town and need of fixing a leaking radiator. $620 for a new thermostat, radiator and hoses. They were nice enough, but I sure do not like being ripped off. You guys think if I drive a 20 year old car with 318,000 miles that I can really afford paying to get my car fixed for more than it's worth? Thanks guys. Wonderful, honest business you have. read more

We bring both of our cars to this location. Everyone is friendly and attentive! We normally come in as soon as they open Saturday mornings, which we are normally out within an hour. I like that when I come in by myself, the guys don't treat me like I'm clueless about cars because I'm a woman (literally one of my pet peeves because I grew up in a car shop with a mechanic dad). They don't really try to upsell you as much as a place like Jiffy Lube would and I also find the prices to be very reasonable! read more

I walked in to the Brake Masters on Ina and Oracle this morning to get an oil change. I didn't have an appointment, but was taken care of immediately. They were able to get the job done within an hour, as promised. Jay provided GREAT service, and provided an honest assessment of what I needed and didn't need. I will go back again without hesitation for any car maintenance needs. Great experience! read more

It's been a few weeks now that I had service done by Brake Masters on Ina and Oracle. I wanted to be sure there were no more problems before I left a review. Everything has been great and my car is running just fine. These guys really went above and beyond to help me out. I was on my way to their location and my car stopped working across the road from them. Two of the employees came out and battled really busy traffic and a very difficult intersection to help me get it to their garage. They diagnosed the problems right away and replaced my clutch system very efficiently. I took it in the morning and got it back that afternoon. The price for the work was what I expected to pay and didn't feel taken advantage of. The gentleman that did the work had no problem explaining everything he did and showing us the old parts and what had happened. Everyone there was very nice and friendly. I will definitely return for service to this location in the future. Thanks guys!! read more

I had to compliment Art and Patrick on an excellent job taking care of us and getting our car fixed! They both were very nice, explaining everything and reassuring us. I always feel I can't trust car repair people but these two proved me wrong. They do more than brakes. We had our spark plugs changed and a general tune up and had our car running smooth when we left. Go here and you won't be disappointed. read more

These people lie about the things they're doing to your car and either don't fix your problem and say they did and charge you, or they just fix your problem and break something else in the process and don't tell you read more

Brake Masters #109 provides the most outstanding auto service in the 520 area code. Rick Ruby and the team will solve all automotive problems with the most efficient and lowest cost option. Your personal transportation or fleet of vehicles will be available for maximum use with the service that Brake Masters #109 on Oracle and Ina road provides. I cannot say enough positive things about all staff members at this location. If you need honest, dependable, quality service on your vehicles, save time and money by coming to this outstanding location. read more

This store has always provided best customer service at a very reasonable price. I have been a repeat customer for a couple of years now. Jose, the manager of this store has worked at brake masters for 33 years. He was very professional and helpful in recommending the required repair services for my car. I highly recommend this store for your car maintenance. read more

Brake Masters. The only shop I like, due to the professionalism shown, is the B.M. at Speedway and Pantano. (I live on the east side) Not impressd with the shop at 22nd St and Harrison. If I were to judge solely on my experiences at Golf Links/22nd St., I would never have gone back to a Brake Master shop. I have moved most of my business to the shop on Speedway. They do not sell tires and in a way that is good, very good. That is what the tire shops are for. A+ for professionalism at my shop. read more

Patrick, Art, and their team have my complete trust. I recently took on a do-it-yourself adventure that I was not ready for and I was rescued by the Brake Master team here. I took my truck into them and they offered me a detailed list of what repairs they suggested I should get. My vehicle was in need of more repairs than I anticipated and I did not feel like I could budget for it. Unlike other auto shops I have been to, Patrick did not attempt to pressure me into getting the repairs right then and there. Instead, he told me that completely understood and hoped I'd come back if I ever needed it. Well, I thought I was ready to take on the significant repairs myself and purchased the parts and tools necessary. I was not. But, even though I did not get the repairs done there, Patrick did not hesitate to talk to me on the phone about the issues I was having doing it myself and what he would suggest I do. And if he didn't have the exact answer, he would provide me the name and number of the person who would. I ran into more trouble and finally realized I was over my head. I took my vehicle back into Brake Masters and worked with Art who took care of the mangled diy project. Having provided the parts myself, they could have easily dragged their feet on the repairs in order to bump the price with labor. However, they got the repairs (struts, shocks, ball joints, resurfacing of front rotors, and alignment) done really quickly that really worked with my limited budget. So many things went completely awry with my diy project, but the one solid source of support I had was this Brake Master team. They have earned a very loyal customer as a result and I cannot recommend them highly enough. read more

I took my truck into this Brake Masters today to get an oil change. The receptionist, Art, took care of me and provided me with fantastic service. He explained all oil change services alongside with their prices. I timed the oil change and it took 12 minutes for the employee at Brake Masters to complete a basic oil change. This specific Brake Masters provides customers with great customer service and speedy but quality service. I will definitely be coming back to this Brake Masters in the future and will recommend this Brake Masters to friends/family. read more

I have been working with brake masters for years and must say, Art and Patrick are really good managers who are informative and just get things done! If you have a problem with their service, they will correct it. If there are problems with your vehicle, they will let you know. If you want a second opinion, they recommended it. In sum, if they did not tell me what was wrong with my vehicle, it would not have lasted this long. My truck is like new, 220,000 miles and counting :) read more

I used to live by this location and they always took their time to explain things to me and have never made me get any services I didn't need. They were really friendly and honest, so I'd recommend this location (assuming the staff is the same of course). read more

I took my car into Brake Masters today fully expecting them to try to sell me everything in the book, since I don't know that much about cars. I was completely impressed by their honesty and how nice they were. I thought I was going to have to have both front and rear brakes done, but they told me that I only needed the fronts done. It was the first time that I have had that happen. Patrick and Art are the best! I highly recommend this establishment! read more

I've been driving a 2005 Honda Civic and the last 6 years summer driving has become brutal. Especially when I was working. Leaving the car in a super hot parking lot for 8 hours and driving home was a challenge. The air was like boiling steam coming in. I hardly used it because it took 15 min. to even get it semi tolerable. Husband asked at the Honda specialist where we take the car for service. They said that Honda's have small compressors and don't do well in extreme heat. OK. I fell for this bull for years. They tested it with a thermometer and said it all checked out fine. Once took it to the dealership where the car was purchased and got the same story. Anyhow, my sister had the same story with her Hybrid Honda in Phoenix. She casually mentioned to me that she finally found out there was a leak in the system. Filled it up with Freon and put a dye in it to see if it needed an additional major repair. We did the same by going to Brake Masters. They have a sign out front for A/C check for free. Sure enough, no freon and now they filled it up and put the dye in. It is amazing now. Takes about 2 minutes to get freezing cold. Anyone out there with a Honda and believe the bull you've been told that it's the way the car runs in hot climates. Don't believe it. Will wait the 2 weeks to get the dye checked for leaks and if it needs further repair we'll do it. I can't believe how stupid we were to suffer in the heat every time we used this car. Very pleased with Brake Masters needless to say. read more

Terrible service and scamming me for something for an extra $1000 that didn't even need to be fixed

DO NOT GO HERE!! I would give them no stars if I could. I took my truck in to have brakes replaced about a year and a half ago. After thinking I would only have to spend a couple hundred dollars for a brake job they tell my I need both rear calipers replaced as well because they were "rusty". I was skeptical but I'm no mechanic so I went ahead and told them to do the work. It ended costing me around $800 in the end. I just recently went to a different, highly recommended and trustworthy, mechanic to get new pads put on because they were squeaking. They found that the pads were wearing unevenly, and not just a little uneven. They told me the right lubricants were not used and the lubricant that brake masters had used was starting to gum up and get sticky causing the BRAND NEW CALIPERS to not work properly. Now it looks like I might have to replace the calipers again after only a year and a half. By the way, calipers do not wear out that quickly, all of them get rusty and Brake Masters did not show me the old parts. read more

They offered professional and prompt service. They explained in detail what their findings and recommendations were. At first, I assumed that I would be waiting most of the day; when they called to let me know what my care needed, I was surprised at how fast they said they'd be done. They had me in and out in under 3 hours. My car's brakes are working great now. read more

I went in to check brakes for a loud sqeal. After inspection was told front and rear breaks needed replaced and a brake fluid flush because it was dirty. The front brakes were replaced 18 months ago and this vehicle is a second car so I put about 3,500 miles a year. At the time the front brakes were replaced the mechanic said the rear breaks were only worn about 25% so 75% of the brake was left. I kept getting a gut feeling that something was wrong. They also told me I needed an axle and took me to the garage to show me. They never showed me the old brake pads even when I asked if the rear were bad too. He said "Yeah kinda, there getting near the metal, they should be replaced." He did not sound certain. Again I got that gut feeling something wasn't right. When I left after paying $355 the squeal was still there. I won't use them again. They're probably ok if you are mechanically knowledgeable. I feel they took advantage of me. read more

I brought my car here thinking I needed a simple brake check and oil change. I found out my brakes were fine but my baring was shot, and it was going to cost me. This wasn't really in my budget but Patrick Cooley was amazing and did every single thing in his power to help me and make sure my car was safe for myself and my child. I will continue to have my brakes , oil change and anything else done here . I also will recommend anyone to use this location. read more

I would like to personally thank Patrick Cooley and his team for the excellent customer service they have provided me and my family. Patrick goes above and beyond to ensure that I remain a loyal and very satisfied customer of Brake Masters. For years I have been taking my cars to Brake Masters and it is because of employees like Patrick that keep me coming back. One of my older car's radiator gave out and Patrick and his team, quickly took care of the problem, replacing the radiator, the hoses, the thermostat and a radiator fan to completely fix the problem. Although it was a large repair (cost wise) the quality of the work and the manner in which Patrick handled the communications with me was superb. Thanks to Patrick and his team! Well done. read more

Just wanted to say that Patrick and his team were so so helpful to me this past weekend. Car started overheating in the middle of this 100 degree weather we've started to have and they got my car in right away, figured out what the problem was right away and even went out of their way to find parts for me and send someone to go get parts across town for me so that I wouldn't have to be driving around in this heat with my heater blasting to cool my car down. They are so awesome and even stayed as long as it took to get the job done! This is the kind of service that every auto repair place should have. I will never take my cars anywhere else! Love this brake masters! read more

i was alittle disapointed that they did not do the type of work that my car needed i was only over heating but the manager al recommneded me to a shop that does and they did a great job. thank you brake masters and turn 4 auto read more

We went to BrakeMasters on 260 W. Ina Road in Tucson for an oil change on Saturday September 1st. We made an appointment for an oil change for our 20,05 Prius for 4:00 pm. We had traveled to Tucson from the Midwest and we were overdue for an oil change. That's all we wanted. I casually mentioned to the Assistant Manager Chris that I was a retired mechanic, which I in fact am (and I am a former ASE Certified Master Medium/Heavy Duty Truck Technician). So while I may not know everything about motor vehicles, I do know something about them. However, this may have constituted waving a red flag under the bull's nose, so to speak (as in "all these f***ers think they're mechanics"). Twenty minutes after the oil change began, Chris came back into the office with our engine air filter and our cabin air filter. The engine filter had a handful of plant debris stuck in it. He said that we needed new filters and a new serpentine belt for the engine. My wife remarked to me that the debris looked like it was native to our region. I declined the serpentine belt, but, even though I suspected that we might be getting screwed, I said OK to the filters. Chris told me that the filters would have to come from their warehouse and would arrive in a couple of minutes. At that time, it was 4:20. Then things started getting ugly. For the next 20 minutes or so, I asked Chris every five minutes if the parts had arrived yet. He told me each time that the parts would arrive in a couple of minutes. I looked at the shop's hours. They are open Monday though Saturday 9:00 am-5:30 pm, closed on Sunday. Please keep in mind that Monday the 3rd was Labor Day, and as we went by there later on the 3rd, my wife observed that the shop was closed. After the 20-minute period I described above, I asked Chris if the parts would arrived before 5:30. He said "Yes" emphatically. However, I began to get very suspicious. After five more minutes, I asked Chris if he could call the driver on his cell phone to check on his progress and Chris avoided the question. I got even more suspicious and even scared then --- this is 2012, not 1992, and even children have cell phones, let alone a "go-fer" driver for an automotive service chain. I could not figure out what Chris was thinking or trying to get out of us, but at 4:50 pm I decided that enough was enough. I then told Chris to put the filters back in and give us the car back. He told me that the parts would arrive in only a couple of minutes and asked me if I didn't want to wait for them. I said "Bulls***!" (my bad, I know, but by that time I was freaking out). He then muttered something like "Don't get tough", but then, when he saw that I was upset and dead serious, he immediately told the mechanic to put the filters back in. I paid for the oil change and rotating the tires, we went outside, got our car and left. I later examined the engine filter and found it to be basically OK. I called our local service provider and found that the engine filter had been replaced in 2010. What I think Chris did was to scoop up the debris from the air inlet or some other part of the car, and press it into the filter to make the filter look worse than it really was. What is really upsetting is that we could have been stuck without a car and have had to delay returning home. In any event, the overriding concern is what Chris was hoping for by his brinksmanship. Did he want to get even with me for not giving the OK for the serpentine belt (which as best as I could tell was basically OK)? Was he planning at 5:25 pm to extort permission from us to replace the belt? Did he dislike me, the fact that I claimed to be a mechanic, our car, or where we came from? I'm guessing that the shop had at least the engine air filter right on their shelves. Based on what I've read here and our own experience, I would tell people to avoid BrakeMasters like the plague. If they would do something like this to an ASE Certified mechanic, what would they do to someone not as knowledgeable? Our experience is clearly worse that getting shoddy work and paying through the nose for it. read more

I used to go to this Brake Masters years ago and loved their service. I have since returned to the area after being away for 6 years and went to them when I thought I heard a brake sensor sound. Turned out it was not a brake sensor, but they spent more than 40 minutes investigating the noise I was hearing. They kept me updated during that time and finally located the problem, fixed it, and didn't even charge me. Amazing! They were very polite, professional, and thorough. I don't think any other shop would have taken the time they did. I highly recommend this Brake Masters location! read more

A couple of months back my wife informed me that her Nissan Pathfinder would not start. After performing the rudamentary checks (i.e. battery, etc.) I gave AAA a call and had the vehicle towed to Brake Masters (based upon other Yelp recommendations). When the tow truck dropped off the Pathfinder, lo and behold, the vehicle started up just fine! Patrick (the store manager) indicated that they would be more than willing to look at the vehicle and if they didn't find anything wrong with it, that they wouldn't charge me a cent. Great! After several hours of troubleshooting (on their nickel) they contacted me and stated that they couldn't find anything wrong with the vehicle. They did make several suggestions as to what MIGHT have been wrong, and that if I wanted to replace them that they would perform the work (to minimize stranding my wife at some future time) or I could just pick up the vehicle, at no charge for the troubleshooting that they had performed). I had them perform the recommended work and no further issues have been observed. BTW, Art (the assistant manager) was very pleasant to work with as well. These guys will be our go-to guys (auto repair shop) in the future! read more