My experience with the customer service is similar to some of the reviews below about the office…read morebeing rude and claiming to be "super transparent" about prices. I usually get a bus service 4-5 times a season and have never had an issue like this. I booked a Sprinter from 716 Limousine for the 1/12 Bills game and was quoted with a base rate of $695 plus a 20% gratuity and 4% fuel surcharge (~$867 total), but after changing my time to pick up time and discussing with them, my new charge came out to $933.72. The extra $66 was what I had assumed was the charge with the added time, as I was told it would be "not that much". Also, this was on my invoice before the game and up to the afternoon of 1/13 as seen below. Without being informed, they had processed an extra $190 charge labeled "Additional Charges 1" bringing the grand total to $1130.72. I did not receive any documentation of this beforehand and when I called to discuss this, I was told it was for the additional time. I was also told that "their staff was well trained", so there is no way they could have been wrong about the pricing ahead of time, and that, "they were very transparent" despite not sending me updated price documentation. Out of the dozens and dozens of buses I've taken to Bills games, this was by far the least transparent, and the most expensive. Not once have I had the price change like this without advance notice and then have the company imply that I should've known. You don't have to look far to find better, cheaper options. Book with someone else. Also shoutout to our driver Dave. 5 Stars to him.

Truly excellent service from start to finish. My driver, John, was fantastic -- professional,…read morefriendly, and a genuinely great person to chat with. He got me safely from Erie, PA to the Buffalo Niagara Airport with absolutely no issues. John arrived at my Erie hotel 30 minutes early, helped load my luggage, and made sure everything was handled smoothly before we even hit the road. The ride itself was in a black Cadillac 3-passenger sedan, which was spotless, comfortable, and perfect for the trip. He also held a big piece of paper with my name on it to ensure that I was indeed the passenger he would be taking to Buffalo. He was a safe, attentive driver, and we had great conversation the entire way -- it made the drive fly by. Overall, this was a wonderful experience -- smooth, punctual, and well worth the price for such reliable, high-quality service. I'd absolutely book with 716 Limousine again without hesitation.

No value for your money spent,, kind of spam.. the quality of service they provide and the vehicles…read moreare below average

This was my first time booking a limo and I had a great experience dealing with Karen and the…read moredriver, Wayne. Booking was made very easy, pricing was the best I could find, and Wayne made sure we had an excellent time. I arranged for the guests of a 40th birthday party to get into the limo at one location and then come to my house to surprise my husband. All went off without a hitch. Everyone had a blast. I would not hesitate to recommend Majestic Limo.

I started driving for Diamond Limo in March 2018, just 2 months ago. So far I have found them to be…read morean excellent service. The cars are clean and in good condition and they have a strict protocol towards client satisfaction. The drivers are paid a reasonable amount by the company and more importantly, there are consistent re-bookings by existing clients, which speaks to the satisfaction. I have received generous tips from clients which again demonstrates to me their satisfaction with the company and service. This is truly a black-tie, professional service. I am pleased to be driving for them.

Went out for a night on the town with a friend for dinner and Elton John concert. Our car was…read morebeautiful and sparkling clean. Our driver was on time at each pick up and drop off location throughout the evening. I highly recommend using this service! I know I will now use them regularly for any of my needs including airport runs and fun nights out! Thank you for being so professional, friendly and most of all reliable

We called Exclusive Limousine Services because it was our first time coming to Toronto and there…read morewas a large group of us arriving together (10 total). It was very easy to reserve the 10 passenger van and instructions on how to locate the driver upon arrival were also very easy. The price quoted was used and it was about $30 less than if we had to take a taxi. We used Exclusive Limousine Services on our trip from hotel to airport also and again reserving and pickup were amazingly easy. The van was clean, fit luggage for 10 people and was very spacious. I would say the only negative was the driver did not help load the bags on the first trip (from the airport to the hotel) and had to be asked to help load them when going from the hotel to the airport. Overall use was very easy and was on point. We would definitely use again if we return to Toronto.

We booked this company because they had a decent price, compared to others. They were great to book…read morewith, easy to communicate with via email. However, the day of the wedding, the limo driver showed up LATE to pick up the groom and groomsmen. He also did not open any doors for any of the ladies or the bride. The driver also did not know where he was going. He didn't have a GPS and got lost on the way to our photography spot. We had to use our data plan on our cellphones to direct him to the photography spot. He also demanded money right away - which was terrible considering the amount of effort he put into his service. The limo also had no music and the divider between the driver and passengers did not go up - so there was no privacy at all. Even when we spoke to him or asked him questions he spoke so low that no one could hear him. All in all - easy to book, terrible service. Would not recommend. I would say it would be better to pay more at a different company and hope to get better service.

We rented a limo for my friend's 30th birthday last night…read more They were exactly on time, the chauffeur was super friendly and they kitted out the limo with everything we asked for (ice, water, glasses, etc.) The limo itself was pretty awesome, a 10-seater white stretch limo with stereo, CD player and a mirror on the ceiling. No ipod dock, though. The limo was clean, but smelled kind of weird. The cost was $215 including tax for an hour and a half. I was super happy with the service and the quality of the limo (except for the smell, but that went away after a minute)

I had rob as my driver and he was exquisite and truly just so kind to us, we were even playing…read moremusic loud and he still treated us amazing, this was so fun and I had an amazing birthday, I recommend rob we love him

Simply "The Best" These Professionals have many years experience with moving the worlds "A"…read morelisters" around Toronto... and far beyond. Fantastic thoughtful chauffeurs. Royal 1st class treatment all the way! (if that's what you wish). An accommodating "you name it" staff. We really enjoyed our chauffeur "Shelly", who is just a joy! Sincerely, Howard & Cindy Bates. Hamilton Ont.

Excellent service from start to finish. We had an early Sunday morning flight and the driver showed…read moreup early, was courteous and very helpful. i do not hesitate to recommend Aeroblack to anyone require a limo service.

We please with there Black car Services Downtown Any time we need car Always there for us Great…read moreterm work Excellent Service Best Regards

Hamilton Best Airport Shuttle black Car Service Early Morning wake UP Call Excellent Servicesread more

From the owner: Hamilton Black Car Service welcome Last Minute Limo Service To Airport Early Morning Wake Up Call…read more pre Paid Service welcome Buffalo Airport USA Trips Michigan, Ohio New York City We Serves All Area