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Brandywine Coach Works

3.8 (23 reviews)
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Services - Brandywine Coach Works

Bumper repair

Dent removal

Auto frame testing

Rear-end damage

Auto steering and suspension repair

Brandywine Coach Works Photos

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Damaged start button

Brandywine Coach Works is contracted with USAA. I have a 2011 Range Rover HSE and damaged my front bumper in a collision. The truck was fully operational, everything still worked, and I drove it for two weeks before any repair. I brought the truck into Brandywine for an initial estimate and Paul examined it. As an example, Paul showed me where the right headlamp bracket was damaged, but the left headlamp was fine. The initial estimate submitted to USAA was $4,307.02 before my $500 deductible. On the original estimate, replacement cost for the right headlamp damage was $900 (among other things). I dropped off my truck on 3/26. On 4/8, I got a text from Brandywine stating that the estimated date of completion was 5/2 - which was bad enough. However, the VERY NEXT DAY, 4/9, I got a text from USAA that my truck was deemed totaled. Paul was used as the 'appraiser' for my truck, then submitted a supplemental estimate that totaled $6,902.09. In the supplemental estimate, now BOTH the right and left headlamps were allegedly damaged, and the cost increased from $900 (on the original estimate for the right headlamp), to over $1,018.75 and the left headlamp estimate was $1021.25. It was no coincidence that the Brandywine appraised value for my truck was above the original estimate but now slightly below the supplemental estimate. To add insult, when I dropped the truck off, my key fob worked fine. Brandywine claimed that it didn't work and had their technical staff find a workaround. They damaged the start button and now the key doesn't work at all. I would never, ever recommend Brandywine Coach Works to anyone for any reason - they are only out to pad bills and make more money or total out your vehicle to sell or sell for parts.

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9 days ago

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11 months ago

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Ask the Community - Brandywine Coach Works

Review Highlights - Brandywine Coach Works

Brandywine Coach Works did an absolutely amazing repair job on my car!

Mentioned in 2 reviews

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Magic Motorz

Magic Motorz

(20 reviews)

This rating is not based on their service, as I was unable to take advantage of that. Instead, this…read morereview is for their communication, or lack thereof. I have been trying for months to reach this business by phone, and have not had one phone call returned, despite leaving a couple of messages. I finally decided to try reaching out through Yelp. I thought that I'd finally made some headway, as shortly after filling out the form, I received a response with a list of their services and their prices. But it turns out that was merely an automated system response. Where it gets worse is I responded with the service that I would have liked. . . But crickets. Even though Yelp showed that my message was "Read". I gave them a few days, assuming that they were just busy. But I can't believe that a business can be so busy as to not provide at least an acknowledgement. My final communication was reaching out to thank them for their initial automated response and mentioning that I assume they have no availability. And again. . . crickets. The final straw was the notification that my message on Yelp had indeed been received and "Read", yet still ignored. I really wanted and tried to support this women-owned business, but I am extremely disappointed in their lack of communication. Reply to Business Owner's Response: A quick search of my cell phone's call history shows that I did in fact call the correct number. The screenshot below shows that I have been trying to reach out to you since May 2025. And if you look closer, you will see that each of the icons are outgoing calls. Not one call back was ever received from you, despite the voicemail messages that I left. Additionally, I still have my landline, so a couple of calls were also made using that phone number. However, I don't feel that it's necessary to provide a screenshot of those call records. After my last call of October 28, 2025, I finally reached out to you through Yelp in November 2025, which leads us to this review. Thank you for your response to my review, although I wish that I could have received a proper response outside of this forum. Good luck to you in the future.

Great service and car looked wonderful! Used valet pick up and delivery. Communication was great…read moreand very positive

Brandywine Coach Works - bodyshops - Updated May 2026

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