The hotel, bed, location was great but our service and experience was awful. We thought we had a…read moregreat time up until check-out.
I always write notes in Hotels.com to say we have 2 dogs. At check-in they failed to look at the notes until he saw them later.
The room was away from the hotel down the street and only had street parking on the main strip which was not a problem at all. We did not mind walking to and from our room as we always walk the dogs at 7am and then before we leave anywhere. The bathroom was large with a long hallway and tile so we kept the dogs inside this room with their beds and water only. They slept while we were away at dinner, daily. We were there for 2 nights only and we left them unattended for only 4 hrs total and walked them before bed time. At check-out, they tried to charge us an extra 200€ for damages. We had already paid 100€ as a fee. The maid said that they shat all over the beds, the bedroom floors, etc.. The maid was not conveniently there to ask of her but her other manager conveyed the message. We told them that our dogs do not release in the rooms, and it was not at all possible because they were in the bathroom. They looked away and the other manager looked at the manager that relayed the complaint and she just left the room. She clearly lied and was trying to get more money from the Americans. Her manager came and we asked them to walk with us to the room to show them and let them smell it. They left a vacuum in our room and we even cleaned up any hair left behind. He refused to go to the room. He refunded us the charges and apologized. We asked if there was another dog in that area and they said yes. They mentioned only one dog did it. I said we had Two dogs so they clearly confused us with the other guest with a dog. It was an ok experience up until the very end. Due to that experience, we will never stay here again. We have never had any issues with our dogs. I do not recommend this place for that reason.
