painted our ceiling through insurance so we had no idea who was hired. tried to make a claim through the better business bureau and they informed us it doesn't look to be a legitimate business, so we also reported the insurance company and will be switching.
Onto the relevant complaints. so we were never given any instructions to move anything. just they (helen Braun) would be covering everything in plastic. but when I looked there was paint on multiple pieces of furniture, walls, kitchen cabinets, flooring, hand railings, light switches. I sent her a very polite message about my concerns, the only professional thing Helen had to say was "thanks for reaching out" and then proceeded to blame me and say it couldn't have been them, as in it must have been me who painted everything. I sent her photos and she just told me how to wash off paint (which I already told her I washed off anything that could be washed) things like the walls and furniture some parts of the floor the paint will not come off. She then refused to give me her business information which i had to find through a phone number reverse site. insurance refused to give out her information which is also against the law. So they had an illegitimate "business" come into our home. Anyways, due to her lack of professionalism when speaking to me my partner messaged her. She then changed her story and said it was the home owners responsibility to remove all furniture, which would have been fine had we been given tho instructions however we were not, we were only told to put the animals away which they were other then the cats. Not to mention I can't exactly remove my walls and flooring, lights, light switches, railings, skylight ect ect.... I would have been fine with an apology and a can of paint...but instead our lawyer figures they should be buying all new furniture and paying for the house to be completed repainted, even tho it was just a few walls that got painted.
We are going through severe hardship at this time and the last thing we needed was to be vandalized by people we were supposed to trust. I'm not one to leave negative reviews ever but this is beyond bizarre. I am in disbelief
A couple photos of just a bit of of the damage done
10/10 would NOT recommend. Absolutely nothing was even okay about this companies work or costumer service read more