I would give this place zero stars if I could. This is the most poorly run property management…read morecompany I have ever worked with. We resigned our lease that ended Sept 2024 back in July 2024 because they require such advanced notice....fast forward to February 2025 and they are trying to say we never resigned and are trying to charge us a $300 monthly premium. There is a reason they can't keep the units rented and it's because of how terrible of a company they are.
We gave our notice and our last day was in the apartment was July 25, 2025. At the time we gave our notice, our rent for the month had already posted and I asked if it would be prorated. I was told by Wil (the most incompetent property manager I have ever met) that since it already posted, we would have to pay it and then receive it either as a refund or credit towards our move out costs. Fast forward and now Wil is stating that is not accurate and even though we moved out on July 25 and turned in our keys, we technically had our lease until July 31 and no refund would be provided. They state that we could have accessed our unit at any time until July 31 if we asked, even though we handed in our keys on July 25. In addition, Wil let me know they would complete a move out inspection and upload it to the portal, however, this took months to be uploaded.
I have repeatedly asked who I can speak to in the company that is above Wil and I am told there is no one to reach out to. Wil let me know that he will forward my concerns on and someone will reach out if they have time, but he will not provide me with any contact info.
After much argument, and still refusing to provide me any contact info, they decided to give us the credit for the remaining few days. Also, they didn't ask for a forwarding address at move out, and when they realized this, they emailed us in a way to make it sound like we were getting our security deposit back. Instead, we received the "summary of charges" and it is absolutely laughable.
The total bill after deducting our security deposit is an additional $2515.27 with ridiculous line items charged. I do not recommend living here!
Example of line items charged:
- Full Unit Cleaning = $360 - Apparently, they don't expect people to actually live in the apartments they pay for.
- Carpet Cleaning (x3) = $102 - There were only 2 rooms that were carpeted. When I questioned the x3, they responded that they undercharged us for this and we got our carpets cleaned for "a steal".
- Paining Labor = $3216.96 - The irony is that I reached out to the office multiple times asking what paint to use to paint the walls back, and never received a response.
- Painting Materials = $669.91
- Misc Hardware (door stops x3, vanity sink stoper (can't even spell stopper correctly) x2, towel ring, shower head) = $248.30
- Misc Labor (patching, interior door, trim, plumbing, misc) = $1037.14
I asked for receipts for documentation, and explanation on why we would be charged for things like vanity sink stoppers, and plumbing, and instead of getting an explanation, Wil simply stated the charges are justified. They said the sink stoppers were in the sink, but needed replaced? I have rented my entire life, my last apartment I was in for over 6 years....and I have never had these types of charges before.
After reading some of the other, very similar reviews, I did some additional digging, and it appears they did not meet the very strict deadline of 45 days by Indiana law to provide me with a summary of damages. I have once again contacted them and they will only let me talk to Wil. Wil states all charges are valid and they are standing firm. I have contacted the media, filed a claim with the attorney general, and I am now in the process of filing a small claim. Not only this, but after talking with other former tenants, it appears they are charging multiple residents for line items such as vanity sink stoppers, and varying prices for similar apartment types, etc.
I was able to get the email address of the owner, and other principles, and they refuse to respond to me. They hide behind Wil, who just gives some generic, we stand behind these charges type response. I submitted a claim to the Attorney General, and I am in the process of smiling a small claim. Do not do business with this company!