This Web site would not allow me to complete my order. Which lead me to call customer service for help. I spoke with a customer sevice agent who was able to complete the order for me. The merchandise was on sale at the time of purchase. However, I was charged regular price. I then called and spoke with the same agent who told me " I should have mentioned the promotion while she was assisting me with my order she was not able to verify on line promotions and I would have to speak the manager, who would more than likely credit my account the difference and refund shipping and handling" to call back. I was given the run around by this same customer service rep for several weeks even hung up on. A month later I spoke with an manager and was told the merchandise was no longer on sale and I would not be credited the difference or refunded shipping and handling charges but she could send me a free item which did not compensate for the charges occured and contradicts the agreement. read more

I ordered 5 barber capes from BM on Dec 28 and they were lost in shipment. I contacted them and they reshipped which I received, but part of the shipment was 'irregulars' or as they put it on the invoice "seconds" and "bloopers." Nowhere on the website did it say anything about seconds or irregulars. I emailed them and their response was that "there were no irregulars, but first quality." Clearly marked on the invoice as such and one was so badly stained that it would not come out. They offered a refund if I shipped them back, but will not send me a return authorization for shipping. It is now time to file a chargeback with my credit card. Do yourself a favor and buy your salon or barber shop apparel elsewhere. read more