There is ample parking, which includes handicapped spots by the door. There are 3 drive-through…read moreATMs. Inside there are three tellers, and 3 or 4 ATMs including one i. The lobby. It is handicapped accessible from the street and the parking lot. Their associates are courteous, and very helpful, but you do need ti make an appointment if you need to see a personal banker. I have always gotten very good service here.

I was disappointed that this neighborhood Chase bank, it has very poor customer service focus…read more This was my first and last time visiting this location. Customer satisfaction is of key importance, especially when it comes to dealing with finances. A satisfied customer is likely to come back for future services and is also more likely to recommend you to others (word of mouth..free advertising)...Manager Sara, you decided to watch on the side line while picking up 2 pieces of paper, instead of assisting the 9 people in line that were waiting over 15 minutes for a simple deposit. Managers normally step in to assist their team to keep a smooth line and service. I would rather drive the distance to the 6 corners location, invest my hard earned money at that Chase bank, and get a fast, friendly, and efficient service!

I highly recommend this location. I stop by this location on…read morethe way to work or on the way home because their service is far better than the ones to other locations. I really appreciate their promptness and quality of service.

Chase Bank is trying to take care of Bank fraud all over the nation. Had a check that was…read morefraudently cashed at another bank and after almost 9 months I still have not gotten an answer from Chase fraud department. At some locations they are cutting back on tellers and owners, certain Chase branches are better than others depending on the income of surrounding residents . I will stay with Chase due to fact Bank of America is cutting hours and tellers too. Its nationwide

Wow.. what great service I was provided with. Kind and friendly, extremely helpful! Answered all my…read morequestions and helped me with anything I didn't understand, Adan Osorio was more than just helpful. He was polite. Informative and very easy to work with. I would want to see him every time I go in there cause he made the experience that much easier on me. What a great guy. Highly recommended employee! If you're with Wintrust, you can trust in Adan to help you with whatever it is you need! A+ Great employee, Thank You!

Friendly fast service. The banker was knowledgeable and I was in and out quickly. Highly recommend.read more

04/01/23 - Third stop on our April Fools Day Tour Chase Bank. This is newish Chase @ 5831 N…read moreMilwaukee Ave that replaced the Chase Bank on the same site just to the north. There use to be a different Chase bank next to a ginormous parking lot (total waste of unused space). In its place just to the south on the same site they built a brand spanking new Chase Bank. The day we went it was packed w/people. This is a very nice new facility & one of the busiest branches I have ever been in. We went here to take care of business @ the third & final bank. Mission Accomplished

Terrible treatment of employees right in front of clients. Hostile environment, no customer…read morefriendly.

My card was stuck in their atm which is located outside. If I left it in there, anyone could come…read moreby and get it if it so happened to get unstuck while I went inside to retrieve someone. It's located out of view when you go inside so also bad. I go inside and try and get help and no one is taking me with any urgency. The manager who they called is sitting at his dial for 10 minutes until I physically had to knock on his door to find him just staring at his computer. I finally get him to come outside and what do you know there's a guy there, unknown to me if he had taken any money out of my account. I was lucky it was a nice guy and my money was safe but the manager there was very rude and kept me waiting in a vulnerable state. For a place that supposedly is protecting your money didn't display that kind of customer etiquette and security that day. Manager was awful.

Just had a wonderful experience at Liberty Bank…read more I actually started across the street at a bank that starts with B and end with a D...I'm sure you can figure it out. I called Liberty Bank and the phone was actually answered by a live person. And as a bonus it was the Branch Manager! She personally met me by the door and assisted me with my transaction. This is the reason you bank locally. Amazing customer service. Bank here and ask for Erum. I know she will take good care of you.

From the owner: Liberty Bank for Savings is a community bank with 5 branches on the northwest side of Chicago and…read morespecializes in helping people buy homes and save for the future. The bank was founded in 1898 when a group of Bucktown residents pooled their resources to help each other buy homes. Teaming up to improve their lives and their community was the goal, not making a profit. The bank’s mission 125 years later remains the same. Unlike most banks, they have no corporate owners or stockholders. They answer only to their customers. This means they are committed to passing profits along to customers in the form of low fees and competitive rates. And when a customer asks if a product is right for them, helping the customers is the only incentive. In December 2022, the bank was honored to be awarded the 2022 BBB Torch Award for Ethics. In addition, BauerFinancial has awarded Liberty Bank their highest 5-star rating for more than 34 consecutive years. Member FDIC. Equal Housing Lender. NMLS#787575.

I've been working with Nancy, and I can't help but say that she is absolutely great! Very…read moreefficient, knows what she's doing and gets the job done. Kudos to Nancy, if you're interested in anything over at first financial Nancy is your go to girl! Thanks for everything Nancy! Great service. Couldn't be happier.

ABSOLUTELY STELLAR SERVICE WITH STELLAR RATES!…read more I was embarking on the arduous task that is car hunting. I'm fairly young, and got my first credit card only a few months ago. I did online searching and everyone advised to get your financing through the credit unions. They will almost always be cheaper (And thank God for the internet they were right! The dealership wanted to charged me 15%!! interest on a used car! crazy!) When I arrived at First Financial, I was greeted by Ariana. She explained the basics of how financing with a credit union worked. She was super friendly and knowledgeable. She said I had been approved. I came back when I had finally gotten the bill of sale from the dealership. Ariana wasn't there so I spoke with the other loan officer Nancy. They approved me, and gave me a terrific interest rate. They even insisted on sending the check directly to the dealership. Some problems arose, and Nancy was extremely helpful. In short, the dealership could not find the check and Nancy helped track it down and insured they received. She is also probably the promptest person I have ever encountered, she replied back to every one of my emails in minutes! All in all I'm very pleased with the service at this location, and look forward to continuing to do business with you.

Poor bank. Doesn't care about customers. Online banking very poor…read moreDoesn't offer what other banks offer

So many nice people work there.. and yet so discouraging to be nickel and dimed to death when I…read morehave been a customer for over 20 years.. Also do not appreciate the condescending attitude by their back office. I used to think smaller banks were better... now I am rethinking....

Around 10:30AM on a Saturday, I walked into the office and found a line at least 10 people deep -…read moreand 2 Chase employees standing in the lobby greeting people. Because I just needed quarters, I was able to take the money out via the ATM and one of the employees went to get my quarters. However, while waiting for them, I told the other employee how absurd it is that they have two employees essentially doing nothing in the lobby, while the line was so long. Rather than acknowledge the truth in my statement - or even just tell me that she would take my complaint to management - she began defending Chase and their choice to staff the bank in such a way. Her first claim was that there were no other teller stations available. If that were true, that would have been a valid point. But it wasn't true. There were 3 other teller stations not in use because 2 were blocked by in-office ATMs and the 3rd was blocked by a table holding decor and was clearly placed in front of the teller station to block access to the station itself. To make matters worse, she continued by telling me how lucky I was that they were there to get my quarters for me - to which I said that I would rather wait my turn in a shorter line because the employees were actually working rather than standing around the lobby. When I said this, she became retaliatory and went to tell the other employee to put my quarters back so I could wait in line. Because the other employee had enough sense in her head to ignore her colleague, she gave me my quarters, and I left. But that did not change how I felt about the poor staffing choices - and I definitely felt pissed that the other employee would be so ignorant and demonstrate such poor customer service.

I would rate this no stars but that's not an option. Pallavi Pandya attended me on Monday with…read moreopening a high school account. She was not helpful at all. She started with asking me for the student's cell phone number and email address. I stated there was what if there isn't one and I wanted to put mine. She then told me everyone has a cell number now days. I told her what if I don't want to give hers, she replied with then she doesn't need a bank account. I then asked her, so now your going to tell me what my daughter needs and doesn't need?. I must admit it wasn't until I gave her an attitude that she then proceeded to open the account with my phone number and email. Why is her customer service so shitty? There is a way to come about things when you work in customer service. Possibly stating, ok ma'am just know she won't be able to do x,y and z. Can someone retrain her on her customer service skills? She may not just get someone with an attitude next time. Not everyone is as patient as I was. And in reality she makes things harder. Telling me no to the account and then doing it because she saw I wasn't backing off.

Don't waste your time here, it's as if they avoid you when you walk in. Nobody greets you and no…read moreone's of any help. Questions never get answered by one person, it has to go through at least three or four people. Outrageous fees and their online portal is a joke. Would never recommend.

This is one of the smaller outlets of this neighborhood bank, with its main branch at Lawrence and…read moreKimball. It's a small place so if you are a frequent customer, the employees will actually recognize you (or pretend to anyway). There is rarely a line to see the bank tellers unless it's rush hour (think Friday afternoons).