There is ample parking, which includes handicapped spots by the door. There are 3 drive-through…read moreATMs. Inside there are three tellers, and 3 or 4 ATMs including one i. The lobby. It is handicapped accessible from the street and the parking lot. Their associates are courteous, and very helpful, but you do need ti make an appointment if you need to see a personal banker. I have always gotten very good service here.

I was disappointed that this neighborhood Chase bank, it has very poor customer service focus…read more This was my first and last time visiting this location. Customer satisfaction is of key importance, especially when it comes to dealing with finances. A satisfied customer is likely to come back for future services and is also more likely to recommend you to others (word of mouth..free advertising)...Manager Sara, you decided to watch on the side line while picking up 2 pieces of paper, instead of assisting the 9 people in line that were waiting over 15 minutes for a simple deposit. Managers normally step in to assist their team to keep a smooth line and service. I would rather drive the distance to the 6 corners location, invest my hard earned money at that Chase bank, and get a fast, friendly, and efficient service!

I highly recommend this location. I stop by this location on…read morethe way to work or on the way home because their service is far better than the ones to other locations. I really appreciate their promptness and quality of service.

Chase Bank is trying to take care of Bank fraud all over the nation. Had a check that was…read morefraudently cashed at another bank and after almost 9 months I still have not gotten an answer from Chase fraud department. At some locations they are cutting back on tellers and owners, certain Chase branches are better than others depending on the income of surrounding residents . I will stay with Chase due to fact Bank of America is cutting hours and tellers too. Its nationwide

Wow.. what great service I was provided with. Kind and friendly, extremely helpful! Answered all my…read morequestions and helped me with anything I didn't understand, Adan Osorio was more than just helpful. He was polite. Informative and very easy to work with. I would want to see him every time I go in there cause he made the experience that much easier on me. What a great guy. Highly recommended employee! If you're with Wintrust, you can trust in Adan to help you with whatever it is you need! A+ Great employee, Thank You!

Friendly fast service. The banker was knowledgeable and I was in and out quickly. Highly recommend.read more

04/01/23 - Third stop on our April Fools Day Tour Chase Bank. This is newish Chase @ 5831 N…read moreMilwaukee Ave that replaced the Chase Bank on the same site just to the north. There use to be a different Chase bank next to a ginormous parking lot (total waste of unused space). In its place just to the south on the same site they built a brand spanking new Chase Bank. The day we went it was packed w/people. This is a very nice new facility & one of the busiest branches I have ever been in. We went here to take care of business @ the third & final bank. Mission Accomplished

At 5813 N Milwaukee Destiny the banker and her manager failed to help me on 9-9-2026. I am writing…read morethis as constructive criticism. They made me feel insulted. They wasted my time. They both need to be creative to think of ways to help their customers rather than lie. There is such a thing as being too anal. They both need to review the guidelines and regulations to notarize documents. I took my 95 year old mom to sign a medical power of attorney. Destiny said she is supposed to print my mom's name in the notary section. She asked if I had the same pen to match the one I used to print my mother's name in the notary section. I handed it to her then she said she had to ask mom if she understood what she was signing. I informed her that my mom only spoke Spanish so she went out to consult with her manager. She said she would not notarize because mom didn't understand the English language document. I informed her that I previously explained that document and that she knows what she is signing. She went to get her manager. The manager said that the bank policy and notary regulations will not allow Destiny to notarize because mom doesn't read English. She said she does speak Spanish and could translate or explain the document to mom but she is not the notary and that Destiny has to translate it but Since Destiny doesn't speak Spanish neither of them can notarize. I asked if they have a notary that does speak Spanish. She said yes but she might be with a client. Rather than going to see if the other bilingual notary was available she continued to look for ways to convince me that they would not notarize the document. The manager said that things changed for notaries and they now have to verify that signers understand what they are signing which is a lie because I was a notary until November 2024. I googled it and read it to her. See below. She interrupted me and had Destiny look up the bank policy on the computer. She did not seem to find it. I asked if she suspected that my mom was signing under duress. She said no but kept repeating the same thing and suggested that I have the document translated to Spanish. That is ridiculous because the document is meant to be used in this country for English speaking doctors and nurses. If they suspected my mom was being manipulated or defrauded they should have had the bilingual notary come over to notarize. I felt insulted that they seemed to think I was doing something wrong. I would never do that. In one case when I was a notary the customer pre signed and dated the signature days before the current date. Rather than sending them away I taped cut pieces of paper over the signature and date, placed it in the copier to obtain a fresh blank original signature page. The customer signed, I notarized and the customer was satisfied. A supervisor witnessed the incident and commended the way I handled it. In the many years of notarizing documents no one ever came back to dispute anything I notarized. I quit/retired from my last branch job in 2023 because I couldn't stand the manager because he was a liar too, among other stupidities. He kept making up laws and regulations in order to get people to do what he wanted or get his way or to save face. Nowhere does it say in the regulations that the name of the signer has to be printed by the notary in the notary section. The document has another option to have two witnesses sign to witness the signature so that is what I did on the 11th. The two witnesses came to the house. I thought it would be easier to get a notary than inconvenience two witnesses. Maybe destiny brought me to Destiny so that she and her manager can learn something. It's a hassle for mom to get wheeled around all over. I don't mind lifting the wheelchair in and out of the trunk. Mom can walk slowly up an down about 10 steps to get in and out of the house. Mom is a no-nonsense kind of gal. She will answer you if you talk to her. Until then she is silent. If Destiny mistook her silence for some kind of dementia she and the manager should have tried talking to her directly. On the 10th, I found the Spanish version of the same document and mom read it even though she understood it when I explained it to her before going to the branch. The manager asked if an attorney provided the form. I told her I got it from the state of Illinois website. If she thought it made a difference she needs to learn what the law says below. From the Illinois notary section of the website: No legal advice: Under Illinois law (5 ILCS 312/6-14(k)), a notary public who is not a licensed attorney is prohibited from explaining, certifying, or interpreting the contents of any document.

My card was stuck in their atm which is located outside. If I left it in there, anyone could come…read moreby and get it if it so happened to get unstuck while I went inside to retrieve someone. It's located out of view when you go inside so also bad. I go inside and try and get help and no one is taking me with any urgency. The manager who they called is sitting at his dial for 10 minutes until I physically had to knock on his door to find him just staring at his computer. I finally get him to come outside and what do you know there's a guy there, unknown to me if he had taken any money out of my account. I was lucky it was a nice guy and my money was safe but the manager there was very rude and kept me waiting in a vulnerable state. For a place that supposedly is protecting your money didn't display that kind of customer etiquette and security that day. Manager was awful.

Just had a wonderful experience at Liberty Bank…read more I actually started across the street at a bank that starts with B and end with a D...I'm sure you can figure it out. I called Liberty Bank and the phone was actually answered by a live person. And as a bonus it was the Branch Manager! She personally met me by the door and assisted me with my transaction. This is the reason you bank locally. Amazing customer service. Bank here and ask for Erum. I know she will take good care of you.

From the owner: Liberty Bank for Savings is a community bank with 5 branches on the northwest side of Chicago and…read morespecializes in helping people buy homes and save for the future. The bank was founded in 1898 when a group of Bucktown residents pooled their resources to help each other buy homes. Teaming up to improve their lives and their community was the goal, not making a profit. The bank’s mission 125 years later remains the same. Unlike most banks, they have no corporate owners or stockholders. They answer only to their customers. This means they are committed to passing profits along to customers in the form of low fees and competitive rates. And when a customer asks if a product is right for them, helping the customers is the only incentive. In December 2022, the bank was honored to be awarded the 2022 BBB Torch Award for Ethics. In addition, BauerFinancial has awarded Liberty Bank their highest 5-star rating for more than 34 consecutive years. Member FDIC. Equal Housing Lender. NMLS#787575.

I've been working with Nancy, and I can't help but say that she is absolutely great! Very…read moreefficient, knows what she's doing and gets the job done. Kudos to Nancy, if you're interested in anything over at first financial Nancy is your go to girl! Thanks for everything Nancy! Great service. Couldn't be happier.

ABSOLUTELY STELLAR SERVICE WITH STELLAR RATES!…read more I was embarking on the arduous task that is car hunting. I'm fairly young, and got my first credit card only a few months ago. I did online searching and everyone advised to get your financing through the credit unions. They will almost always be cheaper (And thank God for the internet they were right! The dealership wanted to charged me 15%!! interest on a used car! crazy!) When I arrived at First Financial, I was greeted by Ariana. She explained the basics of how financing with a credit union worked. She was super friendly and knowledgeable. She said I had been approved. I came back when I had finally gotten the bill of sale from the dealership. Ariana wasn't there so I spoke with the other loan officer Nancy. They approved me, and gave me a terrific interest rate. They even insisted on sending the check directly to the dealership. Some problems arose, and Nancy was extremely helpful. In short, the dealership could not find the check and Nancy helped track it down and insured they received. She is also probably the promptest person I have ever encountered, she replied back to every one of my emails in minutes! All in all I'm very pleased with the service at this location, and look forward to continuing to do business with you.

I don't know where to start other than to tell you I'm on vacation in Michigan and can't access my…read moreown money through Zelle. I have to call back to Chicago to release my funds Period now I'm home it's Saturday I'm sending more money and I'm locked out again but this time there's nobody at either of the banks that could deal with Zelle until Monday. How in the hell is a customer supposed to rely on this bank that is open six days a week but only five days a week to access my money. How very cheap, how very poor! now I have to put off somebody that I owe money to until they decide to come to work on Monday morning. I don't think I'll be staying with this bank much longer this merger was not thought thoroughly through. I miss the old people at the branches and this is why. Thanks for nothing!!

Poor bank. Doesn't care about customers. Online banking very poor…read moreDoesn't offer what other banks offer

Around 10:30AM on a Saturday, I walked into the office and found a line at least 10 people deep -…read moreand 2 Chase employees standing in the lobby greeting people. Because I just needed quarters, I was able to take the money out via the ATM and one of the employees went to get my quarters. However, while waiting for them, I told the other employee how absurd it is that they have two employees essentially doing nothing in the lobby, while the line was so long. Rather than acknowledge the truth in my statement - or even just tell me that she would take my complaint to management - she began defending Chase and their choice to staff the bank in such a way. Her first claim was that there were no other teller stations available. If that were true, that would have been a valid point. But it wasn't true. There were 3 other teller stations not in use because 2 were blocked by in-office ATMs and the 3rd was blocked by a table holding decor and was clearly placed in front of the teller station to block access to the station itself. To make matters worse, she continued by telling me how lucky I was that they were there to get my quarters for me - to which I said that I would rather wait my turn in a shorter line because the employees were actually working rather than standing around the lobby. When I said this, she became retaliatory and went to tell the other employee to put my quarters back so I could wait in line. Because the other employee had enough sense in her head to ignore her colleague, she gave me my quarters, and I left. But that did not change how I felt about the poor staffing choices - and I definitely felt pissed that the other employee would be so ignorant and demonstrate such poor customer service.

I would rate this no stars but that's not an option. Pallavi Pandya attended me on Monday with…read moreopening a high school account. She was not helpful at all. She started with asking me for the student's cell phone number and email address. I stated there was what if there isn't one and I wanted to put mine. She then told me everyone has a cell number now days. I told her what if I don't want to give hers, she replied with then she doesn't need a bank account. I then asked her, so now your going to tell me what my daughter needs and doesn't need?. I must admit it wasn't until I gave her an attitude that she then proceeded to open the account with my phone number and email. Why is her customer service so shitty? There is a way to come about things when you work in customer service. Possibly stating, ok ma'am just know she won't be able to do x,y and z. Can someone retrain her on her customer service skills? She may not just get someone with an attitude next time. Not everyone is as patient as I was. And in reality she makes things harder. Telling me no to the account and then doing it because she saw I wasn't backing off.

Work there for about 4yrs and the manager for the loan documentation department is the worst. Only…read morething she loves doing is micromanage and screaming at the employees. Since I've been there 4 people left and one person to be the longest one there for 30 plus years. Because she yells at the employees and degrade them. And for a manager to talk so bad about the Chairman and CEO of the bank her being a manager to the employees is not a good image for the bank. I have never work in a toxic work environment like that.

Don't waste your time here, it's as if they avoid you when you walk in. Nobody greets you and no…read moreone's of any help. Questions never get answered by one person, it has to go through at least three or four people. Outrageous fees and their online portal is a joke. Would never recommend.