HORRIBLE EXPERIENCE!!!
This was my first bridal store experience and it was absolutely horrible!! I was able to easily organize an appointment via email to be told an average appointment is between 45-60 minutes. Upon arriving early, as recommended, the sales clerk looked me up and down and proceeded to tell me that my choice in dress would be limited as my wedding was less than 6 months away. She quickly showed me the store and left me to pick out dresses without any direction (very overwhelming).
I had to wear ridiculous white gloves that had holes in them and served no purpose...all the dresses were covered in make-up and had either holes (base of zippers) or loose thread/sequins!!! After trying on my first dress, she immediately looked at her watch and made no comment about any of the subsequent dresses I tried on. She did not once offer me to try on a veil or any accessory. I was very disappointed that no clips were used to fit the dresses to my body shape, instead, I was left struggling to hold the dress on myself and look in the mirror that had horrible unforgiving lighting. After approximately 6 dresses (with a watch glance after every single one), she told me that this was my last dress to try on as I wouldn't be able to remember any of the selections I had previously tried. In total, the appointment lasted less than 30 minutes. I thought trying on wedding dresses would be a fun and enjoyable experience....instead, this left me sad and depressed that I would never find a dress!
I was very disappointed with the poor customer service and would NEVER recommended this store to anyone. read more