I bought my wedding dress from the Bridal shop in Sydney. I wasn't happy with the lady who was servicing me, she wasn't helpful and I found her rude to me and my mum. We felt like she was pushing us to buy the dress and piss us off the shop. At first I tried the dress on with my mum and I liked it and ordered the dress in ivory, a few months later, my dress has arrived and I went back to the shop with my mum. I tried it on and the size was wrong, it was so tight around my chest, the sleeves over shoulder were way too big and the length at the front was too long but at the back was fine. We told the lady that it wasn't like that when I first tried the dress on, the dress around my chest wasn't that tight and the sleeves were perfect. She said oh that is how they made, that's all she said, not very helpful and she doesn't care! I swear I haven't put any weights on as I have lost weight a couple kgs. That dress size is 8 which is not my size, I'm size 10. She measured around my body before and wrote down on the form when she ordered the dress. Also before we ordered the dress, the lady told us that we will have seamstress if I need it for my dress when it has arrived. She doesn't say anything what will I do with my sleeves, and we had to ask her if the seamstress can fix it. But then she said on their seamstress is too busy and won't be able to do the work for me. I thought that is not good enough but they gave me two seamstresses that they recommended, which I relieved. So I had to loose weights to size 8 coz I couldn't breathe in that dress, I just need to breathe and feel comfortable around my chest on the wedding day!
Also, I have put on hold for the hair clip that I wasn't sure if I want it on the day when we ordered the dress. After we got back to pick up the dress, I told her that I decided that I do wish not to have the hair clip. She focused me that I have to pay and said that I have deposited the dress which is included the hair clip, I was shocked what she said and it doesn't even say on the receipt! That hair clip is $100, my mum wasn't happy and explained to her. I was so stressed and gave up and I said to my mum that we will pay and I will sell it on ebay. That lady doesn't even say sorry for mix up or give me another options/ideas, she was rude and she doesn't care.
Another thing, I'm hearing impaired and she doesn't even try and listen to me or speak to me in face to face. I can lip read and I can speak, but she doesn't bother and she always talk to my mum. If I go back to that shop, I will never want to see that lady ever again! read more