LONG, HONEST REVIEW- TLDR, this place is a SCAM and you should spend your hard-earned money…read moreelsewhere. Any positive reviews of this place have to be falsified or are from before the property was repurchased. AVOID IF YOU VALUE YOUR MONEY. We booked 3 rooms at the Islay House in October 2025. It was an expensive booking, which is to be expected given there are very few accommodations in Bridgend and on Islay. Before we checked in, there was a large storm that unfortunately interrupted shipping of gas (necessary for heating) to Islay, which I understand is completely out of their control. However, this resulted in us having NO HEAT and NO HOT WATER for the duration of our stay. Normally, I would write this off and shrug, because it happens. Why the one star review? Because the staff INTENTIONALLY did not disclose to us that there was no hot water at check in, and that we would not have hot water or heat for the duration of our stay. Again, TERRIBLE customer service, but maybe not even worth a review. We were REPEATEDLY assured by staff that we would get a partial refund. REPEATEDLY. We made the reservation through Booking.com so they said we had to file the request through Booking. I asked the staff REPEATEDLY to put this in writing (to ensure an agreement regarding a refund), which they assured me they would do. I had a really nasty feeling that they would not do it but eventually we had to leave for the ferry so we hoped against hope they would do the right thing. We filed the complaint with Booking 10 days ago, and just received word that "we could not come to an agreement with the property regarding a refund", so we are getting nothing back. Absolutely disgraceful and completely disrespectful. I wish I could leave a positive review because there were positives of this property, however such blatant and disgusting SCAMS deserve nothing more than 1 star. Book at your own risk. Will update review if anything changes.

Amazing hotel located in Bridgend, Islay. Scenic views, centrally located to all distilleries,…read moresuper friendly staff, clean and quaint rooms and an amazing breakfast. Saving the best for last: quite the awesome bar, fully stocked with local scotch and an incredible on-site restaurant ran by a talented chef. When in Islay, stop by.

Had the Sunday Roast dinner and the food was delicious. BF had the venison and I had the salmon…read more Venison was just ok- a little thin and a bit overcooked and sauce was not that ok. The whisky selection is a 5 since it had over 900 on the menu. A nice place to have dinner and in Bowmore

The pub connected to the Bowmore Hotel (Lucci's Bar) is the place to be if you are staying in…read moreBowmore whole on Islay. We went for dinner on the first night and enjoyed scallops in a gorgeous creamy sauce, fresh veg and the best chips on the island. We were in the bar every night, amazing selection of Islay whiskey (seriously, they have them all), all the banter from locals and holidaymakers alike. We got a tour of the hotel and every room has been renovated using Islay timber. It really is something special. In actual fact the whole place was renovated in stages using the timber including the bar, dining room and every door in he place. Some have little features hidden in the knots of the wood. Lots of talking points, including the original murals from back in the day which features the bar locals at the time it was painted. Fantastic.

We stopped in for dinner on a Saturday, having had to make a reservation the night before after we…read moretried to eat then. We saw they had some vegan options, so we tried them out. We wanted to try their mushroom & walnut pâté but it was sold out when we went. So we each just ordered their vegan burger (£12.95). The burger patty is made of falafel and is pretty nicely done. The buns are standard. I liked the addition of sundried tomatoes underneath the burger. The accompanying salad and chips were fine as well. The chips are served with a rather bland vegan paprika mayo. Service is fine, friendly enough, and quick. The place itself has a beautiful view of the water. All in all, mediocre bar food but a pleasant spot and the vegan options are welcomed in a place where not many are available.

I can't vouch for the rooms here but man do they serve some great food and drinks! On my recent…read moretrip to the beautiful Island of Islay, the owner of the B&B we stayed at suggested having a meal here. This was some very good advice it turned out. I had a lunch and a couple of dinners in the dining room. This dining room, by the way, has a fantastic view for you to enjoy while you sit back and relax over your meal. The service was fantastic. It was just attentive enough without being intrusive and it was quick. Ah but how's the food you ask? Well, let me tell you. The food was delicious. I had steak and ale pie, fish & chips and salmon here and every meal was delicious. They also have a bar here which is (not surprisingly) very well stocked with whiskys. With this, you'll also have a few of the local Islay Ales on tap (cask conditioned) as well as some of the bigger beer names you'd expect to see in Scotland. Regardless of whether or not you stay here, you should definitely treat yourself and have a meal. I don't think you'll regret it!

My wife and I enjoyed a nice lunch of local oysters and soup and stovies (stew) here. Service was…read morepleasant and efficient. Parking beside the building was easy. The space is very clean and open as if remodeled to a modern look some years back. Local beers and excellent food. Service was pleasant.

Great local whiskey selection and super fresh oysters. Thanks for the great meal after a long day…read moreof traveling.

Best food I had during my visit of Isle of Islay!…read more While on the island you must try the local seafood, so my meal consisted of fresh Islay oysters and lobster paired with a few drams of Bowmore (when in Rome, right?) While you're dining you get to enjoy a beautiful view of the harbour. Definitely a must during a trip to the Isle of Islay!

Good fresh seafood, great views and nice setting. The seafood is super fresh. Relaxed atmosphere -…read moredress up or go in hiking boots. The accommodation looked pretty nice too!

My favorite restaurant on Islay, both for the food and the atmosphere. We didn't order ahead, but…read moreenjoyed a fantastic beef chili and steak pie. I hear the seafood is amazing. Also a huge relief to be in a welcoming, unpretentious setting where locals and tourists sit side-by-side -- sometimes speaking, sometimes not, and on occasion laughing at the bartender's antics. A real gem.

From the owner: Our business specialises in making people feel welcome and offer a friendly bar and lovely…read morecomfortable warm rooms finished to a high standard.

Stayed here one night since we could get into the place we were planning to stay when we added…read moreanother night. Room was a bit tiny and cluttered. With one window it got a bit stuffy and warm. The folks were very nice and the breakfast was delicious. That would be a 4 but overall a 3.

Of all our stays in Scotland, this one is near the top of my list…read more We booked a Gold Room for two nights and my goodness, it was a delightful accommodation. The room was spacious, the bed comfortable, and sweet touches all around to give a sense of home. The coffee machine was excellent and there was a atray of goodies on the desk, sweetners, cookies, teas, cups, milk packets and probably more that I can't think of. We felt quite spoiled. Our view was lovely as well. And our bathroom had wonderful space, and a nice shower with good pressure. We visited the bar several times, and always got very good service and good pours. The restaurant was very good as well. We had dinner twice and breakfast twice. All of our meals were delightful. One of my favorite dishes was the mushroom toast, I had it both nights with no regrets. If you are in Islay, this hotel has everything you need for a great visit!

Enjoy the Bayview very much been there at least five times. The location and scenery are…read moreunmatched. The quaint little pub serves a fine pint. In the morning breakfast is one of the best in the area. Thanks for the great memories

We had the BEST lunch here ! They were very accommodating with our large group. The servers were…read moredelightful. And the view... spectacular. What a gem!

Staying at No. 1 Charlotte Street was a highlight of our trip to Islay. It's a lovely older hotel…read morewithin walking distance of the Three Distilleries Way, with updated decor, comfortable rooms, and spectacular views from the hotel. Staff were warm and welcoming, and helped us with a number of needs during our stay, including advising on and booking a taxi to the airport and arranging laundry service. The included breakfast was among the best we had during our tour through Scotland, period. The made-to-order Scottish breakfast option was delicious and provided us with sufficient protein before going out to taste some whisky, while the cold breakfast bar was a lovely option for a quicker meal. I do wish that we had visited the attached bar; had we stayed in town longer, we would have tried it. Another helpful amenity was the upstairs lounge, which offers a comfortable living room type area for guests to enjoy some takeaway, or to make use of the provided books or board games. I could see this being a wonderful perk for group travel. The outdoor seating area would have been lovely if we had visited at a warmer time of year. The one real downside is that there is no lift, requiring guests to carry suitcases up and down the grand staircase. One of the staff members helped me with mine, which was lovely. For travelers unfamiliar to the UK, it's helpful to note that many hotels do not have lifts, especially older buildings like this one, so this wasn't that unusual.

As a former inn keeper I know that sometimes things are not what one might expect, but how you deal…read morewith this is a true reflection of how client focused an establishment might be. I had booked two rooms and my room was exactly as expected, bright cheery and had a great view over the harbour. The bed mattress was a a little too soft for my liking and I think might slowly sinking towards the end of its life. That said I did sleep well. The bathroom sink had a loose hot tap as the plastic washer had snapped underneath it. I imagine that trying to get a simple thing like that fixed on Islay is an issue and it caused no problem as the tap worked fine but I would worry how long it might be before a leak happens. The crew who serviced the rooms did a fantastic job and cleanliness was top notch. Breakfast was simple but tasty and there was a good selection of choices. All the staff I engaged with were delightful but a special mention must be given to the ever smiling Kim on reception. Despite facing the main road in Port Ellen the hotel was quiet. The weather was unseasonably warm and dry and the sun shone long and hard; thus the view from the front of the hotel was fantastic. My friend was disappointed in his room choice. Nothing wrong with the room but simply too small for him and he had selected the wrong room. As the hotel was full he was unable to move room for two nights thus he decided to check out and move to the Islay hotel. No 1 Charlotte Street had no obligation to offer him a refund as it was his choice. However they choose to refund the two nights he had not stayed which is simply 'above and beyond'. If you want a reasonably priced in Port Ellen I would heartily recommend this place and do say hello to Kim from me.....she is a commensurate hospitality professional with many years experience and is also extremely charming.

Superb hotel overlooking Campbeltown Loch. The rooms were well furnished and comfortable. The…read morebreakfast was excellent. The dinner cooked by head chef Joanne was excellent. The only thing the hotel lacks is a bar. They provide only canned and bottled beers. Apart from this one of the best small hotel experiences in a long time.

This is a lovely place to go for a meal. We arrived slightly early for our meal and were escorted…read moreinto a lovely warm sitting room where we were offered a drink. There was a lovely atmosphere and we were encouraged to take our time choosing from the menu. We relaxed by the fire overlooking Campbeltown loch. We ordered and when our starters were ready we were shown through to the dining room. The dining room was cosy and there were other diners but you didn't feel as though you were being overheard by anyone. The menu was extensive and I would highly recommend the monkfish. At the end of the evening we had a lovely stroll along the side of the loch back home.