I have been a patient at your hospital several times and I have always been treated with kindness…read moreand always very professionally. The doctors and nurses were always wonderful. neelia A.

I was seen at the ER this morning, and I have never been so disrespected and degraded my medical…read morestaff in my life. I was instantly pegged as only looking for pain meds, and asked several times not IF I use illegal drugs, but WHICH drugs. I told the nurses and the doctor the truth: NONE. The doctor told he would be looking at the database to see if I had any drug abuse red flags, and I "should probably just come clean now." I was also told in no uncertain terms I should not return to the ER for any reason relating to pain, and I was 'too young' to have any knowledge about the meds I had taken in the past. The prejudice of the doctor and nurse was uncalled for and I dread to think what would have happened if I was there for something much more serious. Attitudes like that in medical personnel greatly affect quality of care and can lead to people getting killed via negligence. This is a serious problem that needs to be fixed before I trust my boys to their hands.

I love the doctors m, but the office staff is terrible. they never get my messages to the doctors…read morein a timely manner and they are always sending my prescription to the wrong pharmacy. My name on my insurance card changed do to getting married, when I have a telephone visit and they call they never ask for the correct person, so half the time I don't get my visit. I followed Dr Shelby Cooper to this practice from another office but I'm really thinking about changing. This really saddens me because I've been with Shelby for so long. But the staff at the office don't seem to care that they get the information wrong. I looked for one medication for two weeks before realizing what was going on.